Our travel law team were recently instructed by a client who contracted food poisoning whilst on holiday in the Dominican Republic.
Our client had booked to stay at the 5* Chic by Royalton, Punta Cana for two weeks. The holiday was booked as an all-inclusive package with tour operators Thomas Cook.
Just a few days into their holiday however, the claimant began to suffer from various symptoms, including stomach cramps, headaches and severe diarrhoea. Our client’s symptoms lasted a fortnight and understandably, they could not thoroughly enjoy their luxury break.
The claimant avers that their symptoms were a direct result of the poor food and hygiene standards at the hotel restaurant.
According to our client, food served in the hotel restaurant appeared under-cooked, wasn’t served at the correct temperature, often appeared to have been reheated and was left out for long periods of time without being covered by a steel bain-marie.
Our client also claims that suitable refrigeration was not provided and that staff members handling food did not wear gloves. They also claim that cutlery and crockery provided was dirty and that the eating areas were infested with insects and flies.
Our expert Travel Law team managed to secure a total of £2,800 in compensation for this client.
Holiday Illness Claims – Expert Advice
If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:
•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)
For further information on holiday sickness compensation, please see our Package Holiday Claims page.
To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email email@example.com.