Tag: Egypt

Holiday Ruined by Poor Food Hygiene Standards at Hotel

Image of uncovered buffet food

We recently took instruction from a client who was struck down with holiday illness whilst in Egypt.

4* Magic Life Sharm

Our client, Susan, stayed at the 4* Magic Life Sharm in Sharm El Sheikh, Egypt for 7 days in October 2015. The holiday was booked as an all-inclusive package deal with tour operator TUI UK.

As Susan had opted for an all-inclusive stay, the price of all of her meals and drinks were included when booking and were provided by the hotel.

However when Susan attended the restaurant for her first meal, she noticed that hygiene standards were not to an appropriate standard. Our client reports:

• Buffet style food service which was tepid in temperature
• A high number of flies and insects around the eating area
• Meat and fish products were partially cooked and appeared to be reheated
• Certain foods were often recycled for use in other meals
• The temperature of the buffet food was not monitored by staff
• Hot food was added to trays containing cooler food of the same type

Aside from the food, Susan noted that the drinks served to hotel guests appeared to be watered down and contained ice cubes, which she suspects were made using local tap water.

Severe Gastric Illness

Unfortunately our client contracted a severe gastric illness just a few days after eating at the hotel restaurant for the first time. Susan complained of suffering with symptoms including severe diarrhoea, stomach pains and vomiting, as well as feeling nauseous.

Susan’s symptoms lasted for a total of 12 days. Day to day activities were restricted whilst away, and this did not improve upon our client’s return to the UK. Overall, Susan’s week long holiday to Egypt was completely ruined.

Our team of expert Travel Law solicitors secured a total of £2,000 compensation for Susan on this occasion.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£3,800 Secured for Food Poisoning Abroad

Image of coral under the sea in Egypt

Our team of dedicated Travel Law solicitors were recently instructed by a holidaymaker who suffered such severe food poisoning whilst in Egypt that she had to be hospitalised upon her return home.

Lisa Cooper booked a week long stay at the 4* Coral Sea Water World Resort in Sharm El Sheikh, Egypt, for the end of September/beginning of October last year. The holiday was booked as an all-inclusive package deal with tour operators TUI UK.

‘Food served partially cooked’

Unfortunately for Mrs Cooper, the cleanliness of the hotel restaurant was not to an acceptable standard. The buffet style food service available was often tepid in temperature and dishes were left uncovered for extended periods of time. According to Mrs Cooper, meat and fish products were served partially cooked and appeared to have been reheated and she saw hot food food being added to trays containing cooler food of the same type. Our client suspects that with the latter in mind, certain foods were recycled for use in other meals.

Mrs Cooper also noted that kitchen and restaurant staff were not wearing gloves when handling food products, nor did staff monitor the temperature of the buffet food before it was served to guests.

Furthermore, our client reports that a high volume of flies and insects could be seen around the eating areas and the uncovered food.

Holiday illness – food poisoning

Only a few days into her stay at the Coral Sea Water World hotel, Mrs Cooper began to suffer with various symptoms related to food poisoning. Our client complained of severe diarrhoea – which often contained blood; abdominal cramps; nausea and a high temperature.

Mrs Cooper did not seek medical attention whilst in Egypt as due to the seriousness of her symptoms, she was confined to her hotel room for the latter part of the holiday. Upon Mrs Cooper’s return to the UK however, she sought advice from her GP. Our client was immediately admitted to hospital where she was administered fluids in the form of an IV drip.

While Mrs Cooper’s more serious symptoms subsided after around 5 days, the minor symptoms she suffered lasted for a total of 60 days. As a result, our client was required to take 2 months sick leave from her place of employment.

Our Travel Law team secured a total of £3,800 in holiday illness compensation for Mrs Cooper.

Commenting on her overall experience and the service provided by Hampson Hughes, Mrs Cooper said:

“Stress free from start to finish!

