Tag: Riu hotels

Another satisfied Travel Law client!

Hampson Hughes’s Travel Law department goes from strength to strength as Head of Travel Law, Shiamli Mehta-Cronie receives an expression of gratitude from one very grateful client.

‘I would like to express my gratitude to the travel law department at Hampson Hughes for all of the kind help I received from them in handling my claim. I would not hesitate recommending them to friends and family. Thank you.’

Mrs Goscombe

thank you travel law

Holiday Illness: Couple Demand Answers after Husband Contracts Sepsis

A man has been left unable to work again after contracting sepsis at a Mexican hotel on what was supposed to be a ‘dream holiday’.

Severe gastric illness

Clive Roberts, 62, ended up in intensive care after he and his wife Caroline returned from their holiday at the luxury Barceló Maya Tropical resort. On their first day back in the UK, Mr Roberts developed a severe gastric illness, suffering with symptoms such as vomiting, a fever and diarrhoea, whilst at his job as a scaffolder.

After a visit to his GP, Mr Roberts was advised to go straight to A&E as his symptoms were so severe. Upon his arrival at Worthing Hospital’s A&E, he was admitted to an intensive care unit (ICU) where he was diagnosed with Sepsis and Haemolytic Uremic Syndrome (HUS). HUS is a severe and often life-threatening complication that occurs in about 10% of those infected with E.coli and can often lead to kidney failure.

The trip to Mexico was supposed to be a celebration of Mrs Roberts’ 60th birthday; however the couple now demand answers, after their luxury holiday ended in a stay in ICU. They have sought legal advice and are urging anyone suffering with similar symptoms after staying at the Barceló Maya Tropical resort.

Health & hygiene concerns

According to Mr Roberts, the couple have a number of concerns regarding the health and hygiene standards at the resort. They claim they often saw birds pecking at uncovered food in the hotel restaurants, as well as food that was supposed to be kept chilled being served at room temperature.

Mr Roberts said:

‘This was supposed to be an enjoyable holiday to celebrate Caroline’s 60th birthday in style.

‘The hotel really wasn’t up to the standards we had expected and we were left disappointed.

‘To fall seriously ill immediately after coming back to the UK and end up spending three weeks in hospital has meant the memories of Caroline’s 60th birthday have been ruined forever.

‘We want to know what caused me to fall so ill and that the hygiene concerns will be looked into, so that other people will not go through the ordeal we have endured.’

A spokesman for Barceloa has provided the following statement:

‘Mr and Mrs Roberts stayed at the Barcelo Maya Hotel in Mexico from March 3 to 17, 2015.

‘We read in the MailOnline that he was diagnosed with sepsis after he returned home to England.

‘We hope that he has made a full recovery. Mr and Mrs Roberts have not been in touch with the hotel since their stay in March 2015.

‘The hotel adheres to all health and safety inspections. We take the wellbeing of our guests extremely seriously and will conduct every necessary investigation.’

Holiday illness claims – expert advice

Shiamli Mehta-Cronie, Head of Travel Law here at Hampson Hughes Solicitors said:

‘Tour operators need to be held accountable for the failures of their hotels and resorts. Deficiencies in hygiene standards breed infection and cause outbreaks of illness causing symptoms of sickness, stomach cramps, diarrhoea and dehydration.

‘If you believe that you have contracted food poisoning whilst on a package holiday, contact our dedicated Travel Team today for your FREE no-obligation consultation. Whatever your circumstances, we may be able to help you to secure maximum personal injury compensation. For further information, please see our food poisoning abroad claims page.’

For more information as to whether or not you are able to claim compensation following illness whilst on an all-inclusive package holiday, contact Hampson Hughes today for free and friendly, no obligation advice on 0800 888 6 888 or email claims@hampsonhughes.com

Source: About-HUS; Mail Online

Teenager Receives 6 Figure Compensation Pay-out for Holiday Illness

Bradie Perkins was thirteen when he caught a potentially fatal illness whilst holidaying in Turkey with his family.

One of Twenty Seven

Bradie was one of twenty seven individuals who fell ill in October 2010 whilst staying at the Holiday Village in the Sarigerme area of Dalaman.

Due to what his family claim was poor food hygiene at the resort, the teenager had to be taken to hospital on two occasions after suffering from dehydration, severe diarrhoea and stomach cramps.

Bradie was diagnosed with a parasitic infection, giardiasis, as well as E.coli and a kidney condition, haemolytic uraemic syndrome. The latter has left the teenager with kidneys that only work at two thirds of their regular function.

Career Hopes Dashed

Before the trip to Turkey, Bradie had aspired to join the navy, however due to the kidney condition he contracted Bradie is unable to pursue his dream career. Now eighteen and studying for his A-levels, Bradie has told of how he was ‘devastated’ when he learnt that he cannot fulfil his dream of a naval career.

He went on to say:

“I’ll have to live with the effects of my illness forever and will always be watching what I eat or worrying about where to go on holiday.”

Undercooked & Uncovered Food

The Perkins family have claimed that they witnessed left over food being reused and simply ‘topped up’ the following day in the hotel restaurant, along with food sometimes being undercooked. They have also claimed that food at the resort was often left uncovered and so unprotected from the flies, insects and cats which frequented the restaurant.

