Tag: illness abroad Turkey

Holidaymaker Contracts Food Poisoning in Turkey

Image of Marmaris harbor aerial view, Muğla Province, southwest Turkey, Mediterranean.

Our travel law team were recently instructed by a client who contracted infective gastroenteritis whilst on holiday in Turkey.

Robert Collins booked a week long stay at the Club Jullian Hotel in Marmaris, Turkey in October last year. The holiday was booked as an all-inclusive package deal with tour operators Thomas Cook.

Symptoms related to food poisoning

Unfortunately, just two days into his holiday, Mr Collins began to feel unwell. He suffered from vomiting, severe diarrhoea, nausea, stomach cramps and a temperature for the remainder of his holiday. Due to his symptoms, Mr Collins needed to be close to a toilet at all times and so for five days of his holiday, he stayed in and around his room and the hotel itself. Medication was purchased at a local pharmacy to help relieve his symptoms.

Poor hygiene at hotel

According to our client, the hygiene standards at the hotel were very poor, particularly in relation to the food.

Mr Collins claims that food was under-cooked in the hotel restaurant and was not served at the right temperature. Food appeared reheated and was left out for long periods of time and was therefor exposed to the large number of flies seen in and around eating areas.

Our client’s symptoms did not improve upon his return to the UK and he took two weeks sick leave from his place of employment. Mr Collins also sought medical attention from his GP in the UK, after developing a sore throat as a direct result of repeated vomiting.

Our expert Travel Law team managed to secure £2,800 compensation for Mr Collins.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holiday to Turkey Ruined by Food Poisoning

Image of castle surrounded by sea and boats in Bodrum Turkey

Our team of expert Travel Law solicitors recently secured compensation for a client, after her 7 day holiday to Turkey was ruined by food poisoning.

Veronika Piskorova booked to stay at the Crystal Hotel in Bodrum, Turkey, as an all-inclusive package holiday through hotel operators Olympic Holidays in August 2015.

Just three days into her stay at the Crystal Hotel, Miss Piskorova began to feel unwell. She suffered symptoms including stomach cramps, diarrhoea, nausea and vomiting after eating at the hotel restaurant.

Miss Piskorova noted various issues relating to poor food and hygiene standards in the restaurant. Food was left uncovered for long periods of time, as well as appearing under cooked and reheated. Miss Piskorova claims that food was often served at the incorrect temperature and there seemed to be no suitable refrigeration in place, with salads being served warm.

Our client also noted that staff did not wear gloves when handling food and that the restaurant itself was ‘dirty’.

Our Travel Law team successfully secured £1,900 in compensation for our client.

Miss Piskorova expressed her gratitude to the team and said following the successful outcome:

‘I would like to thank you for all your hard work’

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£750 Compensation Secured for Breach of Contract

Image of Jet 2 aeroplane on runway

Our head of travel law, Shiamli Mehta-Cronie recently acted for a family of three in a breach of contract and misrepresentation claim against Jet2.

The visit was our clients’ second to the resort, Sandos Papagayo Beach Resort in Playa Blanca in Lanzarote. Prior to arrival our client contacted the hotel to advise his wife would be 18 weeks pregnant at the time of the holiday and that they would also be travelling with their 4 year old daughter.

Upon arrival on 5 May 2016 our clients were dismayed to find building and maintenance works were being carried out directly above their hotel room. Despite being advised prior to their arrival that the party included a guest who was 18 weeks pregnant and a 4 year old child, the hotel chose to place our clients in a room directly under construction work. The noise continued on a daily basis, commencing from circa 7.30am until 6.00pm.

At no time was the construction and maintenance works in the hotel made known to our clients prior to travel or on their arrival. Our clients were unable to relax and the situation caused undue stress for them, on what was supposed to be an enjoyable and relaxing holiday.

We managed to secure a refund of £750.00 for our clients.

The family of three were very pleased with the outcome and very kindly sent our Travel Law team flowers, chocolates and a thank you card.

shiamli1

“Thank you so much for all your hard work and efforts in securing such a fantastic result for me and my family” – David Owen

Package holiday claims – expert advice

If you have been affected by a situation similar to this, and you would like expert advice, contact Hampson Hughes Solicitors today on 0800 888 6888 or email claims@hampsonhughes.com

More information can also be found via our Package Holiday Claims page.

£10,210 Recovered for Family’s Christmas Holiday to Egypt

Image of pool at Le Royal Holiday Resort Sharm el Sheikh Egypt

Our travel law team were recently instructed by a family of three who became severely ill on their Christmas holiday to Egypt.

Family Holiday

Our clients booked a week’s stay at the Le Royal Holiday Resort in Sharm El Sheikh through tour operators Thomas Cook, as an all-inclusive package from 25th December 2014 to 1st January 2015.

