Tag: package holiday

Over £6,000 Secured for Holiday Illness in Egypt

Image of shop and restaurants in Hurghada Bay Egypt

Our Travel Law team were recently instructed by three clients after their luxury holiday to Egypt was ruined by holiday illness.

Family holiday ruined

Katherine, Michael and Thomas booked a week long stay at the Steigenberger Aqua Magic Hotel in Hurghada, Egypt with tour operators Thomas Cook.

However, not long into their holiday, all three began to suffer symptoms associated with food poisoning.

Our clients complained of suffering stomach cramps, diarrhoea, temperature and feelings of fatigue for a total of fourteen days. Katherine, Michael and Thomas all ate at the hotel restaurant as their holiday was booked as an all-inclusive package. They aver that their symptoms were caused by the poor food and hygiene standards at the Steigenberger Aqua Magic Hotel.

‘Dirty’

During their stay, our clients claim that food served in the restaurant was under-cooked, appeared to have been reheated and was left out for long periods of time. All three also witnessed flies and insects around the hotel’s eating areas and claim that cutlery and crockery provided was also dirty.

Overall, our clients claim that the food and the restaurant itself was of a very poor standard.

Our expert Travel Law team managed to secure a total of £6,100 compensation for our clients in this case.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holidaymaker Falls Severely Ill in Cuba

Image of a white sandy beach and blue sea in Cayo Coco Cuba

We were recently instructed by a client who suffered food poisoning whilst on a luxury Cuban holiday.

Tropical Island Holiday

Stephen booked to stay at the all-inclusive 4* Sol Cayo Coco, situated on the tropical island of Cayo Coco, Cuba, for two weeks. The holiday was booked as a package deal through tour operators Thomas Cook.

However, after arriving at the hotel it was immediately obvious to our client that levels of hygiene within the hotel were not at an acceptable standard.

Poor hygiene standards

Stephen claims there was a strong smell of sewage that was noticeable throughout the hotel, faeces was found on the floor and the majority of toilets within the hotel were blocked and overflowing.

Stephen also claims that his room was not cleaned regularly and that towels/linens were not changed during his stay. Furthermore, appliances provided in his hotel room, such as the shower, were not in good working condition.

Hotel restaurant – ‘dirty’

As our client had booked an all-inclusive stay at the Sol Cayo Coco, he ate at the hotel restaurant each night during his holiday. According to Stephen, this was not a pleasant experience. Food served to guests was often left out uncovered for long periods of time, food was under-cooked and at times appeared to have been reheated.

Overall the standard of food available at the hotel was poor, as was the choice of dishes available. Furthermore, our client claims that the restaurant itself appeared ‘dirty’ and was infested with flies and insects. Stephen adds that the cutlery and crockery provided to guests also appeared unclean.

Symptoms

Unfortunately, just a few days into the holiday Stephen began to feel ill. He suffered various debilitating symptoms including vomiting and severe diarrhoea, as well as stomach cramps, nausea, fatigue and a high temperature.

Our client avers that his symptoms, which lasted a total of 20 days, were caused by the poor levels of hygiene at the Sol Cayo Coco.

Our expert Travel Law team managed to secure Stephen total of £2,400 in compensation.

Stephen was very pleased that we were able to secure the compensation he deserved and said following the result:

“Having been treated very badly by my tour operator, I turned to Hampson Hughes for help. The help and support I received from their Travel Law team was fantastic”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£7,500 Holiday Illness Compensation Secured

Image of palm trees on a white sandy beach in Mexico's Riviera Maya with blue sea in background

Our Travel Law team were recently instructed by a mother and son after they became ill with food poisoning on a family holiday to Mexico.

Our client, along with her husband and son, booked a fifteen night stay at the Bahia Principe Akumal in Riviera Maya, Mexico, in August last year. The holiday was booked as an all-inclusive package through tour operator TUI.

