Tag: Palma Nova Spain

Holidaymaker Receives Compensation for Illness Abroad

Image of blue sea in Majorca with some recreative boats

Our Travel Law team were recently instructed by a client after their Spanish holiday was ruined by illness abroad, brought on by poor food & hygiene standards at their hotel.

All-inclusive holiday

Our client, Nicole, booked a 10 day all-inclusive getaway to the 4* Marina Torrenova Hotel, in the Spanish town of Palma Nova.

Illness abroad

However just a few days into her holiday, Nicole began to feel unwell. Our client suffered with nausea and fatigue, as well as having severe diarrhoea and a sore throat.

Poor food & hygiene standards

Nicole claims that the standards of hygiene within the hotel and its restaurant were very poor. Our client reports witnessing hotel staff, who did not wear gloves when handling food, adding hot food to trays of cold food. According to Nicole, the drinks served at the hotel bar appeared watered down to taste and she believes that the ice cubes put into all drinks were made from local tap water.

Nicole also claims that there was a strong smell of sewage in and around the hotel and that her room was not cleaned regularly, as was expected.

Successful outcome

Our expert Travel Law team secured a total of £1,900 in compensation for our client on this occasion.

Illness abroad claims – expert advice

If you believe that your illness abroad is linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with illness abroad, we may be able to help. Call 0800 888 6 888 or email info@hampsonhughes.com for your FREE consultation.