Mistreatment in Care-Homes

The BBC has carried out an undercover investigation into the mistreatment of elderly residents in care-homes in England.

Care-home shortcomings

Filming took place at two separate care homes in the south of England. One of the care-homes was Old Deanery – a care-home in Essex with space for 93 full time residents.

Whistle-blowers first raised questions over standards at Old Deanery in 2012. A subsequent enquiry, led by Essex County Council and the Care Quality Commission (CQC), highlighted “woefully inadequate” staffing levels, with residents waiting for prolonged periods for assistance.

Admissions to Old Deanery were frozen for three months while improvements were carried out. After this time, an undercover reporter took a job at the care-home. The reporter secretly filmed as residents’ cries for help went unanswered, and as call bells were unplugged by staff.

The home was again inspected by the CQC, and was again given the green-light.

The BBC also investigated Oban House, South London. Here, the BBC filmed Yvonne Grant, 92, as she called for a nurse 321 times and asked to use the lavatory 45 times – all in a timeframe of just over an hour.

How the Hampson Hughes team can help you

If you have experienced neglect or mistreatment in a care-home, or if you have a loved one who has been mistreated, Hampson Hughes Solicitors is here to provide you with the support and guidance that you deserve.

Remember, your positive actions can help to prevent future neglect in care-homes.
For further information, contact Hampson Hughes Solicitors today on 0800 888 6888 or email

Source: The Times, Wednesday, April 30th, 2014