Tag: fatigue

Compensation Secured for Holiday Sickness in Egypt

Straw umbrellas on a beach in Egypt

We recently secured compensation for two clients after they contracted holiday sickness whilst on holiday in Egypt.

Steigenberger Aqua Magic hotel

Our clients booked a week long stay at the Steigenberger Aqua Magic hotel in Egypt in December last year.

Unfortunately, just three days into their all-inclusive package holiday, the claimants began to feel unwell. They suffered symptoms including diarrhoea, stomach cramps and vomiting, along with nausea and fatigue. In total, our clients’ symptoms lasted two weeks.

According to the claimants, food and hygiene standards at the hotel were very poor – upon their arrival they noticed a strong smell of sewage around the hotel.

Hotel Restaurant

Our clients report that food served in the hotel restaurant was served under-cooked and at the incorrect temperature, as well as appearing reheated. The buffet style food available was left out, often uncovered, for long periods of time and without suitable refrigeration.

Our clients also assert that the overall choice and quality of the food was of a very poor standard and that the bar and eating areas were often infested with flies and insects.

The claimants aver that their illness was caused by these poor standards of food and hygiene within the hotel, particularly the hotel restaurant.

Our expert Travel Law team managed to secure a total of £3,700 in compensation for our clients on this occasion.

Head of Travel Law here at Hampson Hughes Solicitors, Shiamli Mehta-Cronie said:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Sickness Claims – Expert Advice

If you believe that your holiday sickness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page. To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,400 Secured for Holiday Illness in Egypt

Image of a busy beach in Sharm el Sheikh

Our Travel Law team were recently instructed by a client who was struck ill with food poisoning whilst on holiday in Egypt.

The claimant booked an all-inclusive package holiday, for two weeks, at the Tropicana Rosetta & Jasmine Club Hotel in Egypt in April 2015.

Unfortunately, half way into the holiday our client began to suffer from stomach cramps, diarrhoea and vomiting, symptoms which lasted a total of 18 days.

According to the claimant, food in hotel restaurant was under-cooked, was not served at the right temperature and appeared reheated. They claim that food was left out for long periods of time, the restaurant appeared dirty and that the standard and choice of food served at the hotel was poor. According to our client, staff members did not wear gloves when handling the food and eating areas were infested with insects.

They also claim that the furniture and decor in their own hotel room, and that throughout the hotel, was not in good condition.

Our expert Travel Law team managed to secure £2,400 compensation for our client.

Commenting on the claims process and the service they received from us, our client said:

“Quick, easy and worth it! I’m so glad I contacted Hampson Hughes Solicitors.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£3,500 Compensation Secured for Accident Abroad

Image of a yellow and white parasol with blue sky background relating to a holiday injury claim

Our expert personal injury solicitors were recently instructed by a client who suffered a non-fault injury whilst on holiday in Tunisia.

The claimant was on an all-inclusive package holiday at the ClubHotel Riu Marco Polo with Thomson Holidays when the accident abroad occurred.

During our client’s stay at the hotel, the weather on occasion had been fairly windy. According to our client, when the weather was particularly windy, staff at the ClubHotel Riu Marco Polo would remove sun parasols from their concrete slabs and place on the floor, so that they would not blow over.

However, on one occasion when the weather was bad, the staff simply lowered the parasols, instead of removing them form the slabs completely.

Our client was sunbathing by the pool when a gust of wind lifted the parasol and concrete block, which then struck the claimant’s legs.

As a result the claimant sustained injuries and losses thereof. She had bruising and pain to both ankles and bruising and pain to her left calve. She reported this to the rep and filled in the accident book and took pain killers for her injury.

Our expert team managed to secure £3,500 personal injury compensation for our client on this occasion.

Our client was delighted with the outcome and said:

“Thank you for all the effort given in completing this claim”.

Holiday injury & accident abroad claims – expert advice

If you have been injured during any stage of your package holiday, contact us today for your FREE no-obligation consultation. Our expert team of travel law solicitors could help you to secure maximum personal injury compensation. To discover the amount of compensation that you could be entitled to, call 0800 888 6 888 or email info@hampsonhughes.com.

