Tag: severe gastric illness abroad

Compensation Secured for Holiday Sickness in Egypt

Straw umbrellas on a beach in Egypt

We recently secured compensation for two clients after they contracted holiday sickness whilst on holiday in Egypt.

Steigenberger Aqua Magic hotel

Our clients booked a week long stay at the Steigenberger Aqua Magic hotel in Egypt in December last year.

Unfortunately, just three days into their all-inclusive package holiday, the claimants began to feel unwell. They suffered symptoms including diarrhoea, stomach cramps and vomiting, along with nausea and fatigue. In total, our clients’ symptoms lasted two weeks.

According to the claimants, food and hygiene standards at the hotel were very poor – upon their arrival they noticed a strong smell of sewage around the hotel.

Hotel Restaurant

Our clients report that food served in the hotel restaurant was served under-cooked and at the incorrect temperature, as well as appearing reheated. The buffet style food available was left out, often uncovered, for long periods of time and without suitable refrigeration.

Our clients also assert that the overall choice and quality of the food was of a very poor standard and that the bar and eating areas were often infested with flies and insects.

The claimants aver that their illness was caused by these poor standards of food and hygiene within the hotel, particularly the hotel restaurant.

Our expert Travel Law team managed to secure a total of £3,700 in compensation for our clients on this occasion.

Head of Travel Law here at Hampson Hughes Solicitors, Shiamli Mehta-Cronie said:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Sickness Claims – Expert Advice

If you believe that your holiday sickness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page. To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,400 Secured for Holiday Illness in Egypt

Image of a busy beach in Sharm el Sheikh

Our Travel Law team were recently instructed by a client who was struck ill with food poisoning whilst on holiday in Egypt.

The claimant booked an all-inclusive package holiday, for two weeks, at the Tropicana Rosetta & Jasmine Club Hotel in Egypt in April 2015.

Unfortunately, half way into the holiday our client began to suffer from stomach cramps, diarrhoea and vomiting, symptoms which lasted a total of 18 days.

According to the claimant, food in hotel restaurant was under-cooked, was not served at the right temperature and appeared reheated. They claim that food was left out for long periods of time, the restaurant appeared dirty and that the standard and choice of food served at the hotel was poor. According to our client, staff members did not wear gloves when handling the food and eating areas were infested with insects.

They also claim that the furniture and decor in their own hotel room, and that throughout the hotel, was not in good condition.

Our expert Travel Law team managed to secure £2,400 compensation for our client.

Commenting on the claims process and the service they received from us, our client said:

“Quick, easy and worth it! I’m so glad I contacted Hampson Hughes Solicitors.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£3,500 Compensation Secured for Accident Abroad

Image of a yellow and white parasol with blue sky background relating to a holiday injury claim

Our expert personal injury solicitors were recently instructed by a client who suffered a non-fault injury whilst on holiday in Tunisia.

The claimant was on an all-inclusive package holiday at the ClubHotel Riu Marco Polo with Thomson Holidays when the accident abroad occurred.

During our client’s stay at the hotel, the weather on occasion had been fairly windy. According to our client, when the weather was particularly windy, staff at the ClubHotel Riu Marco Polo would remove sun parasols from their concrete slabs and place on the floor, so that they would not blow over.

However, on one occasion when the weather was bad, the staff simply lowered the parasols, instead of removing them form the slabs completely.

Our client was sunbathing by the pool when a gust of wind lifted the parasol and concrete block, which then struck the claimant’s legs.

As a result the claimant sustained injuries and losses thereof. She had bruising and pain to both ankles and bruising and pain to her left calve. She reported this to the rep and filled in the accident book and took pain killers for her injury.

Our expert team managed to secure £3,500 personal injury compensation for our client on this occasion.

Our client was delighted with the outcome and said:

“Thank you for all the effort given in completing this claim”.

Holiday injury & accident abroad claims – expert advice

If you have been injured during any stage of your package holiday, contact us today for your FREE no-obligation consultation. Our expert team of travel law solicitors could help you to secure maximum personal injury compensation. To discover the amount of compensation that you could be entitled to, call 0800 888 6 888 or email info@hampsonhughes.com.

Alternatively, more information can be found via our Package Holiday Claims page.

£2,800 Compensation Secured for Holiday Illness

Image of a hammock hanging between palm trees on a beach in the Dominican Republic

Our travel law team were recently instructed by a client who contracted food poisoning whilst on holiday in the Dominican Republic.

Our client had booked to stay at the 5* Chic by Royalton, Punta Cana for two weeks. The holiday was booked as an all-inclusive package with tour operators Thomas Cook.

Just a few days into their holiday however, the claimant began to suffer from various symptoms, including stomach cramps, headaches and severe diarrhoea. Our client’s symptoms lasted a fortnight and understandably, they could not thoroughly enjoy their luxury break.

The claimant avers that their symptoms were a direct result of the poor food and hygiene standards at the hotel restaurant.

