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What is the claiming process?


Our specialist First Response Advisors will discuss your case with you in plain English.You will receive a letter via Royal Mail confirming the actions to be taken as discussed in your phone call, and where necessary you will be instructed on making a statement.

The team responsible for handling your claim will make contact at a time that suits you. You will receive regular updates as your case progresses, and the contact details of relevant team members will be made available to you – we believe in maintaining open and honest communication with our clients at all times.


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