Our team of dedicated Holiday Illness solicitors were recently instructed by a client who fell victim to the increasingly common cost cutting practices of tour operators whist holidaying in the Dominican Republic.
Our client booked a two week stay at the 5* Grand Palladium Palace Resort Spa & Casino in the resort of Punta Cana, with tour operators Thomson.
Unfortunately, not long into her stay at the 5* resort, our client began to suffer symptoms associated with bacterial gastroenteritis or food poisoning. She complained of suffering stomach cramps, diarrhoea and vomiting, which lasted for a total of four weeks.
Poor food & hygiene standards
As the luxury holiday was booked as an all-inclusive package, the claimant ate at the restaurants within the hotel throughout their stay. However, according to our client, the food and hygiene levels within those restaurants were not of a five star standard.
Our client reports buffet style food left tepid in temperature, not monitored by staff and food that was left uncovered for extended periods of time.They claim that meat and fish served to guests appeared partially cooked and on one occasion they were served visibly raw chicken.
Our client adds that no protective gloves or hats were worn by catering staff and that they often witnessed hot food being added to trays of cold food. Furthermore, the claimant reports that drinks appeared to be watered down and that they believe the ice cubes served in drinks were made using local tap water.
Our expert Travel Law team secured a total of £3,200 compensation for our client on this occasion.
Head of Holiday Illness & Injury here at Hampson Hughes, Shiamli Mehta-Cronie, said:
“Holiday illness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.
“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.
“However, legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.
“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”
Holiday Illness Claims – Expert Advice
If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:
•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)
For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.
To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday illness we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email email@example.com.