Tag: package holiday

£3,800 Secured for Food Poisoning Abroad

Image of coral under the sea in Egypt

Our team of dedicated Travel Law solicitors were recently instructed by a holidaymaker who suffered such severe food poisoning whilst in Egypt that she had to be hospitalised upon her return home.

Lisa Cooper booked a week long stay at the 4* Coral Sea Water World Resort in Sharm El Sheikh, Egypt, for the end of September/beginning of October last year. The holiday was booked as an all-inclusive package deal with tour operators TUI UK.

‘Food served partially cooked’

Unfortunately for Mrs Cooper, the cleanliness of the hotel restaurant was not to an acceptable standard. The buffet style food service available was often tepid in temperature and dishes were left uncovered for extended periods of time. According to Mrs Cooper, meat and fish products were served partially cooked and appeared to have been reheated and she saw hot food food being added to trays containing cooler food of the same type. Our client suspects that with the latter in mind, certain foods were recycled for use in other meals.

Mrs Cooper also noted that kitchen and restaurant staff were not wearing gloves when handling food products, nor did staff monitor the temperature of the buffet food before it was served to guests.

Furthermore, our client reports that a high volume of flies and insects could be seen around the eating areas and the uncovered food.

Holiday illness – food poisoning

Only a few days into her stay at the Coral Sea Water World hotel, Mrs Cooper began to suffer with various symptoms related to food poisoning. Our client complained of severe diarrhoea – which often contained blood; abdominal cramps; nausea and a high temperature.

Mrs Cooper did not seek medical attention whilst in Egypt as due to the seriousness of her symptoms, she was confined to her hotel room for the latter part of the holiday. Upon Mrs Cooper’s return to the UK however, she sought advice from her GP. Our client was immediately admitted to hospital where she was administered fluids in the form of an IV drip.

While Mrs Cooper’s more serious symptoms subsided after around 5 days, the minor symptoms she suffered lasted for a total of 60 days. As a result, our client was required to take 2 months sick leave from her place of employment.

Our Travel Law team secured a total of £3,800 in holiday illness compensation for Mrs Cooper.

Commenting on her overall experience and the service provided by Hampson Hughes, Mrs Cooper said:

“Stress free from start to finish!

“Fantastic service, stress free and very organised. Would recommend Hamspon Hughes to anyone and I was kept up to date the whole way through.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£4,650 Secured after Bulgarian Holiday is Ruined

Image of popular Bulgarian beach

Our Travel Law team were recently instructed by two clients who contracted holiday illness while on holiday in Bulgaria.

Poor food & hygiene standards

Our clients booked a two week stay at the all inclusive 4* Hotel Bellevue in September last year. As the holiday was booked as an all-inclusive package, the claimants ate at the hotel restaurant throughout their stay.

Unfortunately, food and hygiene standards within the restaurant were not of a four star standard – especially with regards to the buffet style that was served to guests. Our clients report:

• Food was often tepid in temperature and was left uncovered
• The food was of poor quality
• Meat and fish products were served partially cooked
• Food appeared to have been reheated
• Members of the catering team did not monitor the temperature of the food served
• Hot food was often added to cooler food of the same type

Vomiting & diarrhoea

After eating at the hotel restaurant on a number of occasions, the claimants began to develop symptoms associated with food poisoning. The pair suffered with diarrhoea and vomiting, as well as abdominal cramps, nausea, fatigue and a raised temperature.

As a result of their illness, our clients’ overall holiday experience was ruined and even basic activities such as swimming were restricted. Towards the latter part of their stay at the Bellevue, our clients could not venture too far from their hotel room due to the severity of their symptoms.

Our expert Travel Law team managed to secure a total of £2,350 in compensation for each client on this occasion.

Commenting on the service they received from Hampson Hughes Solicitors’ Travel Law team, our clients said:

“Great company, very happy!”

“Very professional and reliable service. Very happy with the service and I would use Hampson Hughes Solicitors again!”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,100 Secured for Holiday Illness in Egypt

Image of the coast of the Red Sea at sunset

We were recently instructed by a holidaymaker who contracted holiday illness due to poor hygiene standards on their Egyptian getaway.

Our client had booked an all-inclusive package holiday at The Grand Hotel in Sharm El Sheikh in Egypt for one week.

However, just two days into their holiday, they began to suffer stomach cramps, sever diarrhoea, nausea and fatigue, all of which lasted around 13 days.

Our client attended a pharmacy whilst abroad and was prescribed medication to help relieve their symptoms.

According to the claimant, hygiene standards at The Grand Hotel appeared very poor, particularly in relation to the hotel restaurant and the food it served. They claim that food was under-cooked, appeared reheated and was left out for long periods of time.

Furthermore, our client was not the only holidaymaker at The Grand Hotel struck by illness, as they spoke with other guests suffering from similar symptoms.

Our expert Travel Law team managed to secure a total of £2,100 compensation for our client.

