Start Your Claim Today

Send us your details, and one of our experts will be in touch.

Successfull form submission tick

Thanks for your details!

One of our legal specialists will review your details and call you back within 24 hours to discuss this further.

Alternatively to speak to a specialist
for FREE call us now on

Successfull form submission tick

Thanks for your feedback!

We take all of our feedback seriously so we can learn what we're doing right, wrong and how we can improve.

If you would like to speak to us regarding your feedback please email us at

£3,200 Holiday Illness Compensation Awarded

Our team of dedicated Holiday Illness solicitors were recently instructed by a client who fell victim to the increasingly common cost cutting practices of tour operators whist holidaying in the Dominican Republic.

5* Resort

Our client booked a two week stay at the 5* Grand Palladium Palace Resort Spa & Casino in the resort of Punta Cana, with tour operators Thomson.

Unfortunately, not long into her stay at the 5* resort, our client began to suffer symptoms associated with bacterial gastroenteritis or food poisoning. She complained of suffering stomach cramps, diarrhoea and vomiting, which lasted for a total of four weeks.

Poor food & hygiene standards

As the luxury holiday was booked as an all-inclusive package, the claimant ate at the restaurants within the hotel throughout their stay. However, according to our client, the food and hygiene levels within those restaurants were not of a five star standard.

Our client reports buffet style food left tepid in temperature, not monitored by staff and food that was left uncovered for extended periods of time.They claim that meat and fish served to guests appeared partially cooked and on one occasion they were served visibly raw chicken.

Our client adds that no protective gloves or hats were worn by catering staff and that they often witnessed hot food being added to trays of cold food. Furthermore, the claimant reports that drinks appeared to be watered down and that they believe the ice cubes served in drinks were made using local tap water.

Our expert Travel Law team secured a total of £3,200 compensation for our client on this occasion.

Head of Holiday Illness & Injury here at Hampson Hughes, Shiamli Mehta-Cronie, said:

“Holiday illness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.

“However, legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday illness we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

Free Advice

We offer a free legal consultation
to every potential client

No Win No Fee

Many of our claims are offered on
No Win No Fee payment terms

Use our App

Our Free App allows you to
manage your compensation claim

Landscape TrustPilot Widget Mobile Landscape TrustPilot Widget


of our clients were
completely satisfied


of our clients would
use us again


of our clients would
recommend our services


in compensation
recovered for our clients

Screenshot of the Claim Test used to check if you have a claim

Find out how much you can claim with our compensation calculator

It's really quick and easy, find out in 30 seconds.

See what you're owed!
Call us FREE on

or request a call back