Category: Package Holiday Claims

Holiday Injury Leaves Toddler Brain Damaged

Stanley Birch was on a luxury holiday with his parents at a five star resort in Bodrum, Turkey when the holiday injury took place in 2014.

Holiday injury

Stanley was lying on a sunbed when a heavy speaker fell off a nearby balcony, falling 15 meters before landing on the two year old’s head. His parent’s feared he may be dead, as he lay motionless in a pool of blood by the pool.

A doctor staying at the hotel, the Yasmin Resort in Turgutreis, picked him up and he was rushed to a nearby hospital. Staff at the Bodrum Hospital operated on Stanley for over three hours.

Severe brain damage

The two year old was left with severe brain damage after surgeons found an epidural haematoma and were required to drain excess blood off his brain. Stanley also needed 20 staples to his head and ten stiches to his face following the incident.

Now six, Stanley’s development has been affected and his parent’s say he suffers with behavioural issues as a result of his injuries. He has to attend regular monthly check ups and his brain development is closely monitored.

Holiday injury compensation from TUI

Stanley and his family are potentially now looking at a potential payout of hundreds of thousands of pounds in personal injury compensation from holiday tour operator, TUI.

Stanley’s mother, Amy, said:

‘It was horrible.

‘Stanley had just woken up, and we were by the pool a few metres from him. Then I heard this bang and everyone was screaming.

‘I turned round and saw him lying still. He was off the sun lounger, which was completely smashed. I thought he was dead.

‘He wasn’t crying, I knew something was wrong because I knew he should be crying.

‘The ambulance came and he was in and out of consciousness when they got him to the hospital.

‘He was in there for three hours where they discovered he had suffered a tear to his main artery.’

His father, Mitchell, added:

‘He is happy and doing well, and we are lucky he is alive. But no-one knows for sure if he will develop 100 percent as he should have.

‘It is very stressful thinking how what happened on that day could still change his life now.’

Thomson accepted liability last year, but it is unlikely Stanley will receive any compensation until he is at least 18. This is because professionals won’t know exactly what effect his injuries will have until he comes to key moments in his life, such as school and exams.

TUI’s response

A spokeswoman for Thomson and First Choice said:

‘We can confirm that an incident took place at the Yasmin Resort in Bodrum on 12th June 2014 and as a result a child was taken to hospital.

‘Our resort team offered every possible support and assistance at the time of and in the aftermath of the incident, conducting a full investigation to understand what happened.

‘Our Welfare Team based in the UK were also in direct contact with the customers and continued to offer the necessary support.

‘As this case is now subject to legal proceedings it would be inappropriate to comment further.’

Holiday injury claims – expert advice

Holiday injury compensation may be available where your non-fault injury is the result of professional negligence at any stage of your package holiday. This also includes negligence on behalf of service providers working in conjunction with your tour operator.

If you believe that your tour operator could have taken reasonable steps towards preventing your injury, contact us today on 0800 888 6888 or email info@hh-law.co.uk. Hampson Hughes Solicitors’ dedicated team of holiday injury solicitors could help you to secure maximum personal injury compensation.

Source: Metro

Woman Awarded Over £4,000 Holiday Illness Compensation

A woman from Oldham has received over £4,000 in holiday illness compensation after she contracted Salmonella while in Cuba.

Holiday illness – Salmonella

Deborah Beswick and her husband travelled to the 4* Tryp Cayo Coco resort in Cuba for a two week holiday in September 2015. However after just a week at the resort, Mrs Beswick was struck with severe holiday illness. Her symptoms included vomiting, diarrhoea and stomach cramps.

Upon the couple’s return to the UK, Mrs Beswick’s holiday illness symptoms worsened. She attended an out-of-hours GP at Manchester Royal Hospital, as well as visiting her own GP, where tests revealed that she had contracted Salmonella food poisoning. Doctor’s warned Mrs Beswick that her symptoms are not due to subside until July 2017, meaning that her ‘holiday illness’ will have lasted a total of 22 months.

‘Alarming’ food and hygiene standards

Mrs Beswick avers that her holiday illness symptoms were a direct result of the ‘alarming’ food and hygiene standards and practises she witnessed at the Tryp Cayo Coco.

