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Mexican Getaway Ruined by Gastric Illness

Our dedicated Travel Law team were recently instructed by a client after they contracted a severe gastric holiday illness on a luxury holiday to Mexico.

Our client booked a two weeks stay at the 5* Ocean Maya Royale, in the Playa del Carmen resort of Mexico.

Poor food & hygiene standards

As the holiday was booked as an all-inclusive package deal with Thomson Holidays, our client ate all food and drink at the hotel. According to the claimant, the food and hygiene standards in the hotel’s restaurant and eating areas were not up to a 5* standard at all.

Our client reports food being recycled for use in other meals and the temperature of the buffet type food available was not monitored by staff at all, meaning that hot food was often added to trays containing cooler food. The claimant also reports that ice in the drinks was made using local tap water.

Severe gastric illness

Unfortunately, after our client ate at the restaurant a number of times, they began to experience severe gastric illness – the symptoms of which included severe diarrhoea, abdominal cramps, vomiting, fatigue and nausea.

Our client avers that there illness was a direct result of the poor food and hygiene standards at the Ocean Maya Royale.

On this occasion our expert Travel Law team managed to secure a total of £2,500 in damages for our client.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.
To discover how much holiday illness compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

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