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Holiday Ruined by Poor Food Hygiene Standards at Hotel

We recently took instruction from a client who was struck down with holiday illness whilst in Egypt.

4* Magic Life Sharm

Our client, Susan, stayed at the 4* Magic Life Sharm in Sharm El Sheikh, Egypt for 7 days in October 2015. The holiday was booked as an all-inclusive package deal with tour operator TUI UK.

As Susan had opted for an all-inclusive stay, the price of all of her meals and drinks were included when booking and were provided by the hotel.

However when Susan attended the restaurant for her first meal, she noticed that hygiene standards were not to an appropriate standard. Our client reports:

• Buffet style food service which was tepid in temperature
• A high number of flies and insects around the eating area
• Meat and fish products were partially cooked and appeared to be reheated
• Certain foods were often recycled for use in other meals
• The temperature of the buffet food was not monitored by staff
• Hot food was added to trays containing cooler food of the same type

Aside from the food, Susan noted that the drinks served to hotel guests appeared to be watered down and contained ice cubes, which she suspects were made using local tap water.

Severe Gastric Illness

Unfortunately our client contracted a severe gastric illness just a few days after eating at the hotel restaurant for the first time. Susan complained of suffering with symptoms including severe diarrhoea, stomach pains and vomiting, as well as feeling nauseous.

Susan’s symptoms lasted for a total of 12 days. Day to day activities were restricted whilst away, and this did not improve upon our client’s return to the UK. Overall, Susan’s week long holiday to Egypt was completely ruined.

Our team of expert Travel Law solicitors secured a total of £2,000 compensation for Susan on this occasion.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email

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