Alternatively, more information can be found via our Package Holiday Claims page.

£2,800 Compensation Secured for Holiday Illness

Image of a hammock hanging between palm trees on a beach in the Dominican Republic

Our travel law team were recently instructed by a client who contracted food poisoning whilst on holiday in the Dominican Republic.

Our client had booked to stay at the 5* Chic by Royalton, Punta Cana for two weeks. The holiday was booked as an all-inclusive package with tour operators Thomas Cook.

Just a few days into their holiday however, the claimant began to suffer from various symptoms, including stomach cramps, headaches and severe diarrhoea. Our client’s symptoms lasted a fortnight and understandably, they could not thoroughly enjoy their luxury break.

The claimant avers that their symptoms were a direct result of the poor food and hygiene standards at the hotel restaurant.

According to our client, food served in the hotel restaurant appeared under-cooked, wasn’t served at the correct temperature, often appeared to have been reheated and was left out for long periods of time without being covered by a steel bain-marie.

Our client also claims that suitable refrigeration was not provided and that staff members handling food did not wear gloves. They also claim that cutlery and crockery provided was dirty and that the eating areas were infested with insects and flies.

Our expert Travel Law team managed to secure a total of £2,800 in compensation for this client.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holidaymaker Receives £3,000 for Food Poisoning Abroad

Image of a Dominican Republic flag blowing in the wind on a wooden jetty

The Travel Law team here at Hampson Hughes Solicitors were recently instructed by a client who fell severely ill whilst on a luxury holiday in the Dominican Republic.

5* Holiday Ruined

Daniel booked a two week stay at the 5* Grand Palladium Palace Resort Spa & Casino in the Punta Cana area with tour operators Thomson.

Unfortunately, not long into his stay at the 5* resort, he began to suffer symptoms associated with bacterial gastroenteritis or food poisoning. Daniel complained of suffering stomach cramps, diarrhoea and vomiting, which lasted for around thirteen days.

Poor Standards in Restaurant

As the luxury holiday was booked as an all-inclusive package, Daniel ate at the restaurants within the hotel throughout his stay there. However, according to our client, the food and hygiene levels within those restaurants were not of a five star standard.

Daniel claims that food was under-cooked, appeared to have been reheated, was left out for long periods of time and that cutlery and crockery provided to guests was dirty.

Complaint Ignored

On one occasion, Daniel complained to a waiter in the hotel restaurant that the chicken he had served was raw. According to our client, the waiter took this back to the kitchen, only to return with another portion of raw chicken.

Whilst at the hotel, Daniel reported his illness to hotel reception. He did not visit the hotel doctor due to the expense, instead choosing to self-medicate.

Our expert team of Travel Law solicitors managed to secure a total of £3,000 compensation for Daniel.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness or food poisoning symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness or food poisoning abroad, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Over £6,000 Secured for Holiday Illness in Egypt

Image of shop and restaurants in Hurghada Bay Egypt

Our Travel Law team were recently instructed by three clients after their luxury holiday to Egypt was ruined by holiday illness.

Family holiday ruined

Katherine, Michael and Thomas booked a week long stay at the Steigenberger Aqua Magic Hotel in Hurghada, Egypt with tour operators Thomas Cook.

However, not long into their holiday, all three began to suffer symptoms associated with food poisoning.

Our clients complained of suffering stomach cramps, diarrhoea, temperature and feelings of fatigue for a total of fourteen days. Katherine, Michael and Thomas all ate at the hotel restaurant as their holiday was booked as an all-inclusive package. They aver that their symptoms were caused by the poor food and hygiene standards at the Steigenberger Aqua Magic Hotel.

‘Dirty’

During their stay, our clients claim that food served in the restaurant was under-cooked, appeared to have been reheated and was left out for long periods of time. All three also witnessed flies and insects around the hotel’s eating areas and claim that cutlery and crockery provided was also dirty.

Overall, our clients claim that the food and the restaurant itself was of a very poor standard.

