Tag: Thomson Holidays

TUI Accused of Failings after Sousse Terrorist Attack

Image of empty beach in Sousse after Sousse terror attack

Lawyers for the families of Britons who lost their lives during the 2015 Sousse terrorist attack are accusing travel company TUI of failing their customers by ‘practically hiding’ Foreign and Commonwealth Office (FCO) terror warnings from tourists.

Sousse Terror Attack

On 26 June 2015, hundreds of tourists were sunbathing on a private beach outside the Imperial Marhaba hotel in Sousse, Tunisia, when terrorist Seifeddine Rezgui opened fire with a Kalashnikov assault rifle. The 23-year-old electrical engineering student killed a total of 38 tourists, 30 of whom were British, in a spree that lasted around 40 minutes. Tunisian authorities shot Rezgui dead as he ran from the hotel.

The attack in Sousse came only three months after Islamist militants attacked the Bardo National Museum in Tunis, the Tunisian capital, killing 21 people.

TUI Accused of Hiding Terror Warnings

All 30 of the Britons who lost their lives in the Sousse terrorist attack booked their holiday through travel company TUI, which also owns Thomson holidays.

According to papers submitted in advance of the inquests resuming this week, lawyers for 20 of the families are to accuse TUI of “practically hiding and keeping out of the limelight” FCO warnings about terrorism in Tunisia.

Furthermore, the travel firm is also said to have sold travel insurance that excluded cancellation cover caused by terrorism risks to customers.

According to submissions by the families, TUI is said to have actively discouraged cancellation by charging those who decided to cancel due to learning of terrorist activities/risks, up to the full cost of their holiday.

Response from TUI

According to the documents, TUI is to argue that the measures it put in place at the time for forwarding travel advice were appropriate and that the Sousse attack changed the climate, to which they responded accordingly.

A TUI spokeswoman has said:

“TUI UK is taking a full and active role in the inquests into the deaths of the 30 British nationals killed during the terrorist attack in Sousse, Tunisia in June 2015.

“Like others, we want to understand the specific circumstances that led to this atrocity. We are cooperating with the coroner and will continue to do so, in order to help ensure that the tragic deaths of those killed can be thoroughly investigated, the relevant facts determined and any lessons learned. With the inquests about to be heard, we consider that it would be inappropriate for us to comment further.”

Source: Guardian

£3,500 Compensation Secured for Accident Abroad

Image of a yellow and white parasol with blue sky background relating to a holiday injury claim

Our expert personal injury solicitors were recently instructed by a client who suffered a non-fault injury whilst on holiday in Tunisia.

The claimant was on an all-inclusive package holiday at the ClubHotel Riu Marco Polo with Thomson Holidays when the accident abroad occurred.

During our client’s stay at the hotel, the weather on occasion had been fairly windy. According to our client, when the weather was particularly windy, staff at the ClubHotel Riu Marco Polo would remove sun parasols from their concrete slabs and place on the floor, so that they would not blow over.

However, on one occasion when the weather was bad, the staff simply lowered the parasols, instead of removing them form the slabs completely.

Our client was sunbathing by the pool when a gust of wind lifted the parasol and concrete block, which then struck the claimant’s legs.

As a result the claimant sustained injuries and losses thereof. She had bruising and pain to both ankles and bruising and pain to her left calve. She reported this to the rep and filled in the accident book and took pain killers for her injury.

Our expert team managed to secure £3,500 personal injury compensation for our client on this occasion.

Our client was delighted with the outcome and said:

“Thank you for all the effort given in completing this claim”.

Holiday injury & accident abroad claims – expert advice

If you have been injured during any stage of your package holiday, contact us today for your FREE no-obligation consultation. Our expert team of travel law solicitors could help you to secure maximum personal injury compensation. To discover the amount of compensation that you could be entitled to, call 0800 888 6 888 or email info@hampsonhughes.com.

Alternatively, more information can be found via our Package Holiday Claims page.

£2,800 Compensation Secured for Holiday Illness

Image of a hammock hanging between palm trees on a beach in the Dominican Republic

Our travel law team were recently instructed by a client who contracted food poisoning whilst on holiday in the Dominican Republic.

Our client had booked to stay at the 5* Chic by Royalton, Punta Cana for two weeks. The holiday was booked as an all-inclusive package with tour operators Thomas Cook.

Just a few days into their holiday however, the claimant began to suffer from various symptoms, including stomach cramps, headaches and severe diarrhoea. Our client’s symptoms lasted a fortnight and understandably, they could not thoroughly enjoy their luxury break.

The claimant avers that their symptoms were a direct result of the poor food and hygiene standards at the hotel restaurant.

According to our client, food served in the hotel restaurant appeared under-cooked, wasn’t served at the correct temperature, often appeared to have been reheated and was left out for long periods of time without being covered by a steel bain-marie.

Our client also claims that suitable refrigeration was not provided and that staff members handling food did not wear gloves. They also claim that cutlery and crockery provided was dirty and that the eating areas were infested with insects and flies.

Our expert Travel Law team managed to secure a total of £2,800 in compensation for this client.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.