Start Your Claim Today

Send us your details, and one of our experts will be in touch.

Successfull form submission tick

Thanks for your details!

One of our legal specialists will review your details and call you back within 24 hours to discuss this further.

Alternatively to speak to a specialist
for FREE call us now on

Successfull form submission tick

Thanks for your feedback!

We take all of our feedback seriously so we can learn what we're doing right, wrong and how we can improve.

If you would like to speak to us regarding your feedback please email us at

Family awarded compensation after care service failure

A family from Surrey has won a claim against Surrey County Council and a local NHS trust after both bodies were deemed to have failed in their duty of care.

What happened?

A mother from Surrey, known only as Mrs D, complained about the level of care that her son received from the city council and from the Surrey and Borders Partnership NHS Trust between 2007 and 2011.

Her child, diagnosed with Asperger’s syndrome and obsessive compulsive disorder, left school in 2007. His mother struggled to cope with his ‘controlling and abusive’ behaviour.

Mrs D claimed that, during the following four years, her son did not receive an appropriate level of care and treatment, while the services which were provided were inadequate.

She also claimed that the lack of adequate care also resulted in the deterioration of her own mental and physical health, and she was unable to work due to a stress-related illness.

An investigation led by a local government ombudsman found that the NHS trust had committed a ‘service failure’, and found that there was ‘maladministration’ on behalf of Surrey County Council.

What was the outcome?

At a county council cabinet meeting, councillors admitted that the report made uncomfortable reading. The NHS trust was ordered to pay the Mother and Son £500 each, and Surrey County Council was ordered to pay them £2,500 each.

Dr. Jane Martin, of the local government ombudsman, said:

“Better communication with Mrs D [the mother] and better coordination
of services with a single point of contact would have lessened
the difficulty for Mrs D in pursuing services for her
son and reduced anxiety and distress.”

If you have been affected by medical negligence, and you would like expert advice, contact the Hampson Hughes Solicitors Medical Negligence Team today on 0151 242 1025 or email

Source: Surrey Mirror

Free Advice

We offer a free legal consultation
to every potential client

No Win No Fee

Many of our claims are offered on
No Win No Fee payment terms

Use our App

Our Free App allows you to
manage your compensation claim

Landscape TrustPilot Widget Mobile Landscape TrustPilot Widget


of our clients were
completely satisfied


of our clients would
use us again


of our clients would
recommend our services


in compensation
recovered for our clients

Screenshot of the Claim Test used to check if you have a claim

Find out how much you can claim with our compensation calculator

It's really quick and easy, find out in 30 seconds.

See what you're owed!
Call us FREE on

or request a call back