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FAQs

  • What does Liability mean?

    Liability refers to the state of being legally responsible, and by extension accountable, for the circumstances or factors that lead directly or indirectly to an event or incident.Therefore, when a defendant admits fault, they ‘admit liability’. However, if a defendant intends to challenge an accusation of fault, they will ‘deny liability’.

  • What is the claiming process?

    Our specialist First Response Advisors will discuss your case with you in plain English.You will receive a letter via Royal Mail confirming the actions to be taken as discussed in your phone call, and where necessary you will be instructed on making a statement.

    The team responsible for handling your claim will make contact at a time that suits you. You will receive regular updates as your case progresses, and the contact details of relevant team members will be made available to you – we believe in maintaining open and honest communication with our clients at all times.

  • How long will it take to receive my compensation once my case is settled?

    Under normal circumstances, you could expect to receive a compensation award in the form of a cheque from anywhere between three to six weeks following the completion of your case.

  • Will I have to go to court?

    In the event that your personal injury claim progresses to court, you will be required to attend. We will make every effort to ensure that your case is brought to a timely and satisfactory conclusion. However, complex issues such as a denial of liability or a dispute over the value of the claim could mean that a court date becomes necessary.

  • Do I have to pay if I lose?

    In the highly unlikely event that your personal injury case is not successful, you will not have to pay any costs or fees.

  • How do I get an update on my case?

    We will discuss with you your preferred method of contact, and inform you of all relevant updates via telephone, email, or Royal Mail as directed.If you wish to make contact with us at any time, we are available during office hours Monday – Friday. We are here to answer any queries you may have as your case progresses.

    If the person you require is unavailable, we will always return your call – we operate a 24 hour call back policy.

  • How long will my case take to complete?

    Depending on the nature of your claim, the duration of your time with us will alter accordingly.For example, if you have suffered a trip or a fall due to negligence in a place of business inside of the UK, and on the condition that the business accepts liability, under normal circumstances you could expect your case to progress relatively smoothly towards securing an out of court settlement.

    However, if your case requires the international cooperation of relevant 3rd parties (e.g. insurance brokers, solicitors, etc.), the requisite time to complete your claim may be appreciably longer, especially if the negligent party does not accept liability.

    In all cases where the defendant does not accept liability, a court date may become unavoidable. This will also understandably add to the duration of your case.

  • I am no longer injured – why do I have to attend a medical appointment?

    If you have suffered an injury due to negligence, and if you believe that you have fully recovered from that injury, it is important to note that you may still be able to make a claim for compensation.The purpose of your medical appointment will be to allow for a medical expert to assess how your injury may have affected your health and day to day well-being during your recovery period.

    Any long term consequences resulting from your injury will also be taken into account and could be used as evidence in your case.

  • Can I change the date of my medical appointment?

    We will work with you to arrange for your medical appointment to take place at a time and in a facility best suited to your circumstances. Should you require subsequent appointments, we will continue to assist and advise you on the best healthcare available.Unless absolutely necessary, we advise against altering the date of your medical appointment. Every effort will be made to ensure that you are seen promptly by appropriate medical specialists, all or some of whom may have limited availability – rearranging your medical appointment could lead to a considerable delay in processing your claim.

  • Is my medical appointment mandatory?

    Under normal circumstances, you will be required to attend a medical appointment.The purpose of the appointment is to allow for a medical expert to accurately evaluate your health. The consultation will also provide you with the opportunity to discuss any injuries that you may have recovered from.

    The evidence gathered during this examination could prove to be crucial in substantiating your claim.

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