Tag: holiday compensation

HAMPSON HUGHES: HOLIDAY ILLNESS REPORT 2017

Hampson Hughes Solicitors, a law firm which specialises in holiday illness claims, has revealed the countries where British holidaymakers are falling ill.

The research, based on a sample of 567 holiday illness claims from the past year, highlights the countries where claimants became sick.

Hampson Hughes Solicitors’ Top Holiday Illness Hotspots

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Based on a sample of 567 travel law claims received by Hampson Hughes Solicitors from December 2015 – December 2016

Spain is Holiday Illness Claims Hotspot According to Hampson Hughes Solicitors

Claims from tourists who have contracted holiday illness while in Spain* account for around a quarter of all holiday illness claims dealt with by Hampson Hughes Solicitors (24.9% in total). From 2015 to 2016, the Liverpool based law firm sought compensation for 141 people who had fallen ill due to poor food hygiene standards at their Spanish hotel. *Including Canary & Balearic Islands

Shiamli Mehta-Cronie, Head of Holiday Illness Claims at Hampson Hughes Solicitors, said:

“I am alarmed by the increasing reports of holidaymakers being exposed to poor hygiene conditions while being placed at hotels in Spain.

“The well-being of holidaymakers should be of paramount concern to holiday tour operators but unfortunately, this does not appear to be the case.

“Annual holidays are a British institution. We work all year, save up and look forward to a break away in the sun to put our feet up, relax and spend time with our loved ones. But tour operators and hotel providers are constantly cutting corners in regards to basic hygiene and sanitation standards. This is causing tourists to become ill.”

Hampson Hughes Solicitors’ Holiday Illness Top Tips

Following the release of its Holiday Illness Report Hampson Hughes Solicitors is providing holidaymakers with useful advice should they fall victim to holiday illness.

What to do if you fall victim to illness on holiday

Where possible, Hampson Hughes Solicitors advise gathering evidence whilst in resort to in support of your claim.

• Take photos or videos of poor hygiene and food standards and illness/injury
• Report any issues regarding hygiene and food standards to your holiday representative and hotel
• Report any issues regarding illness or injury to your holiday representative and hotel
• Ask for your complaint to be noted and request a copy of the complaint
• Keep details of who you have lodged your complaint with

Do not let the tour operator under-value your claim

If a tour operator believes you have a valid claim, they may attempt to offer you vouchers as compensation.

Illness and injury on holiday may result in significant and on-going medical problems. A holiday voucher will not provide sufficient compensation for the illness suffered and the negative effect an illness may have on your holiday experience.

Hampson Hughes Solicitors advises against accepting any form of compensation from the tour operator. This will prevent you from making a claim in the future.

Hampson Hughes Solicitors Recent Success Stories

£3,800 Secured for Food Poisoning Abroad
Over £11,000 Awarded after Family Holiday Ruined
£7,500 Holiday Illness Compensation Secured

Expert legal advice from Hampson Hughes Solicitors

If you have been affected by holiday illness you could be entitled to compensation. Start your claim today by filling out our short contact form here. Hampson Hughes Solicitors offer a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,000 in Damages Secured for Illness Abroad

Our expert Holiday Illness team recently took instruction for a client after their luxury Christmas holiday to Mexico was ruined by food poisoning.

The Claimant booked a two week holiday at the Riu Palace Peninsula Hotel in Mexico back in December 2013. The holiday was booked as an all-inclusive package deal with popular tour operator TUI.

Smell of sewage around hotel

According to our client, upon arrival at the hotel it was apparent that hygiene standards at the hotel were not to an acceptable standard.

Our client reports a strong smell of sewage around the hotel grounds and claims that the bathroom in their hotel room was dirty and in a poor state of repair. The Claimant added that water from the taps was green in colour and had a sewage type smell coming from them.

Poor food hygiene in hotel restaurant

The Claimant similarly reports that food hygiene standards and practices at the hotel restaurant were also very poor. According to our client, hot food was often added to trays of cooler food of the same type and certain dishes appeared to be reheated. They added that restaurant staff did not appear to monitor the temperature of the food at any time.

The Claimant reports that restaurant staff did not wear gloves when handling food. Food was also left uncovered for prolonged periods of time, exposed to the wild birds seen around the eating areas. Furthermore, the drinks served appeared to be watered down and contained ice which was believed to have been made with local tap water.

Christmas ruined

Unfortunately on Christmas Day, around a week into the holiday, our client began to feel unwell. They suffered with various symptoms associated with food poisoning, including:

• Diarrhoea
• Abdominal cramps
• Fatigue
• Nausea

Prior to experiencing their symptoms, our client had not eaten or drank anywhere else other than at the various restaurants within the hotel complex. With this in mind, along with the extremely poor food and hygiene standards at the Rui Palace Peninsula, our client avers their symptoms were a result of eating the food at the hotel.

The Claimant reports that TUI’s holiday representative at the Rui Palace Peninsula was only available in the mornings. As a result, they self-medicated with Imodium and other medication purchased from a local pharmacy.

Outcome

Liability was admitted by TUI and an out of court settlement was agreed on.