On their first evening at the hotel, our clients ate at the hotel restaurant. The family – consisting of a mother, father and son – claim that they all ate what they believed to be a dish containing meat. However, due to the thick sauce covering the food, they could not be certain what type of meat.

Symptoms

The following day, the mother became ill with stomach cramps, vomiting and diarrhoea. Later that same day their son became ill, with the father also showing symptoms of sickness further on in the evening.

Our clients’ symptoms included stomach cramps, high temperature and severe diarrhoea. Our clients claim that they were constantly rushing to the toilet. As the holiday progressed, all three family members symptoms worsened to include severe diarrhoea and vomiting, nausea and fatigue.

Our clients spent a large proportion of the remainder of the holiday in their hotel room. When they did venture out, all three family member’s needed to stay close to a toilet.

Poor Hygiene Standards

A number of disturbing occurrences within the hotel restaurant was noted by our clients during their stay at the Le Royal Holiday Resort. Food was apparently left out and uncovered for prolonged periods of time, with food exposed to the flies and insects around the eating areas.

According to our clients, restaurant staff did not wear gloves when handing food and food appeared reheated. Although our clients were warned about drinking the local tap water, bar staff would put ice in drinks without reassuring guests this was not from the tap. Furthermore, the drinks themselves appeared to be watered down.

Prior to experiencing their symptoms, our clients had not eaten or drank anywhere else other than at the various restaurants within the hotel complex. The family of three reported their illness to hotel management and sought medication from a local pharmacy.

Thomas Cook admitted liability and our expert travel law team secured a total of in compensation for our clients.

Head of Travel Law here at Hampson Hughes, Shiamli Mehta-Cronie, said of the successful outcome:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Call 0800 888 6 888 or email info@hampsonhughes.com.

£3,300 Secured for Holiday Illness in Cyprus

Image of straw beach huts on beach in Paphos Cyprus

Our travel law team were recently instructed by a couple of clients who suffered from severe holiday illness caused by poor hygiene standards at their choice of hotel.

Our clients booked a fourteen night stay at the Louis Phaethon Beach Club in Paphos, Cyprus in June 2014 and the holiday was booked as an all-inclusive package deal with Thomson.

As soon as they arrived, our clients noticed a strong smell of sewage around the hotel grounds.

When our clients visited the hotel restaurant, they witnessed a number of cats walking around the eating areas. They also saw a high volume of insects including and cockroaches near food that was often left uncovered for long periods of time. Our clients claim that the food often appeared under-cooked and reheated, and that meat was covered in thick sauces, making it difficult to know what they were eating.

Just three days into their holiday, our clients began to feel unwell. They both suffered symptoms including stomach cramps, diarrhoea, vomiting and fatigue. Our clients pertain that their symptoms were a direct result of the poor levels of hygiene at the hotel, especially with regards to the all-inclusive restaurant.

Our expert Travel Law team managed to secure a total of £3,300 compensation for our clients.

Shiamli Mehta-Cronie, head of Travel Law here at Hampson Hughes, said:

“I am pleased we were able to secure a successful outcome in this case. Everyday we are the lawyers of choice for hundreds of holidaymakers who have been unfortunate enough to fall ill whilst on holiday.

“In most cases the problem is down to insufficient food and hygiene standards at hotels which the tour operator is responsible for.”

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Over £11,000 Compensation Secured for Family of Four

Image of boats on shoreline of beach in Tunisia

Our travel law team were recently instructed by a family of four whose holiday to Tunisia was ruined by holiday illness caused by poor hygiene standards at their hotel.

Family holiday

Miss Leander Flaherty booked a two week stay for herself and three family members at the Houda Golf & Beach Club hotel in Tunisia, through tour operator Thomas Cook.

Around three days into their all-inclusive family holiday, all four individuals began to suffer from symptoms related to food poisoning. The family suffered from stomach cramps, diarrhoea, vomiting and high temperatures, as well as fatigue and headaches.

Poor hygiene standards

According to Miss Flahaerty and her family, they noted a strong smell of sewage upon their immediate arrival at the Houda Golf & Beach Club hotel.

The family also claimed that as well as food served in the hotel restaurant being severely under-cooked at times, food wasn’t served at the correct temperature and always appeared reheated and left out for long periods of time.

Our clients stated that the restaurant itself appeared unclean and that the crockery and cutlery available were also dirty. Our clients also noted that staff handling food did not were protective gloves and that food was generally of a poor standard. Drinks also appeared to be watered down.

Chef dismissed during stay

According to the family of four, their experience at the hotel was so awful that they complained to the manager. When they did, management proceeded to actually dismiss the chef working in the restaurant at the time – in full view of our clients.

In total, our expert travel law team managed to secure £11,339 in compensation for the family of four.

Our head of Travel Law, Shiamli Mehta-Cronie said:

“Holiday sickness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.

