Tag: holiday illness mexico

£1,900 Compensation Secured for Holiday Illness

The travel law team here at Hampson Hughes Solicitors were recently instructed by a client whose dream getaway to Mexico was plagued by holiday illness.

Our client booked a week long stay at the 3* Riu Yucatan hotel in the Playa del Carmen resort of Mexico in January 2016. The holiday was booked as an all-inclusive package deal with tour operators TUI.

Poor food & hygiene standards

Upon the Claimant’s immediate arrival at the hotel there was strong smell of sewage, both in the hotel itself and the surrounding areas.

They also report that throughout their stay at the Riu Yucatan hotel, they noticed a number of issues relating to poor food and hygiene practices, particularly with regards to the buffet style food service available. Our client reports:

• Food was left uncovered for extended periods of time
• Food appeared reheated and was served at incorrect temperatures
• Staff members handling food did not appear to wear gloves when doing so

According to the claimant most dishes served in the restaurant were covered in a thick sauce and so it was difficult to know if they contained meat, and, if so, if the meat was cooked correctly. At one evening meal our client was about to tuck into a dish when they realised that it contained raw meat.

Holiday illness

On the final day of their holiday, our client began to suffer from symptoms related to food poisoning. Their symptoms included abdominal cramps, nausea, vomiting and fatigue, as well as diarrhoea containing blood.

The claimant self medicated while abroad with Imodium and pain killers purchased from a local pharmacy. Upon their return to the UK, our client reports having to visit his GP on more than one occasion due to their holiday illness. They also claim that a year on from their trip to Mexico, their health has not returned to how it was prior to the holiday.

Successful outcome

Liability was admitted by TUI and an out of court settlement was agreed on.

Our expert Travel Law solicitors managed to secure a total of £1,900 in holiday illness compensation for the Claimant on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

• Note all important dates
• Report any hygiene issues to your holiday rep
• Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

Call our expert team of travel law solicitors today for FREE legal advice. Whatever your experience with holiday sickness, we may be able to help. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,000 in Damages Secured for Illness Abroad

Our expert Holiday Illness team recently took instruction for a client after their luxury Christmas holiday to Mexico was ruined by food poisoning.

The Claimant booked a two week holiday at the Riu Palace Peninsula Hotel in Mexico back in December 2013. The holiday was booked as an all-inclusive package deal with popular tour operator TUI.

Smell of sewage around hotel

According to our client, upon arrival at the hotel it was apparent that hygiene standards at the hotel were not to an acceptable standard.

Our client reports a strong smell of sewage around the hotel grounds and claims that the bathroom in their hotel room was dirty and in a poor state of repair. The Claimant added that water from the taps was green in colour and had a sewage type smell coming from them.

Poor food hygiene in hotel restaurant

The Claimant similarly reports that food hygiene standards and practices at the hotel restaurant were also very poor. According to our client, hot food was often added to trays of cooler food of the same type and certain dishes appeared to be reheated. They added that restaurant staff did not appear to monitor the temperature of the food at any time.

The Claimant reports that restaurant staff did not wear gloves when handling food. Food was also left uncovered for prolonged periods of time, exposed to the wild birds seen around the eating areas. Furthermore, the drinks served appeared to be watered down and contained ice which was believed to have been made with local tap water.

Christmas ruined

Unfortunately on Christmas Day, around a week into the holiday, our client began to feel unwell. They suffered with various symptoms associated with food poisoning, including:

• Diarrhoea
• Abdominal cramps
• Fatigue
• Nausea

Prior to experiencing their symptoms, our client had not eaten or drank anywhere else other than at the various restaurants within the hotel complex. With this in mind, along with the extremely poor food and hygiene standards at the Rui Palace Peninsula, our client avers their symptoms were a result of eating the food at the hotel.

The Claimant reports that TUI’s holiday representative at the Rui Palace Peninsula was only available in the mornings. As a result, they self-medicated with Imodium and other medication purchased from a local pharmacy.

Outcome

Liability was admitted by TUI and an out of court settlement was agreed on.

