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Holidaymaker Contracts Infective Gastroenteritis at Egypt’s Grand Hotel

Our travel law team were recently instructed by a client, who contracted infective gastroenteritis whilst on holiday in Egypt.

Our client made an online booking with Red Sea Holidays for a seven night stay at The Grand Hotel in Sharm el Sheikh, Egypt.

Not long after arriving at the hotel, our client noticed evidence of poor hygiene. They advised that there was a particular problem with the buffet food served at the hotel.

According to the claimant, food was left uncovered for long periods of time and therefor exposed to insects and birds that frequented the eating areas. Our client also claims that food appeared to be reheated, although as it was often covered in sauce it was difficult to know if the meat served had been cooked properly.

Just two days into their holiday, the claimant started to experience stomach cramps. Over the next couple of days, their symptoms worsened – they suffered severe diarrhoea, nausea, vomiting, a high temperature and fatigue.

According to our client, the symptoms they experienced were so severe that they spent a large proportion of the holiday confined to their room.

Our expert Travel Law team secured this client a total of £2,100 in compensation.

Our client has expressed their gratitude at how well our travel law team dealt with the claim:

“Amazed at how quick the process was. I’m so happy with the outcome, thanks for all of your time and help!”

Holiday sickness claims – expert advice

Shiamli Mehta-Cronie, Head of Travel Law here at Hampson Hughes said:

“These cases signify another triumph in the battle against the cost cutting exercises of tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return. If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email

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