Our Travel Law team recently secured over £2,000 for a client after they contracted the Giardiasis infection whilst on holiday in Turkey.
Lykia World Hotel
Our client booked to stay at the Lykia World Hotel in Oludeniz, Turkey. The holiday was booked as an all-inclusive package deal with tour operators Thomas Cook.
Just a few days into the holiday however, our client began to feel unwell and started to suffer with various symptoms relating to the Giardiasis infection. Symptoms suffered by our client included:
• Abdominal cramps
• Raised Temperature
• Foul smelling burps
Giardiasis is an infection of the digestive system caused by tiny parasites, known as Giardia intestinalis. It is usually contracted through direct contact between people, but can be spread when an infected person doesn’t wash their hands properly after going to the toilet. The parasites are then transferred on to surfaces, utensils or food. The infection can also be contracted through the consumption of contaminated water.
Our client avers that their symptoms were a direct result of the poor level of food and hygiene standards at the Lykia World Hotel. In particular, the claimant refers to an incident in which they were told by hotel staff that fruit and vegetables served were washed with local tap water, which is thought to have cause the Giardiasis infection.
Hotel restaurant – poor hygiene standards
Whilst visiting the hotel restaurant, the claimant noticed numerous worrying hygiene issues, including food that appeared to have been reheated and certain foods that was recycled for use in other meals. Our client also reports that staff did not wear protective gloves when handling food. Meat and fish products also appeared to be partially cooked and reheated, the claimant noted there were lots of flies around the eating areas, as well as the buffet style food being left uncovered for extended periods of time.
However, the poor hygiene standards were not confined solely to the restaurant as our client reports that the bathroom in their hotel suite was very dirty and in a poor state of repair.
On this occasion our expert Travel Law team managed to secure a total of £2,400 in compensation for our client.
Holiday Illness Claims – Expert Advice
If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:
•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)
For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.
To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email firstname.lastname@example.org.
Source: NHS Choices