Three days into the holiday our client began to feel unwell. She suffered with stomach cramps and severe diarrhoea that lasted a total of twenty one days.

Around a week into their family holiday, the son started to suffer with similar symptoms, these lasted a total of seventeen days.

Our clients’ symptoms were reported to a hotel representative, medical attention and medication were also sought from the onsite medical centre at the Bahia Principe Akumal. Upon their return to the UK, both mother and son sought advice from their GP and were prescribed antibiotics for their illness.

The claimants aver that their illness occurred as a result of eating the food at the restaurant within the hotel.

Our clients noted that buffet style food served was under-cooked on more than one occasion. They also claim that food was not served at the correct temperature, often appeared to have been reheated and was left out for long periods of time.

Our client also believes that when she requested bottled water, she was given tap water as it was not served in a bottle and that ice served in drinks was made from tap water.

Our expert Travel Law team secured a total of £7,500 compensation for both clients.

Our head of Travel Law, Shiamli Mehta-Cronie said:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holiday to Egypt Ruined by Poor Hygiene at Hotel

Image of a boat in the sea and a busy beach in Sharm el Sheikh

Our expert travel law team recently secured compensation for a client who contracted infective gastroenteritis caused by poor hygiene standards at the Red Sea Holiday Village in Egypt.

Our client booked a week long stay at the all-inclusive resort with her husband and daughter through tour operators TUI.

Holiday sickness

However, just three days into their holiday, our client began to feel unwell. The claimant suffered from stomach cramps, headaches, nausea, vomiting and fatigue.

According to our client, upon arriving at the hotel they noticed a very strong smell of sewage. They claim that the pool area was kept unclean and on occasion there was found to be faeces in the pool itself.

Poor food and hygiene standards

Our client also noted the poor food and hygiene standards within the hotel restaurant. Food was under-cooked, was not served at the correct temperature, food always appeared reheated and was left out for long periods of time. The hotel eating areas were also infested with insects.

Successful outcome

Our Travel Law team secured a total of £2,400 holiday sickness compensation for this client.

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Family’s Holiday to Tunisia Ruined

Ariel image of Sahara Beach hotel Tunisia

The travel law team here at Hampson Hughes Solicitors were recently instructed by a client after her family holiday was ruined by holiday illness.

Sahara Beach Hotel

Miss Hunter booked a fourteen night stay at the Sahara Beach Resort Hotel, in Skanes, Tunisia along with five others, including her partner and children. The trip was booked as an all-inclusive package holiday, through tour operator Thomas Cook.

Around three days into her stay at the Sahara Beach Resort, Miss Hunter began to feel unwell. She suffered with holiday illness symptoms including severe diarrhoea, headaches and stomach cramps. Our client avers that her illness, which lasted a total of six days, occurred as a result of eating the food at the restaurant within the hotel.

Poor food & hygiene standards

According to Miss Hunter food appeared under-cooked, reheated and was left uncovered for long periods of time. Miss Hunter also claims that the buffet style salad available appeared to have been washed with tap water.

Our client was disappointed with the overall quality of the food, and noted that a large number of birds and insects could be seen around the eating areas of the hotel.

Miss Hunter expressed her concerns regarding the food & hygiene standards within the hotel to a representative. However, according to our client they did not seem too concerned and after attempting to sell Miss Hunter an excursion, told her to speak with hotel management.

Loss of enjoyment

Due to her holiday illness, Miss Hunter was unable to enjoy her two week stay in Tunisia with her family and even had to cancel her place on a pre-booked safari excursion.

Thomas Cook admitted liability in this case.

Our expert Travel Law team secured a total of £1,700 holiday illness compensation for Miss Hunter.

Shiamli Mehta-Cronie, who heads up our holiday illness department, said with regards to the outcome:

“Holiday sickness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“Legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday illness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation, so call 0800 888 6 888 or email info@hampsonhughes.com

Mexico Family Wedding Ruined by Holiday Illness

Image of sea and hotel in Playa del Carmen Mexico

Our expert Travel Law team was recently instructed by a client, after their trip to Mexico for a family wedding was ruined when they contracted holiday illness.

