Tag: playa del carmen

£1,900 Compensation Secured for Holiday Illness

The travel law team here at Hampson Hughes Solicitors were recently instructed by a client whose dream getaway to Mexico was plagued by holiday illness.

Our client booked a week long stay at the 3* Riu Yucatan hotel in the Playa del Carmen resort of Mexico in January 2016. The holiday was booked as an all-inclusive package deal with tour operators TUI.

Poor food & hygiene standards

Upon the Claimant’s immediate arrival at the hotel there was strong smell of sewage, both in the hotel itself and the surrounding areas.

They also report that throughout their stay at the Riu Yucatan hotel, they noticed a number of issues relating to poor food and hygiene practices, particularly with regards to the buffet style food service available. Our client reports:

• Food was left uncovered for extended periods of time
• Food appeared reheated and was served at incorrect temperatures
• Staff members handling food did not appear to wear gloves when doing so

According to the claimant most dishes served in the restaurant were covered in a thick sauce and so it was difficult to know if they contained meat, and, if so, if the meat was cooked correctly. At one evening meal our client was about to tuck into a dish when they realised that it contained raw meat.

Holiday illness

On the final day of their holiday, our client began to suffer from symptoms related to food poisoning. Their symptoms included abdominal cramps, nausea, vomiting and fatigue, as well as diarrhoea containing blood.

The claimant self medicated while abroad with Imodium and pain killers purchased from a local pharmacy. Upon their return to the UK, our client reports having to visit his GP on more than one occasion due to their holiday illness. They also claim that a year on from their trip to Mexico, their health has not returned to how it was prior to the holiday.

Successful outcome

Liability was admitted by TUI and an out of court settlement was agreed on.

Our expert Travel Law solicitors managed to secure a total of £1,900 in holiday illness compensation for the Claimant on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

• Note all important dates
• Report any hygiene issues to your holiday rep
• Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

Call our expert team of travel law solicitors today for FREE legal advice. Whatever your experience with holiday sickness, we may be able to help. Call 0800 888 6 888 or email info@hampsonhughes.com.

Mexican Getaway Ruined by Gastric Illness

Image of clear blue sea and a white sandy beach with huts in Riviera Maya Mexico

Our dedicated Travel Law team were recently instructed by a client after they contracted a severe gastric holiday illness on a luxury holiday to Mexico.

Our client booked a two weeks stay at the 5* Ocean Maya Royale, in the Playa del Carmen resort of Mexico.

Poor food & hygiene standards

As the holiday was booked as an all-inclusive package deal with Thomson Holidays, our client ate all food and drink at the hotel. According to the claimant, the food and hygiene standards in the hotel’s restaurant and eating areas were not up to a 5* standard at all.

Our client reports food being recycled for use in other meals and the temperature of the buffet type food available was not monitored by staff at all, meaning that hot food was often added to trays containing cooler food. The claimant also reports that ice in the drinks was made using local tap water.

Severe gastric illness

Unfortunately, after our client ate at the restaurant a number of times, they began to experience severe gastric illness – the symptoms of which included severe diarrhoea, abdominal cramps, vomiting, fatigue and nausea.

Our client avers that there illness was a direct result of the poor food and hygiene standards at the Ocean Maya Royale.

On this occasion our expert Travel Law team managed to secure a total of £2,500 in damages for our client.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.
To discover how much holiday illness compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.