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£7,500 Holiday Illness Compensation Secured

Our Travel Law team were recently instructed by a mother and son after they became ill with food poisoning on a family holiday to Mexico.

Our client, along with her husband and son, booked a fifteen night stay at the Bahia Principe Akumal in Riviera Maya, Mexico, in August last year. The holiday was booked as an all-inclusive package through tour operator TUI.

Three days into the holiday our client began to feel unwell. She suffered with stomach cramps and severe diarrhoea that lasted a total of twenty one days.

Around a week into their family holiday, the son started to suffer with similar symptoms, these lasted a total of seventeen days.

Our clients’ symptoms were reported to a hotel representative, medical attention and medication were also sought from the onsite medical centre at the Bahia Principe Akumal. Upon their return to the UK, both mother and son sought advice from their GP and were prescribed antibiotics for their illness.

The claimants aver that their illness occurred as a result of eating the food at the restaurant within the hotel.

Our clients noted that buffet style food served was under-cooked on more than one occasion. They also claim that food was not served at the correct temperature, often appeared to have been reheated and was left out for long periods of time.

Our client also believes that when she requested bottled water, she was given tap water as it was not served in a bottle and that ice served in drinks was made from tap water.

Our expert Travel Law team secured a total of £7,500 compensation for both clients.

Our head of Travel Law, Shiamli Mehta-Cronie said:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email

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