Our client booked a fourteen night stay at the Riu Yucatan in Playacar, Mexico with tour operators TUI. The holiday was booked to attend a family member’s wedding. However, after falling severely ill, they claim that the trip was completely ruined.

Holiday illness – symptoms

The claimant’s holiday illness symptoms included severe diarrhoea, diarrhoea with blood, nausea, temperature, fatigue and stomach cramps. They sought medication for their symptoms which remain ongoing.

Our client avers that their holiday illness occurred as a result of the poor standard of food and hygiene at the Riu Yucatan, particularly within the hotel restaurant.

Poor food and hygiene standards

They noted that food was under-cooked in hotel restaurant, wasn’t served at the right temperature and appeared reheated. Our client claims that food was left out uncovered for prolonged periods of time and therefore exposed to flies, insects and monkeys that could be seen around the eating areas.

Successful outcome

Our Hioliday Illness team secured a total of £3,750.00 compensation for this client.

Shiamli Mehta-Cronie, head of Travel Law here at Hampson Hughes, said:

“Holiday sickness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.

“However, legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday illness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com

Holidaymaker Contracts Food Poisoning in Turkey

Image of Marmaris harbor aerial view, Muğla Province, southwest Turkey, Mediterranean.

Our travel law team were recently instructed by a client who contracted infective gastroenteritis whilst on holiday in Turkey.

Robert Collins booked a week long stay at the Club Jullian Hotel in Marmaris, Turkey in October last year. The holiday was booked as an all-inclusive package deal with tour operators Thomas Cook.

Symptoms related to food poisoning

Unfortunately, just two days into his holiday, Mr Collins began to feel unwell. He suffered from vomiting, severe diarrhoea, nausea, stomach cramps and a temperature for the remainder of his holiday. Due to his symptoms, Mr Collins needed to be close to a toilet at all times and so for five days of his holiday, he stayed in and around his room and the hotel itself. Medication was purchased at a local pharmacy to help relieve his symptoms.

Poor hygiene at hotel

According to our client, the hygiene standards at the hotel were very poor, particularly in relation to the food.

Mr Collins claims that food was under-cooked in the hotel restaurant and was not served at the right temperature. Food appeared reheated and was left out for long periods of time and was therefor exposed to the large number of flies seen in and around eating areas.

Our client’s symptoms did not improve upon his return to the UK and he took two weeks sick leave from his place of employment. Mr Collins also sought medical attention from his GP in the UK, after developing a sore throat as a direct result of repeated vomiting.

Our expert Travel Law team managed to secure £2,800 compensation for Mr Collins.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holiday to Turkey Ruined by Food Poisoning

Image of castle surrounded by sea and boats in Bodrum Turkey

Our team of expert Travel Law solicitors recently secured compensation for a client, after her 7 day holiday to Turkey was ruined by food poisoning.

Veronika Piskorova booked to stay at the Crystal Hotel in Bodrum, Turkey, as an all-inclusive package holiday through hotel operators Olympic Holidays in August 2015.

Just three days into her stay at the Crystal Hotel, Miss Piskorova began to feel unwell. She suffered symptoms including stomach cramps, diarrhoea, nausea and vomiting after eating at the hotel restaurant.

Miss Piskorova noted various issues relating to poor food and hygiene standards in the restaurant. Food was left uncovered for long periods of time, as well as appearing under cooked and reheated. Miss Piskorova claims that food was often served at the incorrect temperature and there seemed to be no suitable refrigeration in place, with salads being served warm.

Our client also noted that staff did not wear gloves when handling food and that the restaurant itself was ‘dirty’.

Our Travel Law team successfully secured £1,900 in compensation for our client.

