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£3,500 Compensation Awarded for Holiday Illness in Mexico

Our Travel Law team were recently instructed by a client who contracted infective gastroenteritis whilst on holiday in Mexico.

Holiday illness symptoms

Our client and her partner booked a 2 week stay at the Riu Palace Playacar Resort in Mexico to celebrate their engagement. A day into the holiday, our client began to suffer holiday illness symptoms including vomiting, high temperature, as well as suffering from nausea and fatigue. A doctor was called out and our client was prescribed medication and given an injection to help relieve her symptoms.

Poor food hygiene standards

According to our client, the hygiene at the hotel was very poor, particularly in relation to the food.

Our client reports: The smell of sewage around the hotel and suspects waste water was sprayed on the greenery around the hotel. Food was undercooked in hotel restaurant. Food was not served at the right temperature. Food appeared reheated. Food was left out for long periods of time. Staff members did not wear gloves when handling the food.

Our expert Travel Law team secured this client £3,500.00 compensation.

Shiamli Mehta-Cronie, Head of Travel Law here at Hampson Hughes, said:

“I am pleased we were able to secure a successful outcome in this case. Everyday we are the lawyers of choice for hundreds of holidaymakers who have been unfortunate enough to fall ill whilst on holiday. In most cases the problem is down to insufficient food and hygiene standards at hotels which the tour operator is responsible for.”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday illness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email

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