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£750 Compensation Secured for Breach of Contract

Our head of travel law, Shiamli Mehta-Cronie recently acted for a family of three in a breach of contract and misrepresentation claim against Jet2.

The visit was our clients’ second to the resort, Sandos Papagayo Beach Resort in Playa Blanca in Lanzarote. Prior to arrival our client contacted the hotel to advise his wife would be 18 weeks pregnant at the time of the holiday and that they would also be travelling with their 4 year old daughter.

Upon arrival on 5 May 2016 our clients were dismayed to find building and maintenance works were being carried out directly above their hotel room. Despite being advised prior to their arrival that the party included a guest who was 18 weeks pregnant and a 4 year old child, the hotel chose to place our clients in a room directly under construction work. The noise continued on a daily basis, commencing from circa 7.30am until 6.00pm.

At no time was the construction and maintenance works in the hotel made known to our clients prior to travel or on their arrival. Our clients were unable to relax and the situation caused undue stress for them, on what was supposed to be an enjoyable and relaxing holiday.

We managed to secure a refund of £750.00 for our clients.

The family of three were very pleased with the outcome and very kindly sent our Travel Law team flowers, chocolates and a thank you card.


“Thank you so much for all your hard work and efforts in securing such a fantastic result for me and my family” – David Owen

Package holiday claims – expert advice

If you have been affected by a situation similar to this, and you would like expert advice, contact Hampson Hughes Solicitors today on 0800 888 6888 or email

More information can also be found via our Package Holiday Claims page.

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