Miss Piskorova expressed her gratitude to the team and said following the successful outcome:

‘I would like to thank you for all your hard work’

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£750 Compensation Secured for Breach of Contract

Image of Jet 2 aeroplane on runway

Our head of travel law, Shiamli Mehta-Cronie recently acted for a family of three in a breach of contract and misrepresentation claim against Jet2.

The visit was our clients’ second to the resort, Sandos Papagayo Beach Resort in Playa Blanca in Lanzarote. Prior to arrival our client contacted the hotel to advise his wife would be 18 weeks pregnant at the time of the holiday and that they would also be travelling with their 4 year old daughter.

Upon arrival on 5 May 2016 our clients were dismayed to find building and maintenance works were being carried out directly above their hotel room. Despite being advised prior to their arrival that the party included a guest who was 18 weeks pregnant and a 4 year old child, the hotel chose to place our clients in a room directly under construction work. The noise continued on a daily basis, commencing from circa 7.30am until 6.00pm.

At no time was the construction and maintenance works in the hotel made known to our clients prior to travel or on their arrival. Our clients were unable to relax and the situation caused undue stress for them, on what was supposed to be an enjoyable and relaxing holiday.

We managed to secure a refund of £750.00 for our clients.

The family of three were very pleased with the outcome and very kindly sent our Travel Law team flowers, chocolates and a thank you card.

shiamli1

“Thank you so much for all your hard work and efforts in securing such a fantastic result for me and my family” – David Owen

Package holiday claims – expert advice

If you have been affected by a situation similar to this, and you would like expert advice, contact Hampson Hughes Solicitors today on 0800 888 6888 or email claims@hampsonhughes.com

More information can also be found via our Package Holiday Claims page.

£10,210 Recovered for Family’s Christmas Holiday to Egypt

Image of pool at Le Royal Holiday Resort Sharm el Sheikh Egypt

Our travel law team were recently instructed by a family of three who became severely ill on their Christmas holiday to Egypt.

Family Holiday

Our clients booked a week’s stay at the Le Royal Holiday Resort in Sharm El Sheikh through tour operators Thomas Cook, as an all-inclusive package from 25th December 2014 to 1st January 2015.

On their first evening at the hotel, our clients ate at the hotel restaurant. The family – consisting of a mother, father and son – claim that they all ate what they believed to be a dish containing meat. However, due to the thick sauce covering the food, they could not be certain what type of meat.

Symptoms

The following day, the mother became ill with stomach cramps, vomiting and diarrhoea. Later that same day their son became ill, with the father also showing symptoms of sickness further on in the evening.

Our clients’ symptoms included stomach cramps, high temperature and severe diarrhoea. Our clients claim that they were constantly rushing to the toilet. As the holiday progressed, all three family members symptoms worsened to include severe diarrhoea and vomiting, nausea and fatigue.

Our clients spent a large proportion of the remainder of the holiday in their hotel room. When they did venture out, all three family member’s needed to stay close to a toilet.

Poor Hygiene Standards

A number of disturbing occurrences within the hotel restaurant was noted by our clients during their stay at the Le Royal Holiday Resort. Food was apparently left out and uncovered for prolonged periods of time, with food exposed to the flies and insects around the eating areas.

According to our clients, restaurant staff did not wear gloves when handing food and food appeared reheated. Although our clients were warned about drinking the local tap water, bar staff would put ice in drinks without reassuring guests this was not from the tap. Furthermore, the drinks themselves appeared to be watered down.

Prior to experiencing their symptoms, our clients had not eaten or drank anywhere else other than at the various restaurants within the hotel complex. The family of three reported their illness to hotel management and sought medication from a local pharmacy.

Thomas Cook admitted liability and our expert travel law team secured a total of in compensation for our clients.

Head of Travel Law here at Hampson Hughes, Shiamli Mehta-Cronie, said of the successful outcome:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Call 0800 888 6 888 or email info@hampsonhughes.com.