Holidaymaker Contracts Food Poisoning in Turkey

Our travel law team were recently instructed by a client who contracted infective gastroenteritis whilst on holiday in Turkey.

Robert Collins booked a week long stay at the Club Jullian Hotel in Marmaris, Turkey in October last year. The holiday was booked as an all-inclusive package deal with tour operators Thomas Cook.

Symptoms related to food poisoning

Unfortunately, just two days into his holiday, Mr Collins began to feel unwell. He suffered from vomiting, severe diarrhoea, nausea, stomach cramps and a temperature for the remainder of his holiday. Due to his symptoms, Mr Collins needed to be close to a toilet at all times and so for five days of his holiday, he stayed in and around his room and the hotel itself. Medication was purchased at a local pharmacy to help relieve his symptoms.

Poor hygiene at hotel

According to our client, the hygiene standards at the hotel were very poor, particularly in relation to the food.

Mr Collins claims that food was under-cooked in the hotel restaurant and was not served at the right temperature. Food appeared reheated and was left out for long periods of time and was therefor exposed to the large number of flies seen in and around eating areas.

Our client’s symptoms did not improve upon his return to the UK and he took two weeks sick leave from his place of employment. Mr Collins also sought medical attention from his GP in the UK, after developing a sore throat as a direct result of repeated vomiting.

Our expert Travel Law team managed to secure £2,800 compensation for Mr Collins.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Call 0800 888 6 888 or email

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