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£10,210 Recovered for Family’s Christmas Holiday to Egypt

Our travel law team were recently instructed by a family of three who became severely ill on their Christmas holiday to Egypt.

Family Holiday

Our clients booked a week’s stay at the Le Royal Holiday Resort in Sharm El Sheikh through tour operators Thomas Cook, as an all-inclusive package from 25th December 2014 to 1st January 2015.

On their first evening at the hotel, our clients ate at the hotel restaurant. The family – consisting of a mother, father and son – claim that they all ate what they believed to be a dish containing meat. However, due to the thick sauce covering the food, they could not be certain what type of meat.


The following day, the mother became ill with stomach cramps, vomiting and diarrhoea. Later that same day their son became ill, with the father also showing symptoms of sickness further on in the evening.

Our clients’ symptoms included stomach cramps, high temperature and severe diarrhoea. Our clients claim that they were constantly rushing to the toilet. As the holiday progressed, all three family members symptoms worsened to include severe diarrhoea and vomiting, nausea and fatigue.

Our clients spent a large proportion of the remainder of the holiday in their hotel room. When they did venture out, all three family member’s needed to stay close to a toilet.

Poor Hygiene Standards

A number of disturbing occurrences within the hotel restaurant was noted by our clients during their stay at the Le Royal Holiday Resort. Food was apparently left out and uncovered for prolonged periods of time, with food exposed to the flies and insects around the eating areas.

According to our clients, restaurant staff did not wear gloves when handing food and food appeared reheated. Although our clients were warned about drinking the local tap water, bar staff would put ice in drinks without reassuring guests this was not from the tap. Furthermore, the drinks themselves appeared to be watered down.

Prior to experiencing their symptoms, our clients had not eaten or drank anywhere else other than at the various restaurants within the hotel complex. The family of three reported their illness to hotel management and sought medication from a local pharmacy.

Thomas Cook admitted liability and our expert travel law team secured a total of in compensation for our clients.

Head of Travel Law here at Hampson Hughes, Shiamli Mehta-Cronie, said of the successful outcome:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Call 0800 888 6 888 or email

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