Our team of dedicated Travel Law solicitors were recently instructed by a holidaymaker who suffered such severe food poisoning whilst in Egypt that she had to be hospitalised upon her return home.
Lisa Cooper booked a week long stay at the 4* Coral Sea Water World Resort in Sharm El Sheikh, Egypt, for the end of September/beginning of October last year. The holiday was booked as an all-inclusive package deal with tour operators TUI UK.
‘Food served partially cooked’
Unfortunately for Mrs Cooper, the cleanliness of the hotel restaurant was not to an acceptable standard. The buffet style food service available was often tepid in temperature and dishes were left uncovered for extended periods of time. According to Mrs Cooper, meat and fish products were served partially cooked and appeared to have been reheated and she saw hot food food being added to trays containing cooler food of the same type. Our client suspects that with the latter in mind, certain foods were recycled for use in other meals.
Mrs Cooper also noted that kitchen and restaurant staff were not wearing gloves when handling food products, nor did staff monitor the temperature of the buffet food before it was served to guests.
Furthermore, our client reports that a high volume of flies and insects could be seen around the eating areas and the uncovered food.
Holiday illness – food poisoning
Only a few days into her stay at the Coral Sea Water World hotel, Mrs Cooper began to suffer with various symptoms related to food poisoning. Our client complained of severe diarrhoea – which often contained blood; abdominal cramps; nausea and a high temperature.
Mrs Cooper did not seek medical attention whilst in Egypt as due to the seriousness of her symptoms, she was confined to her hotel room for the latter part of the holiday. Upon Mrs Cooper’s return to the UK however, she sought advice from her GP. Our client was immediately admitted to hospital where she was administered fluids in the form of an IV drip.
While Mrs Cooper’s more serious symptoms subsided after around 5 days, the minor symptoms she suffered lasted for a total of 60 days. As a result, our client was required to take 2 months sick leave from her place of employment.
Our Travel Law team secured a total of £3,800 in holiday illness compensation for Mrs Cooper.
Commenting on her overall experience and the service provided by Hampson Hughes, Mrs Cooper said:
“Stress free from start to finish!
“Fantastic service, stress free and very organised. Would recommend Hamspon Hughes to anyone and I was kept up to date the whole way through.”
Holiday Illness Claims – Expert Advice
If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:
•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)
For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.
To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email [email protected].