Following the successful outcome our client said:

“I am incredibly pleased by the outcome of my claim. I literally sat back and waited for my settlement. I never thought it would be this easy or go so smoothly. I really can’t thank Hampson Hughes Solicitors enough.”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation.

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.
To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£4,500 Secured for Holiday Illness in Egypt

Image of boats sailing on the river Nile Egypt

We were recently instructed by two clients who contracted infective gastroenteritis, a type of holiday illness, whilst on holiday in Egypt.

Our clients booked a 10 night stay at the Jaz Mirabel Park Hotel in Egypt. The trip was booked an all-inclusive package deal with tour operator Thomson.

However, just a few days into their holiday, our clients began to suffer with stomach cramps, headaches, temperature and fatigue. They aver that their illness was caused by the poor food and hygiene standards in their hotel, particularly in relation to the food served.

Our clients report: Food was under-cooked in the hotel restaurant and was not served at the right temperature; food appeared reheated and was left out for long periods of time; staff members did not wear gloves when handling the food.

According to the claimants, cutlery and crockery appeared dirty and the food available was generally of a poor standard.

Our clients also claim that their room was not cleaned on a regular basis.

Our expert Travel Law team managed to secure a total of £4,500 compensation for our clients.

Following the successful outcome our clients said:

“Class service from start to finish and a positive result.”

“Thank you to all at Hampson Hughes Solicitors.”

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Over £11,000 Awarded after Family Holiday Ruined

Image of clear blue sea white sandy beach and clear blue sky in the Dominican Republic

Our expert Travel Law team recently secured compensation for five clients after their family holiday to Turkey was ruined by poor food and hygiene standards at their chosen hotel.

The family of eight booked a ten day stay at the Sunrise Park Resort and Spa, in Antalya, Turkey with tour operators Thomas Cook.

Unfortunately, just a few days into their stay five family members began to suffer symptoms relating to food poisoning. All five were struck down with severe stomach cramps, diarrhoea (with gas), vomiting and fatigue.

According to our clients, the food and hygiene standards at the hotel were very poor, particularly in the hotel restaurants.

They claim that food was not served at the right temperature, appeared reheated and was left out uncovered for long periods of time. There also did not appear to be any suitable form of refrigeration and staff did not wear gloves when handling food.

Our clients also claim that the restaurant itself, along with the crockery and cutlery available to hotel guests, was ‘filthy’. The claimants also reported sighting cats roaming freely around the resort.

Due to the nature of their symptoms, our clients’ family holiday was completely ruined, not just for themselves, but for the three family members who did not become unwell.

On this occasion, we managed to secure a total of £11,450 in compensation for our clients.

Our clients were extremely happy with the successful outcome and said of the claims process with Hampson Hughes:

“We are very happy with the service we have received and would definitely recommend Hampson Hughes Solicitors to a friend!”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Compensation Secured for Holiday Sickness in Egypt

Straw umbrellas on a beach in Egypt

We recently secured compensation for two clients after they contracted holiday sickness whilst on holiday in Egypt.

Steigenberger Aqua Magic hotel

Our clients booked a week long stay at the Steigenberger Aqua Magic hotel in Egypt in December last year.

Unfortunately, just three days into their all-inclusive package holiday, the claimants began to feel unwell. They suffered symptoms including diarrhoea, stomach cramps and vomiting, along with nausea and fatigue. In total, our clients’ symptoms lasted two weeks.

According to the claimants, food and hygiene standards at the hotel were very poor – upon their arrival they noticed a strong smell of sewage around the hotel.

Hotel Restaurant

Our clients report that food served in the hotel restaurant was served under-cooked and at the incorrect temperature, as well as appearing reheated. The buffet style food available was left out, often uncovered, for long periods of time and without suitable refrigeration.

Our clients also assert that the overall choice and quality of the food was of a very poor standard and that the bar and eating areas were often infested with flies and insects.

The claimants aver that their illness was caused by these poor standards of food and hygiene within the hotel, particularly the hotel restaurant.

Our expert Travel Law team managed to secure a total of £3,700 in compensation for our clients on this occasion.

Head of Travel Law here at Hampson Hughes Solicitors, Shiamli Mehta-Cronie said:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Sickness Claims – Expert Advice

If you believe that your holiday sickness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page. To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,400 Secured for Holiday Illness in Egypt

Image of a busy beach in Sharm el Sheikh

Our Travel Law team were recently instructed by a client who was struck ill with food poisoning whilst on holiday in Egypt.

The claimant booked an all-inclusive package holiday, for two weeks, at the Tropicana Rosetta & Jasmine Club Hotel in Egypt in April 2015.

Unfortunately, half way into the holiday our client began to suffer from stomach cramps, diarrhoea and vomiting, symptoms which lasted a total of 18 days.