According to our client, food served in the hotel restaurant appeared under-cooked, wasn’t served at the correct temperature, often appeared to have been reheated and was left out for long periods of time without being covered by a steel bain-marie.

Our client also claims that suitable refrigeration was not provided and that staff members handling food did not wear gloves. They also claim that cutlery and crockery provided was dirty and that the eating areas were infested with insects and flies.

Our expert Travel Law team managed to secure a total of £2,800 in compensation for this client.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holidaymaker Receives £3,000 for Food Poisoning Abroad

Image of a Dominican Republic flag blowing in the wind on a wooden jetty

The Travel Law team here at Hampson Hughes Solicitors were recently instructed by a client who fell severely ill whilst on a luxury holiday in the Dominican Republic.

5* Holiday Ruined

Daniel booked a two week stay at the 5* Grand Palladium Palace Resort Spa & Casino in the Punta Cana area with tour operators Thomson.

Unfortunately, not long into his stay at the 5* resort, he began to suffer symptoms associated with bacterial gastroenteritis or food poisoning. Daniel complained of suffering stomach cramps, diarrhoea and vomiting, which lasted for around thirteen days.

Poor Standards in Restaurant

As the luxury holiday was booked as an all-inclusive package, Daniel ate at the restaurants within the hotel throughout his stay there. However, according to our client, the food and hygiene levels within those restaurants were not of a five star standard.

Daniel claims that food was under-cooked, appeared to have been reheated, was left out for long periods of time and that cutlery and crockery provided to guests was dirty.

Complaint Ignored

On one occasion, Daniel complained to a waiter in the hotel restaurant that the chicken he had served was raw. According to our client, the waiter took this back to the kitchen, only to return with another portion of raw chicken.

Whilst at the hotel, Daniel reported his illness to hotel reception. He did not visit the hotel doctor due to the expense, instead choosing to self-medicate.

Our expert team of Travel Law solicitors managed to secure a total of £3,000 compensation for Daniel.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness or food poisoning symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness or food poisoning abroad, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Over £6,000 Secured for Holiday Illness in Egypt

Image of shop and restaurants in Hurghada Bay Egypt

Our Travel Law team were recently instructed by three clients after their luxury holiday to Egypt was ruined by holiday illness.

Family holiday ruined

Katherine, Michael and Thomas booked a week long stay at the Steigenberger Aqua Magic Hotel in Hurghada, Egypt with tour operators Thomas Cook.

However, not long into their holiday, all three began to suffer symptoms associated with food poisoning.

Our clients complained of suffering stomach cramps, diarrhoea, temperature and feelings of fatigue for a total of fourteen days. Katherine, Michael and Thomas all ate at the hotel restaurant as their holiday was booked as an all-inclusive package. They aver that their symptoms were caused by the poor food and hygiene standards at the Steigenberger Aqua Magic Hotel.

‘Dirty’

During their stay, our clients claim that food served in the restaurant was under-cooked, appeared to have been reheated and was left out for long periods of time. All three also witnessed flies and insects around the hotel’s eating areas and claim that cutlery and crockery provided was also dirty.

Overall, our clients claim that the food and the restaurant itself was of a very poor standard.

Our expert Travel Law team managed to secure a total of £6,100 compensation for our clients in this case.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holidaymaker Falls Severely Ill in Cuba

Image of a white sandy beach and blue sea in Cayo Coco Cuba

We were recently instructed by a client who suffered food poisoning whilst on a luxury Cuban holiday.

Tropical Island Holiday

Stephen booked to stay at the all-inclusive 4* Sol Cayo Coco, situated on the tropical island of Cayo Coco, Cuba, for two weeks. The holiday was booked as a package deal through tour operators Thomas Cook.

However, after arriving at the hotel it was immediately obvious to our client that levels of hygiene within the hotel were not at an acceptable standard.

Poor hygiene standards

Stephen claims there was a strong smell of sewage that was noticeable throughout the hotel, faeces was found on the floor and the majority of toilets within the hotel were blocked and overflowing.

Stephen also claims that his room was not cleaned regularly and that towels/linens were not changed during his stay. Furthermore, appliances provided in his hotel room, such as the shower, were not in good working condition.

Hotel restaurant – ‘dirty’

As our client had booked an all-inclusive stay at the Sol Cayo Coco, he ate at the hotel restaurant each night during his holiday. According to Stephen, this was not a pleasant experience. Food served to guests was often left out uncovered for long periods of time, food was under-cooked and at times appeared to have been reheated.

Overall the standard of food available at the hotel was poor, as was the choice of dishes available. Furthermore, our client claims that the restaurant itself appeared ‘dirty’ and was infested with flies and insects. Stephen adds that the cutlery and crockery provided to guests also appeared unclean.

