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Complaints Policy & Handling Procedure

Here at Hampson Hughes Solicitors, we want to provide you with the best possible service. However, if at any point you become unhappy with the service you have received, or if you have any concerns regarding your bill, please inform us immediately so that we can do our best to resolve any issues for you.

Hampson Hughes Solicitors has a procedure in place which details how we handle complaints. This is available upon request, simply contact our Compliance Department – email Lorraine Harrison at complaints@hh-law.co.uk or call 0151 236 1222. We have 8 weeks to consider your complaint.

If we are unable to help you, you have the option to send your complaint for independent review by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem occurring or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman, their contact details are as follows:

Telephone: 0300 555 0333

Lines are open 8.30am to 5.30pm. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes.

Calls from overseas: +44 121 245 3050

NGT Lite users: 18001 0300 555 0333

Minicom text phone user: 18002 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Address: Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Website: www.legalombudsman.org.uk

PLEASE NOTE: Do not send any original documents to the Legal Ombudsman. The Legal Ombudsman will make electronic copies of any documents they receive by post and will destroy paper copies.

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