On this occasion, Hampson Hughes Solicitors’ Travel Law team secured a total of £2,000 in Holiday Illness Compensation for our client.

Commenting on their experience with Hampson Hughes, the Claimant added:

“Hampson Hughes solicitors were helpful & friendly throughout my claim process. They kept me fully informed at each stage. Thank you!”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

• Note all important dates
• Report any hygiene issues to your holiday rep
• Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

Call our expert team of travel law solicitors today for FREE legal advice. Whatever your experience with holiday sickness, we may be able to help. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holiday to Dominican Republic Ruined by Illness

Image of a Dominican Republic flag blowing in the wind on a wooden jetty

Our expert team of holiday illness solicitors were recently instructed by a client after their luxury all-inclusive holiday was ruined by poor food and hygiene standards.

Wayne Pickering booked a two week stay at 4* The Bahia Principe Hotel, based in the Punta Cana resort in the Dominican Republic.

Holiday illness symptoms

Unfortunately Mr Pickering began to feel unwell just a few days into the package holiday. He suffered with diarrhoea, abdominal cramps and fatigue, as well as a raised temperature.

Our client avers that his symptoms were a result of the poor food and hygiene standards he witnessed at the hotel.

Hotel restaurant

Mr Pickering reports that there was a number of issues relating to the hotel restaurant. According to the claimant:

• There was a buffet style food service available and the food served was often tepid in temperature
• Food was left uncovered
• The food was of poor quality
• Meat and fish products were served partially cooked
• Dishes appeared to have been reheated
• Hot food was often added to trays containing cooler food of the same type
• Members of the catering team did not appear to monitor food temperature

Mr Pickering’s symptoms lasted a total of 20 days and as a result, he was unable to properly enjoy his time in the Dominican Republic. Day to day activities were restricted whilst on holiday and upon his return to the UK.

Hampson Hughes Solicitors managed to secure damages amounting to £1,780 on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

• Note all important dates
• Report any hygiene issues to your holiday rep
• Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Dream Holiday to Mexico Plagued by Holiday Illness

Image of sea in front of Riu Cancun hotel

Our expanding travel law team here at Hampson Hughes Solicitors were recently instructed by a young couple whose dream holiday to Mexico was plagued by holiday illness.

Dream holiday ruined

Miss England and her partner, Mr Gardener, booked a two week stay at the Riu Cancun hotel in Cancun, Mexico for July 2015. The couple had booked the dream holiday almost a year in advance with tour operators TUI.

Miss England said:

‘We couldn’t wait for the holiday to Mexico; it was something that we both really looked forward to.’

Poor Hygiene Standards

However, not long after arriving at the hotel, the pair noticed numerous instances of poor hygiene standards.

Poor levels of food hygiene

According to Miss England, the level of hygiene within the hotel restaurant was particularly poor. Food was reportedly undercooked, appeared reheated and was often served at the incorrect temperature. Furthermore, the couple witnessed food left out and uncovered for prolonged periods of time. Miss England said they found this particularly alarming, due to the high number of birds in and around eating areas.

According to our clients, the restaurant itself also appeared unclean and the food that was available was of a poor standard.

‘It was awful’

A few days into the holiday, both Miss England and Mr Gardener became very unwell. The pair suffered various symptoms, including stomach cramps, diarrhoea, severe diarrhoea, nausea, vomiting, temperature and fatigue. Miss England added:

‘It was awful. The holiday which we had l worked so hard for and looked forward to – for almost a year -was completely ruined. And it wasn’t just us; we overheard other guests at the hotel complaining of sickness too.’

£4,700 in Compensation Secured

After their dream holiday was ruined, Miss England and Mr Gardener came to Hampson Hughes Solicitors to seek advice regarding compensation. We took on their claim, and our expert Travel Law team managed to secure the couple a total of £4,700 in compensation.

‘I was really pleased with the level of service Hampson Hughes Solicitors provided’ – Miss E.England

‘We were updated regularly throughout the process and have been very impressed with how smoothly the claim went.’ – Mr P.Gardener

Advice from Hampson Hughes Solicitors

Shiamli Mehta-Cronie, head of Travel Law here at Hampson Hughes Solicitors, added:

‘We are thrilled to have secured this level of compensation for Miss England and Mr Gardener. It is simply not acceptable for tour operators to cut corners when it comes to hygiene standards.

‘I am currently acting for hundreds of clients, some of which stayed at the Riu Cancun, who have suffered illness whilst abroad due to poor hygiene in their hotels. If you have experienced sickness whilst on an all-inclusive package holiday, we urge you to get in touch with Hampson Hughes.’

If you have been victim to holiday illness when staying at the Riu Cancun hotel in Mexico, and you would like expert advice on this type of case, contact Hampson Hughes Solicitors today on 0800 888 6 888 or email info@hampsonhughes.com

Start your holiday illness claim today

If you believe that your tour operator could have done more to prevent your symptoms of illness or injury, contact us today. Whether you have experienced illness or injury during your flight, whilst staying in your package deal hotel, or during an excursion arranged by a company working in conjunction with your tour operator, we can help. For further information, call 0800 888 6 888 or email info@hampsonhughes.com