Symptoms

Unfortunately, just a few days into the holiday Stephen began to feel ill. He suffered various debilitating symptoms including vomiting and severe diarrhoea, as well as stomach cramps, nausea, fatigue and a high temperature.

Our client avers that his symptoms, which lasted a total of 20 days, were caused by the poor levels of hygiene at the Sol Cayo Coco.

Our expert Travel Law team managed to secure Stephen total of £2,400 in compensation.

Stephen was very pleased that we were able to secure the compensation he deserved and said following the result:

“Having been treated very badly by my tour operator, I turned to Hampson Hughes for help. The help and support I received from their Travel Law team was fantastic”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£7,500 Holiday Illness Compensation Secured

Image of palm trees on a white sandy beach in Mexico's Riviera Maya with blue sea in background

Our Travel Law team were recently instructed by a mother and son after they became ill with food poisoning on a family holiday to Mexico.

Our client, along with her husband and son, booked a fifteen night stay at the Bahia Principe Akumal in Riviera Maya, Mexico, in August last year. The holiday was booked as an all-inclusive package through tour operator TUI.

Three days into the holiday our client began to feel unwell. She suffered with stomach cramps and severe diarrhoea that lasted a total of twenty one days.

Around a week into their family holiday, the son started to suffer with similar symptoms, these lasted a total of seventeen days.

Our clients’ symptoms were reported to a hotel representative, medical attention and medication were also sought from the onsite medical centre at the Bahia Principe Akumal. Upon their return to the UK, both mother and son sought advice from their GP and were prescribed antibiotics for their illness.

The claimants aver that their illness occurred as a result of eating the food at the restaurant within the hotel.

Our clients noted that buffet style food served was under-cooked on more than one occasion. They also claim that food was not served at the correct temperature, often appeared to have been reheated and was left out for long periods of time.

Our client also believes that when she requested bottled water, she was given tap water as it was not served in a bottle and that ice served in drinks was made from tap water.

Our expert Travel Law team secured a total of £7,500 compensation for both clients.

Our head of Travel Law, Shiamli Mehta-Cronie said:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holiday to Egypt Ruined by Poor Hygiene at Hotel

Image of a boat in the sea and a busy beach in Sharm el Sheikh

Our expert travel law team recently secured compensation for a client who contracted infective gastroenteritis caused by poor hygiene standards at the Red Sea Holiday Village in Egypt.

Our client booked a week long stay at the all-inclusive resort with her husband and daughter through tour operators TUI.

Holiday sickness

However, just three days into their holiday, our client began to feel unwell. The claimant suffered from stomach cramps, headaches, nausea, vomiting and fatigue.

According to our client, upon arriving at the hotel they noticed a very strong smell of sewage. They claim that the pool area was kept unclean and on occasion there was found to be faeces in the pool itself.

Poor food and hygiene standards

Our client also noted the poor food and hygiene standards within the hotel restaurant. Food was under-cooked, was not served at the correct temperature, food always appeared reheated and was left out for long periods of time. The hotel eating areas were also infested with insects.

Successful outcome

Our Travel Law team secured a total of £2,400 holiday sickness compensation for this client.

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Family’s Holiday to Tunisia Ruined

Ariel image of Sahara Beach hotel Tunisia

The travel law team here at Hampson Hughes Solicitors were recently instructed by a client after her family holiday was ruined by holiday illness.

Sahara Beach Hotel

Miss Hunter booked a fourteen night stay at the Sahara Beach Resort Hotel, in Skanes, Tunisia along with five others, including her partner and children. The trip was booked as an all-inclusive package holiday, through tour operator Thomas Cook.

Around three days into her stay at the Sahara Beach Resort, Miss Hunter began to feel unwell. She suffered with holiday illness symptoms including severe diarrhoea, headaches and stomach cramps. Our client avers that her illness, which lasted a total of six days, occurred as a result of eating the food at the restaurant within the hotel.

Poor food & hygiene standards

According to Miss Hunter food appeared under-cooked, reheated and was left uncovered for long periods of time. Miss Hunter also claims that the buffet style salad available appeared to have been washed with tap water.

Our client was disappointed with the overall quality of the food, and noted that a large number of birds and insects could be seen around the eating areas of the hotel.

Miss Hunter expressed her concerns regarding the food & hygiene standards within the hotel to a representative. However, according to our client they did not seem too concerned and after attempting to sell Miss Hunter an excursion, told her to speak with hotel management.

Loss of enjoyment

Due to her holiday illness, Miss Hunter was unable to enjoy her two week stay in Tunisia with her family and even had to cancel her place on a pre-booked safari excursion.

Thomas Cook admitted liability in this case.

Our expert Travel Law team secured a total of £1,700 holiday illness compensation for Miss Hunter.

Shiamli Mehta-Cronie, who heads up our holiday illness department, said with regards to the outcome:

“Holiday sickness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“Legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday illness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation, so call 0800 888 6 888 or email info@hampsonhughes.com