According to the claimant, food in hotel restaurant was under-cooked, was not served at the right temperature and appeared reheated. They claim that food was left out for long periods of time, the restaurant appeared dirty and that the standard and choice of food served at the hotel was poor. According to our client, staff members did not wear gloves when handling the food and eating areas were infested with insects.

They also claim that the furniture and decor in their own hotel room, and that throughout the hotel, was not in good condition.

Our expert Travel Law team managed to secure £2,400 compensation for our client.

Commenting on the claims process and the service they received from us, our client said:

“Quick, easy and worth it! I’m so glad I contacted Hampson Hughes Solicitors.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£3,500 Compensation Secured for Accident Abroad

Image of a yellow and white parasol with blue sky background relating to a holiday injury claim

Our expert personal injury solicitors were recently instructed by a client who suffered a non-fault injury whilst on holiday in Tunisia.

The claimant was on an all-inclusive package holiday at the ClubHotel Riu Marco Polo with Thomson Holidays when the accident abroad occurred.

During our client’s stay at the hotel, the weather on occasion had been fairly windy. According to our client, when the weather was particularly windy, staff at the ClubHotel Riu Marco Polo would remove sun parasols from their concrete slabs and place on the floor, so that they would not blow over.

However, on one occasion when the weather was bad, the staff simply lowered the parasols, instead of removing them form the slabs completely.

Our client was sunbathing by the pool when a gust of wind lifted the parasol and concrete block, which then struck the claimant’s legs.

As a result the claimant sustained injuries and losses thereof. She had bruising and pain to both ankles and bruising and pain to her left calve. She reported this to the rep and filled in the accident book and took pain killers for her injury.

Our expert team managed to secure £3,500 personal injury compensation for our client on this occasion.

Our client was delighted with the outcome and said:

“Thank you for all the effort given in completing this claim”.

Holiday injury & accident abroad claims – expert advice

If you have been injured during any stage of your package holiday, contact us today for your FREE no-obligation consultation. Our expert team of travel law solicitors could help you to secure maximum personal injury compensation. To discover the amount of compensation that you could be entitled to, call 0800 888 6 888 or email info@hampsonhughes.com.

Alternatively, more information can be found via our Package Holiday Claims page.

£2,800 Compensation Secured for Holiday Illness

Image of a hammock hanging between palm trees on a beach in the Dominican Republic

Our travel law team were recently instructed by a client who contracted food poisoning whilst on holiday in the Dominican Republic.

Our client had booked to stay at the 5* Chic by Royalton, Punta Cana for two weeks. The holiday was booked as an all-inclusive package with tour operators Thomas Cook.

Just a few days into their holiday however, the claimant began to suffer from various symptoms, including stomach cramps, headaches and severe diarrhoea. Our client’s symptoms lasted a fortnight and understandably, they could not thoroughly enjoy their luxury break.

The claimant avers that their symptoms were a direct result of the poor food and hygiene standards at the hotel restaurant.

According to our client, food served in the hotel restaurant appeared under-cooked, wasn’t served at the correct temperature, often appeared to have been reheated and was left out for long periods of time without being covered by a steel bain-marie.

Our client also claims that suitable refrigeration was not provided and that staff members handling food did not wear gloves. They also claim that cutlery and crockery provided was dirty and that the eating areas were infested with insects and flies.

Our expert Travel Law team managed to secure a total of £2,800 in compensation for this client.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holidaymaker Receives £3,000 for Food Poisoning Abroad

Image of a Dominican Republic flag blowing in the wind on a wooden jetty

The Travel Law team here at Hampson Hughes Solicitors were recently instructed by a client who fell severely ill whilst on a luxury holiday in the Dominican Republic.

5* Holiday Ruined

Daniel booked a two week stay at the 5* Grand Palladium Palace Resort Spa & Casino in the Punta Cana area with tour operators Thomson.

Unfortunately, not long into his stay at the 5* resort, he began to suffer symptoms associated with bacterial gastroenteritis or food poisoning. Daniel complained of suffering stomach cramps, diarrhoea and vomiting, which lasted for around thirteen days.

Poor Standards in Restaurant

As the luxury holiday was booked as an all-inclusive package, Daniel ate at the restaurants within the hotel throughout his stay there. However, according to our client, the food and hygiene levels within those restaurants were not of a five star standard.

Daniel claims that food was under-cooked, appeared to have been reheated, was left out for long periods of time and that cutlery and crockery provided to guests was dirty.

Complaint Ignored

On one occasion, Daniel complained to a waiter in the hotel restaurant that the chicken he had served was raw. According to our client, the waiter took this back to the kitchen, only to return with another portion of raw chicken.

Whilst at the hotel, Daniel reported his illness to hotel reception. He did not visit the hotel doctor due to the expense, instead choosing to self-medicate.

Our expert team of Travel Law solicitors managed to secure a total of £3,000 compensation for Daniel.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness or food poisoning symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness or food poisoning abroad, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.