“Fantastic service, stress free and very organised. Would recommend Hamspon Hughes to anyone and I was kept up to date the whole way through.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,100 Secured for Holiday Illness in Egypt

Image of the coast of the Red Sea at sunset

We were recently instructed by a holidaymaker who contracted holiday illness due to poor hygiene standards on their Egyptian getaway.

Our client had booked an all-inclusive package holiday at The Grand Hotel in Sharm El Sheikh in Egypt for one week.

However, just two days into their holiday, they began to suffer stomach cramps, sever diarrhoea, nausea and fatigue, all of which lasted around 13 days.

Our client attended a pharmacy whilst abroad and was prescribed medication to help relieve their symptoms.

According to the claimant, hygiene standards at The Grand Hotel appeared very poor, particularly in relation to the hotel restaurant and the food it served. They claim that food was under-cooked, appeared reheated and was left out for long periods of time.

Furthermore, our client was not the only holidaymaker at The Grand Hotel struck by illness, as they spoke with other guests suffering from similar symptoms.

Our expert Travel Law team managed to secure a total of £2,100 compensation for our client.

Following the successful outcome our client said:

“I am incredibly pleased by the outcome of my claim. I literally sat back and waited for my settlement. I never thought it would be this easy or go so smoothly. I really can’t thank Hampson Hughes Solicitors enough.”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation.

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.
To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Compensation Secured for Holiday Sickness in Egypt

Straw umbrellas on a beach in Egypt

We recently secured compensation for two clients after they contracted holiday sickness whilst on holiday in Egypt.

Steigenberger Aqua Magic hotel

Our clients booked a week long stay at the Steigenberger Aqua Magic hotel in Egypt in December last year.

Unfortunately, just three days into their all-inclusive package holiday, the claimants began to feel unwell. They suffered symptoms including diarrhoea, stomach cramps and vomiting, along with nausea and fatigue. In total, our clients’ symptoms lasted two weeks.

According to the claimants, food and hygiene standards at the hotel were very poor – upon their arrival they noticed a strong smell of sewage around the hotel.

Hotel Restaurant

Our clients report that food served in the hotel restaurant was served under-cooked and at the incorrect temperature, as well as appearing reheated. The buffet style food available was left out, often uncovered, for long periods of time and without suitable refrigeration.

Our clients also assert that the overall choice and quality of the food was of a very poor standard and that the bar and eating areas were often infested with flies and insects.

The claimants aver that their illness was caused by these poor standards of food and hygiene within the hotel, particularly the hotel restaurant.

Our expert Travel Law team managed to secure a total of £3,700 in compensation for our clients on this occasion.

Head of Travel Law here at Hampson Hughes Solicitors, Shiamli Mehta-Cronie said:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Sickness Claims – Expert Advice

If you believe that your holiday sickness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page. To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,400 Secured for Holiday Illness in Egypt

Image of a busy beach in Sharm el Sheikh

Our Travel Law team were recently instructed by a client who was struck ill with food poisoning whilst on holiday in Egypt.

The claimant booked an all-inclusive package holiday, for two weeks, at the Tropicana Rosetta & Jasmine Club Hotel in Egypt in April 2015.

Unfortunately, half way into the holiday our client began to suffer from stomach cramps, diarrhoea and vomiting, symptoms which lasted a total of 18 days.

According to the claimant, food in hotel restaurant was under-cooked, was not served at the right temperature and appeared reheated. They claim that food was left out for long periods of time, the restaurant appeared dirty and that the standard and choice of food served at the hotel was poor. According to our client, staff members did not wear gloves when handling the food and eating areas were infested with insects.

They also claim that the furniture and decor in their own hotel room, and that throughout the hotel, was not in good condition.

Our expert Travel Law team managed to secure £2,400 compensation for our client.

Commenting on the claims process and the service they received from us, our client said:

“Quick, easy and worth it! I’m so glad I contacted Hampson Hughes Solicitors.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.