“However, legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com

£2,300 Compensation Secured for Holiday Illness in Tunisia

Image of sand archives in Tunisia

Our expert Travel Law team recently secured compensation for a client who fell severely ill whilst staying at the Marhaba Club hotel in Sousse, Tunisia.

The seven night stay at the all inclusive resort was booked with tour operators Thomas Cook.

A few days into their holiday, our client began to feel unwell. They suffered symptoms such as stomach cramps, severe diarrhoea, nausea, vomiting, temperature and fatigue.

Our client avers that their illness occurred as a result of the poor standard of food and hygiene within the resort.

They reported numerous hygiene issues within the hotel restaurant such as being served food that was undercooked, appeared reheated and was left out for long periods of time, exposed to the insects that infested the area.

According to our client, the staff handling food in the restaurant did not wear gloves and the restaurant itself appeared dirty.

Our client also stated that their hotel room was not cleaned regularly throughout their stay.

Our expert Travel Law team managed to secure £2,300 in compensation for our client.

Shiamli Mehta-Cronie, head of Travel Law here at Hampson Hughes Solicitors, said:

“I am very pleased we were able to secure a successful outcome in this case.

“Cases like these, while alarming, are unfortunately not uncommon. Poor practices of food and hygiene standards in resorts abroad are on the rise.

“If you believe that you have contracted food poisoning during a package holiday, contact our dedicated Travel Team today. Whatever your circumstances, we may be able to help you to secure maximum personal injury compensation.”

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com

£2,600 Secured for Holiday Illness in Melia Sharm, Egypt

Image of beach and sea next to Melia Sharm hotel Sharm el Sheikh Egypt

Our travel law team were recently instructed by a client whose trip to Egypt was ruined by holiday illness.

Our client booked a 2 week stay at the all inclusive Melia Sharm hotel with tour operators Thomas Cook.

However, not long after arriving at the resort, our client noticed evidence of poor hygiene standards, particularly in the hotel restaurant.

According to our client, food in the restaurant appeared undercooked, reheated and was often left uncovered for prolonged periods of time. Our client also reported drinks that appeared to be watered down.

Our client began to feel unwell and sought medical attention with the hotel doctor. They were prescribed medicine in the form of tablets and injections for their symptoms, which included vomiting, nausea, fatigue, high temperature and stomach cramps, as well as diarrhoea gas.

Our expert Travel Law team secured this client a total of £2,600 in compensation.

Head of Travel Law here at Hampson Hughes, Shiamli Mehta-Cronie said:

“Holiday sickness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.

“However, legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com

Refund Secured for Sexual Assault on Cruise Ship

Our head of travel law, Shiamli Mehta Cronie, recently acted for two female clients who had booked a 7 day cruise around the Mediterranean.

To our client’s horror, behaviour from staff on the cruise including unwanted sexual attention, ruined their holiday.

We were able to secure our clients a full refund and written apology, along with confirmation that a specific perpetrator has now been dismissed.

Our clients have expressed their gratitude to Shiamli and the team here at Hampson Hughes. They said:

“Thank you to Shiamli and her team who have done a wonderful job. The team have acted with compassion and we feel as though a huge weight has been lifted. Our claim was dealt with promptly and efficient, taking only a month to secure a swift conclusion. We would not hesitate in recommending Hampson Hughes!”

If you, or someone you know, has been affected by a similar situation, contact Hampson Hughes Solicitors today on 0800 888 6888 or email claims@hampsonhughes.com.

Holiday to Sonesta Club Hotel Sharm el Sheikh Ruined by Illness

Image of poolside bar at Sonesta Club hotel at night Sharm el Sheikh Egypt

Our travel law team were recently instructed by a client who contracted infective gastroenteritis whilst on holiday in Egypt.

Michael Radcliffe booked a 10 night, all inclusive holiday to visit family and friends staying at the Sonesta Club hotel, Sharm el Sheikh.

At the hotel, Mr Radcliffe noticed evidence of poor food hygiene. Food at the hotel restaurant was reportedly left uncovered for long periods of time, appeared to be reheated and was often served cold.

Mr Radcliffe also reported the smell of sewage around the grounds of the hotel and that eating areas were infested with insects and birds.

During his holiday, Mr Radcliffe became unwell, suffering symptoms such as stomach cramps, severe diarrhoea, nausea, vomiting, high temperature and fatigue. He sought medical attention whilst abroad and purchased medication that was recommended.

However after falling ill, Mr Radcliffe claims that not only was his holiday ruined, but so was that of their family and friends.

Liability was initially disputed, however the tour operator was unable to prove their case and later admitted liability.

Our expert Travel Law team secured this client a total of £2,500 in compensation.

Following this successful outcome, Mr Radcliffe commented:

“Hampson Hughes provided a professional, friendly service with no hassle.”

Shiamli Mehta-Cronie, Head of Travel Law here at Hampson Hughes added:

“I am pleased we were able to secure a successful outcome in this case.

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com