According to Mrs Beswick, during her stay at the 4* resort she witnessed:

• Food was left uncovered and exposed to flies
• Birds flying around the buffet restaurant
• Food that appeared to have been reheated
• Food that was reused for several meals throughout the day
• Food that was left for prolonged periods of time at room temperature

Payout

After seeking legal advice, Mrs Beswick was awarded a total of £4,700 in holiday illness compensation from tour operator Thomas Cook.

Holiday illness compensation claims – expert advice

If you believe that your holiday sickness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

Whatever your experience with holiday illness, we may be able to help. Call our expert team of travel law solicitors today for a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

For further information on holiday illness compensation, please see our ‘Package Holiday Claims’ page.

Source: Oldham Evening Chronicle

HAMPSON HUGHES: HOLIDAY ILLNESS REPORT 2017

Hampson Hughes Solicitors, a law firm which specialises in holiday illness claims, has revealed the countries where British holidaymakers are falling ill.

The research, based on a sample of 567 holiday illness claims from the past year, highlights the countries where claimants became sick.

Hampson Hughes Solicitors’ Top Holiday Illness Hotspots

[visualizer id=”22834″]

Based on a sample of 567 travel law claims received by Hampson Hughes Solicitors from December 2015 – December 2016

Spain is Holiday Illness Claims Hotspot According to Hampson Hughes Solicitors

Claims from tourists who have contracted holiday illness while in Spain* account for around a quarter of all holiday illness claims dealt with by Hampson Hughes Solicitors (24.9% in total). From 2015 to 2016, the Liverpool based law firm sought compensation for 141 people who had fallen ill due to poor food hygiene standards at their Spanish hotel. *Including Canary & Balearic Islands

Shiamli Mehta-Cronie, Head of Holiday Illness Claims at Hampson Hughes Solicitors, said:

“I am alarmed by the increasing reports of holidaymakers being exposed to poor hygiene conditions while being placed at hotels in Spain.

“The well-being of holidaymakers should be of paramount concern to holiday tour operators but unfortunately, this does not appear to be the case.

“Annual holidays are a British institution. We work all year, save up and look forward to a break away in the sun to put our feet up, relax and spend time with our loved ones. But tour operators and hotel providers are constantly cutting corners in regards to basic hygiene and sanitation standards. This is causing tourists to become ill.”

Hampson Hughes Solicitors’ Holiday Illness Top Tips

Following the release of its Holiday Illness Report Hampson Hughes Solicitors is providing holidaymakers with useful advice should they fall victim to holiday illness.

What to do if you fall victim to illness on holiday

Where possible, Hampson Hughes Solicitors advise gathering evidence whilst in resort to in support of your claim.

• Take photos or videos of poor hygiene and food standards and illness/injury
• Report any issues regarding hygiene and food standards to your holiday representative and hotel
• Report any issues regarding illness or injury to your holiday representative and hotel
• Ask for your complaint to be noted and request a copy of the complaint
• Keep details of who you have lodged your complaint with

Do not let the tour operator under-value your claim

If a tour operator believes you have a valid claim, they may attempt to offer you vouchers as compensation.

Illness and injury on holiday may result in significant and on-going medical problems. A holiday voucher will not provide sufficient compensation for the illness suffered and the negative effect an illness may have on your holiday experience.

Hampson Hughes Solicitors advises against accepting any form of compensation from the tour operator. This will prevent you from making a claim in the future.

Hampson Hughes Solicitors Recent Success Stories

£3,800 Secured for Food Poisoning Abroad
Over £11,000 Awarded after Family Holiday Ruined
£7,500 Holiday Illness Compensation Secured

Expert legal advice from Hampson Hughes Solicitors

If you have been affected by holiday illness you could be entitled to compensation. Start your claim today by filling out our short contact form here. Hampson Hughes Solicitors offer a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

TUI Accused of Failings after Sousse Terrorist Attack

Image of empty beach in Sousse after Sousse terror attack

Lawyers for the families of Britons who lost their lives during the 2015 Sousse terrorist attack are accusing travel company TUI of failing their customers by ‘practically hiding’ Foreign and Commonwealth Office (FCO) terror warnings from tourists.