On this occasion, Hampson Hughes Solicitors’ Travel Law team secured a total of £2,000 in Holiday Illness Compensation for our client.

Commenting on their experience with Hampson Hughes, the Claimant added:

“Hampson Hughes solicitors were helpful & friendly throughout my claim process. They kept me fully informed at each stage. Thank you!”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

• Note all important dates
• Report any hygiene issues to your holiday rep
• Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

Call our expert team of travel law solicitors today for FREE legal advice. Whatever your experience with holiday sickness, we may be able to help. Call 0800 888 6 888 or email info@hampsonhughes.com.

Compensation Secured for Food Poisoning Abroad

Image of empty beach in Dominican Republic

Our team of expert Travel Law solicitors were recently instructed by a client after their luxury holiday to the Dominican Republic was ruined by holiday illness.

Jula Shinks booked a two week stay at the 5* ClubHotel Riu Merengue, in the Dominican Republic in January 2016. The holiday was booked as an all-inclusive package deal through tour operator TUI UK.

Holiday illness symptoms

Unfortunately, just a few days into her luxury holiday Ms Jinks began to feel unwell. Our client suffered with various symptoms relating to food poisoning, including:

• Severe Diarrhoea
• Abdominal cramps
• Vomiting
• Nausea
• Fatigue
• Raised Temperature

Poor food hygiene levels

As the holiday was all-inclusive, all meals and drinks throughout Ms Jinks’ holiday at the ClubHotel Riu Merengue were paid upon booking and provided by the hotel.

However, according to our Ms Jinks, the hygiene at the hotel was very poor, particularly in relation to the food. Our client reports:

• A buffet style food service that was often luke-warm in temperature
• Members of the catering team were not seen to be monitoring the temperature of the food
• Staff members were not wearing gloves when serving the food
• Food was left uncovered
• A high volume of flies and insects could be seen around the eating area
• The food was of poor quality
• The meat and fish products were served partially cooked
• The food appeared to be reheated
• Hot food was often added to trays of cooler food of the same type
• The crockery provided was dirty
• Drinks tasted as though they had been watered down
• It was suspected that ice served in drinks was made with local tap water

With the above factors in mind, Ms Jinks avers that her symptoms were directly caused by the poor levels of food hygiene standards at the 5* ClubHotel Riu Merengue.

Our team of dedicated solicitors secured a total of £2,150 in holiday illness compensation.

Ms Jinks commented following the outcome:

“Very efficient and approachable company. I was kept updated all throughout my claim.”

Shiamli Mehta-Cronie, Head of Travel Law here at Hampson Hughes added:

“These cases signify another triumph in the battle against the cost cutting exercises of tour operators. It is simply not acceptable to allow them to continue to take money from hard working holidaymakers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday illness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,200 Awarded for Holiday Illness in Gran Canaria

Image of Las Palmas, Gran Canaria

Our team of Holiday Illness specialists recently secured compensation for a client who suffered severe gastric illness in Gran Canaria, Spain, due to the poor food hygiene standards at their hotel.

Our client booked a nine day stay at the 4* Hotel Riu Palace in the Maspalomas resort of Gran Canaria. The holiday was booked as an all-inclusive package holiday with tour operator Thomas Cook.

Holiday illness symptoms

As the holiday was an all-inclusive package deal, all food and drink throughout our client’s stay was provided by, and consumed within, the hotel. However, just a few days into their holiday, the Claimant began to feel unwell. They experienced various symptoms, including:

• Diarrhoea
• Abdominal cramps
• Vomiting
• Nausea
• Fatigue
• Raised Temperature

Hotel restaurant – poor food hygiene

Our client’s symptoms developed after they had eaten the food provided by the hotel. As a result, the Claimant avers that their symptoms were brought on by the poor food hygiene standards within the restaurant of the Hotel Riu Palace.

