Our expert Travel Law team recently secured compensation for five clients after their family holiday to Turkey was ruined by poor food and hygiene standards at their chosen hotel.
The family of eight booked a ten day stay at the Sunrise Park Resort and Spa, in Antalya, Turkey with tour operators Thomas Cook.
Unfortunately, just a few days into their stay five family members began to suffer symptoms relating to food poisoning. All five were struck down with severe stomach cramps, diarrhoea (with gas), vomiting and fatigue.
According to our clients, the food and hygiene standards at the hotel were very poor, particularly in the hotel restaurants.
They claim that food was not served at the right temperature, appeared reheated and was left out uncovered for long periods of time. There also did not appear to be any suitable form of refrigeration and staff did not wear gloves when handling food.
Our clients also claim that the restaurant itself, along with the crockery and cutlery available to hotel guests, was ‘filthy’. The claimants also reported sighting cats roaming freely around the resort.
Due to the nature of their symptoms, our clients’ family holiday was completely ruined, not just for themselves, but for the three family members who did not become unwell.
On this occasion, we managed to secure a total of £11,450 in compensation for our clients.
Our clients were extremely happy with the successful outcome and said of the claims process with Hampson Hughes:
“We are very happy with the service we have received and would definitely recommend Hampson Hughes Solicitors to a friend!”
Holiday Illness Claims – Expert Advice
If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:
•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)
For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.
To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email firstname.lastname@example.org.