Sousse Terror Attack

On 26 June 2015, hundreds of tourists were sunbathing on a private beach outside the Imperial Marhaba hotel in Sousse, Tunisia, when terrorist Seifeddine Rezgui opened fire with a Kalashnikov assault rifle. The 23-year-old electrical engineering student killed a total of 38 tourists, 30 of whom were British, in a spree that lasted around 40 minutes. Tunisian authorities shot Rezgui dead as he ran from the hotel.

The attack in Sousse came only three months after Islamist militants attacked the Bardo National Museum in Tunis, the Tunisian capital, killing 21 people.

TUI Accused of Hiding Terror Warnings

All 30 of the Britons who lost their lives in the Sousse terrorist attack booked their holiday through travel company TUI, which also owns Thomson holidays.

According to papers submitted in advance of the inquests resuming this week, lawyers for 20 of the families are to accuse TUI of “practically hiding and keeping out of the limelight” FCO warnings about terrorism in Tunisia.

Furthermore, the travel firm is also said to have sold travel insurance that excluded cancellation cover caused by terrorism risks to customers.

According to submissions by the families, TUI is said to have actively discouraged cancellation by charging those who decided to cancel due to learning of terrorist activities/risks, up to the full cost of their holiday.

Response from TUI

According to the documents, TUI is to argue that the measures it put in place at the time for forwarding travel advice were appropriate and that the Sousse attack changed the climate, to which they responded accordingly.

A TUI spokeswoman has said:

“TUI UK is taking a full and active role in the inquests into the deaths of the 30 British nationals killed during the terrorist attack in Sousse, Tunisia in June 2015.

“Like others, we want to understand the specific circumstances that led to this atrocity. We are cooperating with the coroner and will continue to do so, in order to help ensure that the tragic deaths of those killed can be thoroughly investigated, the relevant facts determined and any lessons learned. With the inquests about to be heard, we consider that it would be inappropriate for us to comment further.”

Source: Guardian

Dream Holiday to Mexico Plagued by Holiday Illness

Image of sea in front of Riu Cancun hotel

Our expanding travel law team here at Hampson Hughes Solicitors were recently instructed by a young couple whose dream holiday to Mexico was plagued by holiday illness.

Dream holiday ruined

Miss England and her partner, Mr Gardener, booked a two week stay at the Riu Cancun hotel in Cancun, Mexico for July 2015. The couple had booked the dream holiday almost a year in advance with tour operators TUI.

Miss England said:

‘We couldn’t wait for the holiday to Mexico; it was something that we both really looked forward to.’

Poor Hygiene Standards

However, not long after arriving at the hotel, the pair noticed numerous instances of poor hygiene standards.

Poor levels of food hygiene

According to Miss England, the level of hygiene within the hotel restaurant was particularly poor. Food was reportedly undercooked, appeared reheated and was often served at the incorrect temperature. Furthermore, the couple witnessed food left out and uncovered for prolonged periods of time. Miss England said they found this particularly alarming, due to the high number of birds in and around eating areas.

According to our clients, the restaurant itself also appeared unclean and the food that was available was of a poor standard.

‘It was awful’

A few days into the holiday, both Miss England and Mr Gardener became very unwell. The pair suffered various symptoms, including stomach cramps, diarrhoea, severe diarrhoea, nausea, vomiting, temperature and fatigue. Miss England added:

‘It was awful. The holiday which we had l worked so hard for and looked forward to – for almost a year -was completely ruined. And it wasn’t just us; we overheard other guests at the hotel complaining of sickness too.’

£4,700 in Compensation Secured

After their dream holiday was ruined, Miss England and Mr Gardener came to Hampson Hughes Solicitors to seek advice regarding compensation. We took on their claim, and our expert Travel Law team managed to secure the couple a total of £4,700 in compensation.

