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Holidaymaker Receives Compensation for Illness Abroad

Our Travel Law team were recently instructed by a client after their Spanish holiday was ruined by illness abroad, brought on by poor food & hygiene standards at their hotel.

All-inclusive holiday

Our client, Nicole, booked a 10 day all-inclusive getaway to the 4* Marina Torrenova Hotel, in the Spanish town of Palma Nova.

Illness abroad

However just a few days into her holiday, Nicole began to feel unwell. Our client suffered with nausea and fatigue, as well as having severe diarrhoea and a sore throat.

Poor food & hygiene standards

Nicole claims that the standards of hygiene within the hotel and its restaurant were very poor. Our client reports witnessing hotel staff, who did not wear gloves when handling food, adding hot food to trays of cold food. According to Nicole, the drinks served at the hotel bar appeared watered down to taste and she believes that the ice cubes put into all drinks were made from local tap water.

Nicole also claims that there was a strong smell of sewage in and around the hotel and that her room was not cleaned regularly, as was expected.

Successful outcome

Our expert Travel Law team secured a total of £1,900 in compensation for our client on this occasion.

Illness abroad claims – expert advice

If you believe that your illness abroad is linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with illness abroad, we may be able to help. Call 0800 888 6 888 or email for your FREE consultation.

Why use Hampson Hughes

At Hampson Hughes Solicitors we believe that if you have been injured in an accident that wasn’t your fault you deserve access to legal support. Our objective is to ensure we recover the maximum amount of personal injury compensation you deserve. We can help secure access to expert rehabilitation services to ensure that you have the quickest recovery possible. We can ensure you are compensated for any losses you may have suffered, from out of pocket expenses to loss of enjoyment and loss of earnings as a result of your personal injury.

Free Advice

We offer a free legal consultation
to every potential client

No Win No Fee

Many of our claims are offered on
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Claim Process

Each case will have its own individual elements to consider, but the general process for pursuing a compensation claim with Hampson Hughes involves the following steps.

Our 6 steps
to justice


Initial Enquiry

Once you get in touch, we can offer you a free consultation with the relevant specialist solicitor for your case.


Case Acceptance

Should we advise your claim is worth pursuing, and you choose our services, we will begin claim preparation.


Medical Records

We will help you to access and obtain all of the required medical evidence in support of your compensation claim.



Once we have submitted the claim to the defendant, we can begin negotiations on reaching a settlement.


Court Proceedings

Should no settlement be reached, your claim will proceed to court with a view to obtaining a favourable settlement.



Should your claim be successful and compensation be awarded, you should receive it within 14-28 days.

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Hampson Hughes Stats

We’ve established a great track record in our industry having helped many clients with their personal injury or medical negligence claims. Here are some of the key numbers that tell our story so far.


of our clients were
completely satisfied


of our clients would
use us again


of our clients would
recommend our services


in compensation
won for our clients

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