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Over £11,000 Compensation Secured for Family of Four

Our travel law team were recently instructed by a family of four whose holiday to Tunisia was ruined by holiday illness caused by poor hygiene standards at their hotel.

Family holiday

Miss Leander Flaherty booked a two week stay for herself and three family members at the Houda Golf & Beach Club hotel in Tunisia, through tour operator Thomas Cook.

Around three days into their all-inclusive family holiday, all four individuals began to suffer from symptoms related to food poisoning. The family suffered from stomach cramps, diarrhoea, vomiting and high temperatures, as well as fatigue and headaches.

Poor hygiene standards

According to Miss Flahaerty and her family, they noted a strong smell of sewage upon their immediate arrival at the Houda Golf & Beach Club hotel.

The family also claimed that as well as food served in the hotel restaurant being severely under-cooked at times, food wasn’t served at the correct temperature and always appeared reheated and left out for long periods of time.

Our clients stated that the restaurant itself appeared unclean and that the crockery and cutlery available were also dirty. Our clients also noted that staff handling food did not were protective gloves and that food was generally of a poor standard. Drinks also appeared to be watered down.

Chef dismissed during stay

According to the family of four, their experience at the hotel was so awful that they complained to the manager. When they did, management proceeded to actually dismiss the chef working in the restaurant at the time – in full view of our clients.

In total, our expert travel law team managed to secure £11,339 in compensation for the family of four.

Our head of Travel Law, Shiamli Mehta-Cronie said:

“Holiday sickness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.

“However, legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email

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