Bradie said:

“I knew something was wrong when I became so tired and for the last few days of my holiday I felt like I spent more time in the hotel room than I did with my family actually enjoying myself.”

It has been reported that TUI UK Ltd, trading as First Choice, settled a number of weeks before a trial was due to begin. The full amount of the pay-out Bradie received was not disclosed.

Holiday Illness Claims – Expert Advice

Shiamli Mehta-Cronie, Travel Law expert here at Hampson Hughes Solicitors, said:

“Cases like these while alarming are unfortunately not uncommon. Poor practices of food and hygiene standards in resorts abroad are on the rise. If you believe that you have contracted food poisoning during a holiday, contact our dedicated Travel Team today for your FREE no-obligation consultation. Whatever your circumstances, we may be able to help you to secure maximum personal injury compensation. For further information, please see our food poisoning abroad claims page.”

For more information as to whether or not you are able to claim compensation following illness whilst on an all-inclusive package holiday, contact Hampson Hughes Solicitors today for free and friendly, no obligation advice on 0800 888 6888 or email claims@hampsonhughes.com

Source: Sky.com

British Tourists Fall Ill Whilst Holidaying at Zante Hotel

Two British tourists were treated for a possible outbreak of E. coli after a severe stomach bug spread through the hotel they were staying at on the Greek island of Zante.

The pair had booked their holiday, a week’s stay at the 2* Savvas Hotel, through Thomas Cook Club 18-30. Upon arrival Becky Robson, 22, and Millie Schofield, 21, saw that their room was dirty; with stained bedding and vomit on the balcony walls. They claim that they could also audibly hear other guests being violently ill.

The two students became severely ill with vomiting and diarrhoea themselves, during and after their stay at the hotel. Becky was treated with anti-sickness injections, stomach settlers, anti-biotics to treat E. coli and put on an IV drip at Iassis Medical Centre.

Chronic sickness and diarrhoea

Becky has said of their experience:

‘On arrival the hotel smelt like sewage, it was nothing more than a glorified cow shed. When we walked into our room I was shocked it was dirty, the bedding and pillows had stains on, the towels smelt horrible and were not clean, even the balcony had sick on the walls.

‘Our room was bang next to the drainage system and a farm, it stunk. Not even 24 hours into our stay my friend fell ill with violent sickness and diarrhoea.

‘I demanded to the reps to move us as it wasn’t just my friend that was ill.

‘All you could hear in the hotel was people being sick, I think that’s why they blasted out loud music all the time to disguise what was going on.

‘I knew straight away I couldn’t stay there with everyone else already violently ill.

She added:

‘By the Saturday morning Millie was very ill and continued to be. By this point I had begged the reps for a flight home or to move hotels.

‘Up to 95 per cent of all other guests at the Savvas Hotel had the same thing.

‘We were finally moved to a different hotel on the Saturday evening but by this point I started with the illness. I had chronic sickness and diarrhoea. We had just got to the new hotel when I fell chronically ill.

‘Whilst in hospital there were so many people from Savvas Hotel with the same illness, the staff didn’t even have to ask where they were staying in the end. I was the most ill I have ever been in my life and became severely dehydrated.

‘The drugs prescribed to me at the Greek hospital were specifically to treat E.coli, nothing else. I have blood tests that show a gastric infection.

Complaint & Response

Since arriving back in the UK, the pair have complained to Thomas Cook, however according to Becky, the firm have denied any allegations that Savvas Hotel was the cause of their illness. Thomas Cook has released the following statement:

‘Club 18-30 routinely undertakes independent third-party audits of all its hotels. We can confirm that there were reports of gastric illness in the resort of Laganas last August, which was believed to have been of a viral nature.

‘The Hotel Savaas management immediately put into place internationally recognised Prevention of Spread of Infection (POSI) procedures, and those customers in resort were offered every assistance by our dedicated resort team.

‘We take all reports of illness extremely seriously, and did everything we could to help Ms Robson and Ms Schofield after they fell ill. Since their return, our customer services team have advised Ms Robson and Ms Schofield that we have launched a full and thorough investigation into their illness.

‘We know how upsetting it can be when our customers fall ill while on holiday.

‘As no other confirmed cases of e-coli have been reported, we have asked Ms Robson and Ms Schofield to provide medical evidence of this, so that we can continue our investigation and look to resolve this matter with them as soon as possible.’

Holiday Illness Claims – Expert Advice

Shiamli Mehta-Cronie, expert Travel Law solicitor at Hampson Hughes, has said:

‘The reports of the illness outbreak at the Savvas Hotel in Zante are distressing.

‘It is vital that tour operators be held accountable for the failings of their hotel providers.

‘If you have fallen victim to poor food and hygiene standards while on a package holiday, contact us today to find out whether you are eligible to claim’

For more information as to whether or not you are able to claim compensation following illness whilst on an all-inclusive package holiday, contact Hampson Hughes today for free and friendly, no obligation advice on 0151 236 1222 or email claims@hampsonhughes.com

Source: Mail Online