‘I was really pleased with the level of service Hampson Hughes Solicitors provided’ – Miss E.England

‘We were updated regularly throughout the process and have been very impressed with how smoothly the claim went.’ – Mr P.Gardener

Advice from Hampson Hughes Solicitors

Shiamli Mehta-Cronie, head of Travel Law here at Hampson Hughes Solicitors, added:

‘We are thrilled to have secured this level of compensation for Miss England and Mr Gardener. It is simply not acceptable for tour operators to cut corners when it comes to hygiene standards.

‘I am currently acting for hundreds of clients, some of which stayed at the Riu Cancun, who have suffered illness whilst abroad due to poor hygiene in their hotels. If you have experienced sickness whilst on an all-inclusive package holiday, we urge you to get in touch with Hampson Hughes.’

If you have been victim to holiday illness when staying at the Riu Cancun hotel in Mexico, and you would like expert advice on this type of case, contact Hampson Hughes Solicitors today on 0800 888 6 888 or email info@hampsonhughes.com

Start your holiday illness claim today

If you believe that your tour operator could have done more to prevent your symptoms of illness or injury, contact us today. Whether you have experienced illness or injury during your flight, whilst staying in your package deal hotel, or during an excursion arranged by a company working in conjunction with your tour operator, we can help. For further information, call 0800 888 6 888 or email info@hampsonhughes.com

Holiday sickness leaves lasting effects on toddler

A toddler, who was making good progress toilet training, was so ill whilst on holiday he will no longer use the potty.

Severe stomach cramps

The two year old, who fell ill at a Spanish holiday resort, went through fifty nappies in just seven days after suffering with severe stomach cramps and diarrhoea.

His parents, Nicola Beaumont and Craig Mitchell, also fell ill whilst staying at the 3* Sur Menorca Hotel, in the Punta Prima area of Menorca.

Whilst the family from Rotherham have now recovered from their symptoms, which included stomach cramps, diarrhoea and vomiting, they claim the holiday has had lasting effects on their son.

Nicola said:

“Our son was doing well with his potty training up until the holiday. However, he was so ill he got through two whole packets of nappies in less than a week. I think this experience has left him slightly traumatised as he won’t go near the potty now.”

To add insult to injury, Thomson – the company through which the holiday was booked, offered the family £80 in vouchers or a £60 cheque after they complained. The family have since sought legal advice and instructed Hampson Hughes Solicitors to seek compensation on their behalf after the holiday they’d saved for and looked forward to, was ruined.

‘The food was the worst part’

According to Nicola, hygiene standards within the hotel restaurant were poor. She told the team at Hampson Hughes Solicitors that the sausages available at breakfast were the hotdogs from the night before, only reheated, and raw chicken was served numerous times.

Photograph of the inside of a raw chicken nugget taken by Nicola at the Sur Menorca Hotel.

Photograph of the inside of a raw chicken nugget taken by Nicola at the Sur Menorca Hotel.

Mouldy bread

On one occasion, Nicola gave her toddler a hamburger from the snack bar, only to have to snatch it back when she noticed the inside of the bread bun was covered in mould. Nicola commented:

“The food was the worst part. For a 3*+ rated hotel I wasn’t expecting gourmet food every day. What I was expecting – quite wrongly it seemed – was properly cooked food, free from bugs and other items.”

After falling ill, both adults were unable to leave their room for a number of days and their son became very distressed. When they tried to speak to hotel staff about their illness, the couple were offered hand sanitizer and were told a hotel doctor could be called, at a cost of 60 Euros.

Other guest complaints

Nicola told Hampson Hughes Solicitors that other guests eating in the restaurant were experiencing similar issues, with several guests reporting glass inside jelly served to their children.

She also claims that one family was asked to leave the restaurant when they were caught taking photographs of the raw chicken they had been served.

Photograph taken by Nicola of the pool at the Sur Menorca Hotel.

Photograph taken by Nicola of the pool at the Sur Menorca Hotel.

Return to UK

Since returning from holiday Nicola has noticed complaints were not confined to her and the people she spoke with whilst abroad. A number of guests staying at the hotel at the same time as her and her family have expressed their disappointment via the holiday review site, Trip Advisor.

The reviews include multiple complaints of sickness and diarrhoea, an unclean restaurant and one guest even claimed that there had been faeces in the swimming pool which staff did nothing about.

