Successfull form submission tick

Thanks for your details!

One of our legal specialists will review your details and call you back within 24 hours to discuss this further.

Alternatively to speak to a specialist
for FREE call us now on 0800 888 6888

Successfull form submission tick

Thanks for your feedback!

We take all of our feedback seriously so we can learn what we're doing right, wrong and how we can improve.

If you would like to speak to us regarding your feedback please email us at

Family’s Holiday to Tunisia Ruined

The travel law team here at Hampson Hughes Solicitors were recently instructed by a client after her family holiday was ruined by holiday illness.

Sahara Beach Hotel

Miss Hunter booked a fourteen night stay at the Sahara Beach Resort Hotel, in Skanes, Tunisia along with five others, including her partner and children. The trip was booked as an all-inclusive package holiday, through tour operator Thomas Cook.

Around three days into her stay at the Sahara Beach Resort, Miss Hunter began to feel unwell. She suffered with holiday illness symptoms including severe diarrhoea, headaches and stomach cramps. Our client avers that her illness, which lasted a total of six days, occurred as a result of eating the food at the restaurant within the hotel.

Poor food & hygiene standards

According to Miss Hunter food appeared under-cooked, reheated and was left uncovered for long periods of time. Miss Hunter also claims that the buffet style salad available appeared to have been washed with tap water.

Our client was disappointed with the overall quality of the food, and noted that a large number of birds and insects could be seen around the eating areas of the hotel.

Miss Hunter expressed her concerns regarding the food & hygiene standards within the hotel to a representative. However, according to our client they did not seem too concerned and after attempting to sell Miss Hunter an excursion, told her to speak with hotel management.

Loss of enjoyment

Due to her holiday illness, Miss Hunter was unable to enjoy her two week stay in Tunisia with her family and even had to cancel her place on a pre-booked safari excursion.

Thomas Cook admitted liability in this case.

Our expert Travel Law team secured a total of £1,700 holiday illness compensation for Miss Hunter.

Shiamli Mehta-Cronie, who heads up our holiday illness department, said with regards to the outcome:

“Holiday sickness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“Legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday illness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation, so call 0800 888 6 888 or email

Why use Hampson Hughes

At Hampson Hughes Solicitors we believe that if you have been injured in an accident that wasn’t your fault you deserve access to legal support. Our objective is to ensure we recover the maximum amount of personal injury compensation you deserve. We can help secure access to expert rehabilitation services to ensure that you have the quickest recovery possible. We can ensure you are compensated for any losses you may have suffered, from out of pocket expenses to loss of enjoyment and loss of earnings as a result of your personal injury.

Free Advice

We offer a free legal consultation
to every potential client

No Win No Fee

Many of our claims are offered on
No Win No Fee payment terms

Use our App

Our Free App allows you to
manage your compensation claim

Claim Process

Each case will have its own individual elements to consider, but the general process for pursuing a compensation claim with Hampson Hughes involves the following steps.

Our 6 steps
to justice


Initial Enquiry

Once you get in touch, we can offer you a free consultation with the relevant specialist solicitor for your case.


Case Acceptance

Should we advise your claim is worth pursuing, and you choose our services, we will begin claim preparation.


Medical Records

We will help you to access and obtain all of the required medical evidence in support of your compensation claim.



Once we have submitted the claim to the defendant, we can begin negotiations on reaching a settlement.


Court Proceedings

Should no settlement be reached, your claim will proceed to court with a view to obtaining a favourable settlement.



Should your claim be successful and compensation be awarded, you should receive it within 14-28 days.

Start Your
Claim Now!

Get In Touch

Hampson Hughes Stats

We’ve established a great track record in our industry having helped many clients with their personal injury or medical negligence claims. Here are some of the key numbers that tell our story so far.


of our clients were
completely satisfied


of our clients would
use us again


of our clients would
recommend our services


in compensation
won for our clients

Screenshot of the Claim Test used to check if you have a claim

Find out how much you can claim with our compensation calculator

It's really quick and easy, find out in 30 seconds.

See what you're owed!
Call us FREE on
0800 888 6888
or request a call back
contact us