Tag: Dominican Republic

Holiday to Dominican Republic Ruined by Illness

Image of a Dominican Republic flag blowing in the wind on a wooden jetty

Our expert team of holiday illness solicitors were recently instructed by a client after their luxury all-inclusive holiday was ruined by poor food and hygiene standards.

Wayne Pickering booked a two week stay at 4* The Bahia Principe Hotel, based in the Punta Cana resort in the Dominican Republic.

Holiday illness symptoms

Unfortunately Mr Pickering began to feel unwell just a few days into the package holiday. He suffered with diarrhoea, abdominal cramps and fatigue, as well as a raised temperature.

Our client avers that his symptoms were a result of the poor food and hygiene standards he witnessed at the hotel.

Hotel restaurant

Mr Pickering reports that there was a number of issues relating to the hotel restaurant. According to the claimant:

• There was a buffet style food service available and the food served was often tepid in temperature
• Food was left uncovered
• The food was of poor quality
• Meat and fish products were served partially cooked
• Dishes appeared to have been reheated
• Hot food was often added to trays containing cooler food of the same type
• Members of the catering team did not appear to monitor food temperature

Mr Pickering’s symptoms lasted a total of 20 days and as a result, he was unable to properly enjoy his time in the Dominican Republic. Day to day activities were restricted whilst on holiday and upon his return to the UK.

Hampson Hughes Solicitors managed to secure damages amounting to £1,780 on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

• Note all important dates
• Report any hygiene issues to your holiday rep
• Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Compensation Secured for Food Poisoning Abroad

Image of empty beach in Dominican Republic

Our team of expert Travel Law solicitors were recently instructed by a client after their luxury holiday to the Dominican Republic was ruined by holiday illness.

Jula Shinks booked a two week stay at the 5* ClubHotel Riu Merengue, in the Dominican Republic in January 2016. The holiday was booked as an all-inclusive package deal through tour operator TUI UK.

Holiday illness symptoms

Unfortunately, just a few days into her luxury holiday Ms Jinks began to feel unwell. Our client suffered with various symptoms relating to food poisoning, including:

• Severe Diarrhoea
• Abdominal cramps
• Vomiting
• Nausea
• Fatigue
• Raised Temperature

Poor food hygiene levels

As the holiday was all-inclusive, all meals and drinks throughout Ms Jinks’ holiday at the ClubHotel Riu Merengue were paid upon booking and provided by the hotel.

However, according to our Ms Jinks, the hygiene at the hotel was very poor, particularly in relation to the food. Our client reports:

• A buffet style food service that was often luke-warm in temperature
• Members of the catering team were not seen to be monitoring the temperature of the food
• Staff members were not wearing gloves when serving the food
• Food was left uncovered
• A high volume of flies and insects could be seen around the eating area
• The food was of poor quality
• The meat and fish products were served partially cooked
• The food appeared to be reheated
• Hot food was often added to trays of cooler food of the same type
• The crockery provided was dirty
• Drinks tasted as though they had been watered down
• It was suspected that ice served in drinks was made with local tap water

With the above factors in mind, Ms Jinks avers that her symptoms were directly caused by the poor levels of food hygiene standards at the 5* ClubHotel Riu Merengue.

Our team of dedicated solicitors secured a total of £2,150 in holiday illness compensation.

Ms Jinks commented following the outcome:

“Very efficient and approachable company. I was kept updated all throughout my claim.”

Shiamli Mehta-Cronie, Head of Travel Law here at Hampson Hughes added:

“These cases signify another triumph in the battle against the cost cutting exercises of tour operators. It is simply not acceptable to allow them to continue to take money from hard working holidaymakers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday illness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Luxury Christmas Holiday Ruined by Illness

Image of an empty caribbean beach on Saona island, Dominican Republic

We recently took instruction from a client whose luxury Christmas holiday to the Dominican Republic was ruined when they contracted holiday illness.

Christmas getaway ruined

Our client booked to stay at the Grand Bahia Principe El Portillo in the Dominican Republic over the Christmas period in 2013. Unfortunately just a few days into their stay at the 3* hotel, our client started to suffer with various symptoms related to food poisoning.

The claimant reports suffering with diarrhoea; abdominal cramps; vomiting; nausea and fatigue.

Poor food hygiene standards

As the holiday was booked as an all-inclusive package deal, all of the food and drink consumed by our client was provided by the hotel.

The claimant avers that their illness was was directly caused by the food provided by the Grand Bahia Principe El Portillo. According to our client, food hygiene standards at the on site restaurant and surrounding eating areas was very poor. Our client reports:

• Buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time.
• A large quanitity of flies around the eating area
• Food appeared to be reheated and partially cooked
• Certain foods were being recycled for reuse in other meals
• Members of the catering staff were not wearing gloves when handling the food products
• Hot food was often added to trays containing cooler food of the same type.
• Drinks served tasted as if they were watered down
• Ice in drinks which was believed to be made from local tap water

Furthermore, our client complained of several hygiene issues not related to the restaurant, including:

• A strong smell of sewage around the hotel grounds
• The rooms were not properly or regularly cleaned
• The bed sheets were dirty and not changed regularly

On this occasion, we managed to secure a total of £2,500 in compensation for our client.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£3,200 Holiday Illness Compensation Awarded

Image of clear blue sea and white sandy beach in the Dominican Republic

Our team of dedicated Holiday Illness solicitors were recently instructed by a client who fell victim to the increasingly common cost cutting practices of tour operators whist holidaying in the Dominican Republic.

5* Resort

Our client booked a two week stay at the 5* Grand Palladium Palace Resort Spa & Casino in the resort of Punta Cana, with tour operators Thomson.

Unfortunately, not long into her stay at the 5* resort, our client began to suffer symptoms associated with bacterial gastroenteritis or food poisoning. She complained of suffering stomach cramps, diarrhoea and vomiting, which lasted for a total of four weeks.

Poor food & hygiene standards

As the luxury holiday was booked as an all-inclusive package, the claimant ate at the restaurants within the hotel throughout their stay. However, according to our client, the food and hygiene levels within those restaurants were not of a five star standard.

Our client reports buffet style food left tepid in temperature, not monitored by staff and food that was left uncovered for extended periods of time.They claim that meat and fish served to guests appeared partially cooked and on one occasion they were served visibly raw chicken.

Our client adds that no protective gloves or hats were worn by catering staff and that they often witnessed hot food being added to trays of cold food. Furthermore, the claimant reports that drinks appeared to be watered down and that they believe the ice cubes served in drinks were made using local tap water.

Our expert Travel Law team secured a total of £3,200 compensation for our client on this occasion.

Head of Holiday Illness & Injury here at Hampson Hughes, Shiamli Mehta-Cronie, said:

“Holiday illness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.

“However, legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday illness we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.