There are also more reports of raw and substandard food with one guest even including photographs of a caterpillar that he found in his child’s dinner.

‘Overall, very disappointed’

From start to finish the family experienced problems. Upon first arriving at the hotel reception desk they say they were left disappointed when they had to struggle with three suitcases and a pram. They felt even more let down when the cleanliness of their room fell short of acceptable standards. Nicola told Hampson Hughes Solicitors:

“I could tell that the sheets hadn’t been changed once, as my son dropped a piece of chocolate on his bed at the start of the week and it was still there when we left.”

Things got worse when they arrived at the pool, which they said was ‘filthy’, with the water itself looking as though it was not cleaned regularly. Nicola continued:

“The pools weren’t clean; there were scum marks around the sides of the main pool and in the splash park for children. What’s more, leftover food and spilled drinks from the entertainment the night before was also left to rot around the pool area the following day. It was disgusting.”

Speaking about their overall experience at the Hotel Sur Menorca Nicola said:

“Craig and I are both very disappointed that our first holiday with our two year old son was ruined – no one wants to have to run to the loo constantly or be stuck in the rooms for days.

“Never in my life have I been on holiday and wanted to go home after three days. We were especially disappointed as we feel Thomson or the hotel didn’t care at all.”

Package holiday claims – specialist advice

Shiamli Mehta-Cronie, who heads up the Travel Law department at Hampson Hughes Solicitors said:

“This case of holiday sickness was clearly very distressing for the family but sadly not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.

“However, you can take legal action if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Being confined to your room with diarrhoea and vomiting as a result of poor hygiene is unacceptable and action can be taken.”

Start your holiday illness claim today

If you believe that your tour operator could have done more to prevent your symptoms of illness or injury, contact us today. Whether you have experienced illness or injury during your flight, whilst staying in your package deal hotel, or during an excursion arranged by a company working in conjunction with your tour operator, we can help. For further information, call 0800 888 6 888 or email info@hampsonhughes.com

Children Struck With Vomiting Bug at Spanish Resort

In May this year, at least thirty children were reportedly hospitalised after falling ill at a hotel in Spain.

Marina Parc Hotel

It was reported that children staying at the Marina Parc hotel in Arenal D’en Castell, Menorca, experienced “severe sickness and diarrhoea” after playing in the hotel pool.

One guest at the hotel, Kevin Kiernan, was enjoying a two week stay with his partner and 10 month old daughter when his child became ill. Mr Kiernan claims the hotel provided the family with a dirty cot, staff failed to keep highchairs in the restaurant clean and that ‘scum’ was visible in the pool.

Projectile Vomiting

Mr Kiernan’s child was so violently sick – he claims at one point she was projectile vomiting – that she had to be taken to a Spanish hospital and was put on a drip.

Mr Kiernan has spoken out about his ordeal:

“One minute [my daughter] was smiling and laughing then she was violently sick it was very scary,

“Then when we cleaned her up but she was sick again. We were really worried.”

His daughter was kept in hospital for four days, but had to return for further tests. Whilst at the hospital, Mr Kiernan claims that he met other parents of sick children who were staying at the same hotel.

The family of three returned home to Wales five days earlier than planned. Once back home, their daughter was taken to Cardiff hospital and received further treatment.

First Choice

First Choice, with whom the holiday was booked, offered the family a travel voucher worth just £50 when he complained, according to Mr Kiernan.

A spokesman for First Choice has said:

“We are sorry to hear of the Kiernan family’s experience. As this is now subject to legal proceedings, it would be inappropriate for us to comment further.

“We closely audit all resorts to which we operate to ensure that health, hygiene and comfort levels are maintained in line with industry standards.”

Holiday Sickness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com

Source: Huffington Post

Hundreds Struck by Norovirus on UK to US Cruise

It has emerged that hundreds of passengers aboard a British cruise ship to North America have been taken ill with norovirus.

There are 919 passengers and over 500 crew members on board the Balmoral. According to health officials from the US Centre for Disease Control (CDC), around 252 of those have been struck with the virus. Around eight members of the crew are also said to be suffering from norovirus, also known as the winter vomiting bug.

