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Reasonable Adjustment Policy for clients

In light of the Law Society, Simon Day’s article discussing autism and how to communicate with people at work, we feel it is important to highlight our Reasonable Adjustment Policy for clients (and employees) at Hampson Hughes.

Reasonable Adjustment Policy

Hampson Hughes Solicitors is committed to providing a high standard of service, and dealing with everyone in a way that is fair and free from discrimination from the start. At Hampson Hughes, we will always try to communicate effectively and appropriately to all our clients. We recognise we must take reasonable steps in the way that we work and communicate with those with disabilities to ensure they are not disadvantaged.

With the Equality Act 2010, we provide a reasonable adjustment to those who have a physical or mental impairment which has a substantial and long-term adverse effect on that person’s ability to carry out normal day to day activities.

Requesting Reasonable Adjustments

Our team will not make assumptions about whether you require any adjustments but we will discuss the requirements and seek to reach an agreement on what may be reasonable in the circumstances. This will involve:

  • Asking people directly in the first communication if they have a disability and might need any adjustments.
  • Including a note on our published documents indicating that we can provide the document in an alternative format on request.
  • Publishing our Reasonable Adjustment Policy on our website.
  • Including a clear note on a relevant record.
Examples of Reasonable Adjustments

All our employees are equipped with appropriate training and access to information to best assist a client with additional needs. This may include:

  • Using plain English appropriate to the person we are dealing with and avoiding jargon.
  • Providing documents or correspondence in a larger font size.
  • Providing documents on coloured paper or with a specific colour contrast.
  • Allowing a person who has a learning disability or mental health problems more time than would usually be allowed to provide further information.
  • Using email or the telephone in preference to hard copy letters where appropriate.
  • Communicating via post and/or email.
  • Communicating with clients through their representative.
  • Speaking clearly to the people who we deal with an offering additional time to cover the issues they need to discuss.
  • Translating documents or correspondence in a different language.
  • Providing information in a MP3 format.
  • Helping someone who has mental health problems to understand and manage the action taken by arranging a single point on contact.

We may be required to take other forms of actions not outlined above, but we will always try with our best intentions to deliver reasonable adjustments with a minimum of delay.

Read the full Reasonable Adjustments policy:

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