On the occasions that our client ate at the restaurant, they witnessed numerous breaches of hygiene and safety. According to the claimant:

• A buffet style food service that was often tepid in temperature and was left uncovered
• High volume of wild birds, insects and wasps around the eating areas
• The food was of poor quality
• The meat and fish products were served partially cooked and the food appeared to be reheated
• At no point did our client witness members of the catering team monitoring the food temperature
• Hot food was added to trays of cooler food of the same type
• Crockery was dirty and staff members were not wearing gloves when serving/handling the food
• Drinks were watered down and it was suspected that ice was made out of local tap water

Loss of enjoyment

As a direct result of their symptoms, our client was unable to thoroughly enjoy their stay at the Riu Palace. Day to day activities such as sight seeing and swimming were restricted, as due to the nature of our client’s symptoms, they required to be in close proximity to a toilet at all times. Furthermore, our client was unable to properly take advantage of, and enjoy, the all-experience package that they had paid for.

Unfortunately, there was no doctor on hand at the hotel and as a result, our client was required to self-medicate.

The claimant’s symptoms lasted a total of fourteen days, and due to the severity of their illness, our client was required to delay his return to the UK by an extra two days.

Almost a year after the holiday, the claimant still suffers with occasion stomach cramps.

Our Travel Law Solicitors managed to secure a total of £2,200 in holiday illness compensation on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£4,000 in Compensation Awarded to Mother & Son

Image of a beach in Bulgaria

Our dedicated travel law solicitors were recently instructed by a mother, on behalf of herself and her young son, after they were both struck with holiday illness during their Bulgarian getaway.

Two week family holiday ruined

Our client booked an all-inclusive package holiday to Bulgaria, through tour operators Thomas Cook, at the end of June 2015.

However their two week family holiday to the 3* Laguna Park Hotel did not go as planned, due to the mother of the group – and her son – contracting a severe bout of gastric illness. Both report suffering with severe diarrhoea, abdominal cramps, nausea and vomiting. They also complained of a raised temperature and fatigue.

As a result of their symptoms, which lasted a fortnight, our clients were unable to enjoy their time in Bulgaria. Day to day activities such as sight seeing, excursions and swimming were also restricted throughout the family’s stay at the Laguna Park Hotel.

Poor hygiene standards in hotel

Due to the board type of our client’s holiday (all-inclusive) all food and drink throughout their stay was provided by and consumed within the hotel. Unfortunately according to our client, the standards of food hygiene within the hotel restaurant were not to an acceptable standard. Our client reports:

Buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time.
• Food appeared to be reheated and partially cooked
• Certain food were being recycled for use in other meals
• Hot food was being added to trays containing cooler food of the same type
• Drinks served tasted as if they were watered down
• Certain foods were being recycled for use in other meals
• Ice in drinks which was believed to be made from local tap water

Separately, the standards of general cleanliness throughout the hotel and its grounds were also poor. According to the Claimant:

There was a smell of sewage around the hotel grounds
• It appeared as though raw sewage was being sprayed on hotel greenery
• The pool water and pool edges were dirty
• Our client did not witness the pool being tested for chlorine or Ph levels

The Claimant avers that both her and her son’s symptoms were directly caused by eating at the hotel restaurant, she adds that it was often ‘dirty’ and that a high volume of flies, birds and insects could be seen around the eating areas.

Our Travel Law solicitors managed to secure a total of £2,00 EACH for our clients on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£4,650 Secured after Bulgarian Holiday is Ruined

Image of popular Bulgarian beach

Our Travel Law team were recently instructed by two clients who contracted holiday illness while on holiday in Bulgaria.

Poor food & hygiene standards

Our clients booked a two week stay at the all inclusive 4* Hotel Bellevue in September last year. As the holiday was booked as an all-inclusive package, the claimants ate at the hotel restaurant throughout their stay.

Unfortunately, food and hygiene standards within the restaurant were not of a four star standard – especially with regards to the buffet style that was served to guests. Our clients report:

• Food was often tepid in temperature and was left uncovered
• The food was of poor quality
• Meat and fish products were served partially cooked
• Food appeared to have been reheated
• Members of the catering team did not monitor the temperature of the food served
• Hot food was often added to cooler food of the same type

Vomiting & diarrhoea

After eating at the hotel restaurant on a number of occasions, the claimants began to develop symptoms associated with food poisoning. The pair suffered with diarrhoea and vomiting, as well as abdominal cramps, nausea, fatigue and a raised temperature.