The ship, carrying mainly British passengers according to owners Fred Olsen Cruise Lines, set sail from Southampton in the UK on the 16th April, for a five week “Old England to New England” journey to the States.

When the ship docked in Baltimore on 30th April, CDC experts boarded in order to carry out tests on those that were showing signs of illness. The Balmoral docked in Portland on Sunday and is expected to arrive in Saint John, in the Canadian province of New Brunswick, today. Those that are infected with the virus have been instructed to stay inside their cabins.

A statement from Fred Olsen Cruises said:

“Fred.Olsen has been undertaking extensive sanitisation measures and cleaning of the ship, in accordance with its strict illness containment and prevention plan.

“Commonly, the illness abates within one or two days. Those guests who are affected are asked to remain in their rooms during this time – with complimentary room service and in-room entertainment.

“Fred.Olsen is co-operating fully with all the necessary maritime agencies and authorities,‎ as Balmoral continues on her cruise, and will continue to make e‎very effort possible to ensure the safety and well-being of all its guests and crew on board, which is of paramount importance.”

However, this is not the first time that the Balmoral has been hit by a viral outbreak. In May last year, passengers aboard the ship fell ill with the same norovirus and the trip was cut short. In 2010, more than 300 passengers were reported suffering diarrhoea and vomiting when the Balmoral docked in Los Angeles, whilst in 2009 during a cruise around Scotland, over 100 passengers were reported to have been struck with norovirus.

Symptoms of the norovirus include rapid onset of nausea, vomiting and diarrhoea and often last a day or two.

Holiday Illness – Expert Advice

If you have been affected by the norovirus outbreak whilst on board the Balmoral cruise ship and you would like expert advice on this type of case, contact Hampson Hughes Solicitors today on 0800 888 6888 or email claims@hampsonhughes.com

Alternatively, if you have suffered from an illness due to poor hygiene standards whilst on a cruise holiday within the past 3 years, you may be entitled to compensation. Contact our expert Travel Law team today for further information.

Please note, if at any stage you have accepted a settlement directly from the cruise provider, or asked to sign a disclaimer, you may be undercompensated and you will be unable to make a claim for compensation.

Sources: BBC News; Sky News

Holiday sickness hotspots

Holiday sickness is often viewed as an expected part of the jet set experience. The onset of holiday illness has become so widely accepted that UK holiday makers will frequently make light of the situation, referring to Delhi Belly, Montezuma’s Revenge, or the Turkey Trots. But falling ill through the consumption of food and drink provided by your package deal hotel is no joke, and it should not happen. If you believe that your symptoms of holiday illness are linked to poor hygiene in your package deal resort, you could be entitled to holiday illness compensation.

Claims by country

The map shows the location of all holiday sickness claims accepted by Hampson Hughes Solicitors, shown as a percentage of the overall number of accepted claims.

[amcharts id=”travel-claims”]

Types of holiday sickness

In most cases, contracting a bacterial or viral infection will follow contact with food that has not been cooked thoroughly or food that has not been stored hygienically (i.e. food that has been left out in the open). There are many common types of illness associated with foreign travel, commonly referred to as ‘gastroenteritis’, a term which covers stomach cramps, diarrhoea, and vomiting. However, understanding your illness may help us to make an accurate claim for holiday sickness compensation.

Types of holiday sickness include:

Salmonella

Salmonella is a type of bacteria found in uncooked meats

  • Onset: 1-3 days
  • Typical Duration: 7 days
  • Symptoms: abdominal cramps, diarrhoea, vomiting, fever

Cryptosporidium

Cryptosporidium is a parasite found in untreated water

  • Onset: 2 – 10 days
  • Typical duration: 3-4 weeks
  • Symptoms: abdominal cramps, watery diarrhoea, vomiting, fever

Campylobacter

Campylobacter is a type of bacteria found in food, water, and animals

  • Onset: 2- 5 days
  • Typical duration: 10 days
  • Symptoms: abdominal cramps, vomiting, bloody diarrhoea

