Main purpose of job
Working on various Proclaim development projects as required by the business and to agreed timescales. Creating workflows, screens, tasks lists and templates for a range of different departments.
Key responsibilities and accountabilities:
Working on various Proclaim development projects as required by the business and to agreed timescales. Appropriate delegation and supervision of Proclaim development projects to junior members.
Programs Case Management Software (Proclaim), creating workflows, screens, tasks lists and template for a range of different departments.
Integrating the proclaim system with 3rd party applications. I.e. medical agency
Working closely with all departments building effective Proclaim reports to be able to analyse areas of the business where we need to improve.
Provides support for all case management and database related issues. Assists the Service Desk and takes ownership of such calls until resolution or escalation.
Provides effective IT assistance across all aspects of the business and provides back-up and support to the Head of IT.
Supporting and maintaining the Microsoft Desktop and server operating systems and general maintenance of all IT-related hardware/software.
Other ad-hoc duties as reasonably required by the business.
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