As a result of their illness, our clients’ overall holiday experience was ruined and even basic activities such as swimming were restricted. Towards the latter part of their stay at the Bellevue, our clients could not venture too far from their hotel room due to the severity of their symptoms.

Our expert Travel Law team managed to secure a total of £2,350 in compensation for each client on this occasion.

Commenting on the service they received from Hampson Hughes Solicitors’ Travel Law team, our clients said:

“Great company, very happy!”

“Very professional and reliable service. Very happy with the service and I would use Hampson Hughes Solicitors again!”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Dream Holiday to Mexico Plagued by Holiday Illness

Image of sea in front of Riu Cancun hotel

Our expanding travel law team here at Hampson Hughes Solicitors were recently instructed by a young couple whose dream holiday to Mexico was plagued by holiday illness.

Dream holiday ruined

Miss England and her partner, Mr Gardener, booked a two week stay at the Riu Cancun hotel in Cancun, Mexico for July 2015. The couple had booked the dream holiday almost a year in advance with tour operators TUI.

Miss England said:

‘We couldn’t wait for the holiday to Mexico; it was something that we both really looked forward to.’

Poor Hygiene Standards

However, not long after arriving at the hotel, the pair noticed numerous instances of poor hygiene standards.

Poor levels of food hygiene

According to Miss England, the level of hygiene within the hotel restaurant was particularly poor. Food was reportedly undercooked, appeared reheated and was often served at the incorrect temperature. Furthermore, the couple witnessed food left out and uncovered for prolonged periods of time. Miss England said they found this particularly alarming, due to the high number of birds in and around eating areas.

According to our clients, the restaurant itself also appeared unclean and the food that was available was of a poor standard.

‘It was awful’

A few days into the holiday, both Miss England and Mr Gardener became very unwell. The pair suffered various symptoms, including stomach cramps, diarrhoea, severe diarrhoea, nausea, vomiting, temperature and fatigue. Miss England added:

‘It was awful. The holiday which we had l worked so hard for and looked forward to – for almost a year -was completely ruined. And it wasn’t just us; we overheard other guests at the hotel complaining of sickness too.’

£4,700 in Compensation Secured

After their dream holiday was ruined, Miss England and Mr Gardener came to Hampson Hughes Solicitors to seek advice regarding compensation. We took on their claim, and our expert Travel Law team managed to secure the couple a total of £4,700 in compensation.

‘I was really pleased with the level of service Hampson Hughes Solicitors provided’ – Miss E.England

‘We were updated regularly throughout the process and have been very impressed with how smoothly the claim went.’ – Mr P.Gardener

Advice from Hampson Hughes Solicitors

Shiamli Mehta-Cronie, head of Travel Law here at Hampson Hughes Solicitors, added:

‘We are thrilled to have secured this level of compensation for Miss England and Mr Gardener. It is simply not acceptable for tour operators to cut corners when it comes to hygiene standards.

‘I am currently acting for hundreds of clients, some of which stayed at the Riu Cancun, who have suffered illness whilst abroad due to poor hygiene in their hotels. If you have experienced sickness whilst on an all-inclusive package holiday, we urge you to get in touch with Hampson Hughes.’

If you have been victim to holiday illness when staying at the Riu Cancun hotel in Mexico, and you would like expert advice on this type of case, contact Hampson Hughes Solicitors today on 0800 888 6 888 or email info@hampsonhughes.com

Start your holiday illness claim today

If you believe that your tour operator could have done more to prevent your symptoms of illness or injury, contact us today. Whether you have experienced illness or injury during your flight, whilst staying in your package deal hotel, or during an excursion arranged by a company working in conjunction with your tour operator, we can help. For further information, call 0800 888 6 888 or email info@hampsonhughes.com