Shigella

Shigella is a type of bacteria found in food, water, and faeces

  • Onset: 1-4 days
  • Typical duration: 5-7 days
  • Symptoms: abdominal cramps, vomiting, bloody diarrhoea, rectal spasms

Giardia lamblia

Giardia lamblia is a parasite found in soil or food contaminated with animal faeces

  • Onset: 1-2 weeks
  • Typical duration: 2-3 weeks
  • Symptoms: abdominal cramps, bloating, diarrhoea, fatigue

E Coli

E Coli is a type of bacteria found in raw foods and drinks contaminated with animal faeces

  • Onset: 1-4 days
  • Typical duration: 5-10 days
  • Symptoms: watery diarrhoea that becomes bloody, fever, chills, headaches

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

  • Note all important dates
  • Report any hygiene issues to your holiday rep
  • Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com

Holiday Illness: Couple Demand Answers after Husband Contracts Sepsis

A man has been left unable to work again after contracting sepsis at a Mexican hotel on what was supposed to be a ‘dream holiday’.

Severe gastric illness

Clive Roberts, 62, ended up in intensive care after he and his wife Caroline returned from their holiday at the luxury Barceló Maya Tropical resort. On their first day back in the UK, Mr Roberts developed a severe gastric illness, suffering with symptoms such as vomiting, a fever and diarrhoea, whilst at his job as a scaffolder.

After a visit to his GP, Mr Roberts was advised to go straight to A&E as his symptoms were so severe. Upon his arrival at Worthing Hospital’s A&E, he was admitted to an intensive care unit (ICU) where he was diagnosed with Sepsis and Haemolytic Uremic Syndrome (HUS). HUS is a severe and often life-threatening complication that occurs in about 10% of those infected with E.coli and can often lead to kidney failure.

The trip to Mexico was supposed to be a celebration of Mrs Roberts’ 60th birthday; however the couple now demand answers, after their luxury holiday ended in a stay in ICU. They have sought legal advice and are urging anyone suffering with similar symptoms after staying at the Barceló Maya Tropical resort.

Health & hygiene concerns

According to Mr Roberts, the couple have a number of concerns regarding the health and hygiene standards at the resort. They claim they often saw birds pecking at uncovered food in the hotel restaurants, as well as food that was supposed to be kept chilled being served at room temperature.

Mr Roberts said:

‘This was supposed to be an enjoyable holiday to celebrate Caroline’s 60th birthday in style.

‘The hotel really wasn’t up to the standards we had expected and we were left disappointed.

‘To fall seriously ill immediately after coming back to the UK and end up spending three weeks in hospital has meant the memories of Caroline’s 60th birthday have been ruined forever.

‘We want to know what caused me to fall so ill and that the hygiene concerns will be looked into, so that other people will not go through the ordeal we have endured.’

A spokesman for Barceloa has provided the following statement:

‘Mr and Mrs Roberts stayed at the Barcelo Maya Hotel in Mexico from March 3 to 17, 2015.

‘We read in the MailOnline that he was diagnosed with sepsis after he returned home to England.

‘We hope that he has made a full recovery. Mr and Mrs Roberts have not been in touch with the hotel since their stay in March 2015.

‘The hotel adheres to all health and safety inspections. We take the wellbeing of our guests extremely seriously and will conduct every necessary investigation.’

Holiday illness claims – expert advice

Shiamli Mehta-Cronie, Head of Travel Law here at Hampson Hughes Solicitors said:

‘Tour operators need to be held accountable for the failures of their hotels and resorts. Deficiencies in hygiene standards breed infection and cause outbreaks of illness causing symptoms of sickness, stomach cramps, diarrhoea and dehydration.

‘If you believe that you have contracted food poisoning whilst on a package holiday, contact our dedicated Travel Team today for your FREE no-obligation consultation. Whatever your circumstances, we may be able to help you to secure maximum personal injury compensation. For further information, please see our food poisoning abroad claims page.’

For more information as to whether or not you are able to claim compensation following illness whilst on an all-inclusive package holiday, contact Hampson Hughes today for free and friendly, no obligation advice on 0800 888 6 888 or email claims@hampsonhughes.com

Source: About-HUS; Mail Online