Our expert Travel Law team managed to secure a total of £6,100 compensation for our clients in this case.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holidaymaker Falls Severely Ill in Cuba

Image of a white sandy beach and blue sea in Cayo Coco Cuba

We were recently instructed by a client who suffered food poisoning whilst on a luxury Cuban holiday.

Tropical Island Holiday

Stephen booked to stay at the all-inclusive 4* Sol Cayo Coco, situated on the tropical island of Cayo Coco, Cuba, for two weeks. The holiday was booked as a package deal through tour operators Thomas Cook.

However, after arriving at the hotel it was immediately obvious to our client that levels of hygiene within the hotel were not at an acceptable standard.

Poor hygiene standards

Stephen claims there was a strong smell of sewage that was noticeable throughout the hotel, faeces was found on the floor and the majority of toilets within the hotel were blocked and overflowing.

Stephen also claims that his room was not cleaned regularly and that towels/linens were not changed during his stay. Furthermore, appliances provided in his hotel room, such as the shower, were not in good working condition.

Hotel restaurant – ‘dirty’

As our client had booked an all-inclusive stay at the Sol Cayo Coco, he ate at the hotel restaurant each night during his holiday. According to Stephen, this was not a pleasant experience. Food served to guests was often left out uncovered for long periods of time, food was under-cooked and at times appeared to have been reheated.

Overall the standard of food available at the hotel was poor, as was the choice of dishes available. Furthermore, our client claims that the restaurant itself appeared ‘dirty’ and was infested with flies and insects. Stephen adds that the cutlery and crockery provided to guests also appeared unclean.

Symptoms

Unfortunately, just a few days into the holiday Stephen began to feel ill. He suffered various debilitating symptoms including vomiting and severe diarrhoea, as well as stomach cramps, nausea, fatigue and a high temperature.

Our client avers that his symptoms, which lasted a total of 20 days, were caused by the poor levels of hygiene at the Sol Cayo Coco.

Our expert Travel Law team managed to secure Stephen total of £2,400 in compensation.

Stephen was very pleased that we were able to secure the compensation he deserved and said following the result:

“Having been treated very badly by my tour operator, I turned to Hampson Hughes for help. The help and support I received from their Travel Law team was fantastic”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

Discover how much compensation you could be entitled to and call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holiday sickness leaves lasting effects on toddler

A toddler, who was making good progress toilet training, was so ill whilst on holiday he will no longer use the potty.

Severe stomach cramps

The two year old, who fell ill at a Spanish holiday resort, went through fifty nappies in just seven days after suffering with severe stomach cramps and diarrhoea.

His parents, Nicola Beaumont and Craig Mitchell, also fell ill whilst staying at the 3* Sur Menorca Hotel, in the Punta Prima area of Menorca.

Whilst the family from Rotherham have now recovered from their symptoms, which included stomach cramps, diarrhoea and vomiting, they claim the holiday has had lasting effects on their son.

Nicola said:

“Our son was doing well with his potty training up until the holiday. However, he was so ill he got through two whole packets of nappies in less than a week. I think this experience has left him slightly traumatised as he won’t go near the potty now.”

To add insult to injury, Thomson – the company through which the holiday was booked, offered the family £80 in vouchers or a £60 cheque after they complained. The family have since sought legal advice and instructed Hampson Hughes Solicitors to seek compensation on their behalf after the holiday they’d saved for and looked forward to, was ruined.

‘The food was the worst part’

According to Nicola, hygiene standards within the hotel restaurant were poor. She told the team at Hampson Hughes Solicitors that the sausages available at breakfast were the hotdogs from the night before, only reheated, and raw chicken was served numerous times.

Photograph of the inside of a raw chicken nugget taken by Nicola at the Sur Menorca Hotel.

Photograph of the inside of a raw chicken nugget taken by Nicola at the Sur Menorca Hotel.

Mouldy bread

On one occasion, Nicola gave her toddler a hamburger from the snack bar, only to have to snatch it back when she noticed the inside of the bread bun was covered in mould. Nicola commented:

“The food was the worst part. For a 3*+ rated hotel I wasn’t expecting gourmet food every day. What I was expecting – quite wrongly it seemed – was properly cooked food, free from bugs and other items.”

After falling ill, both adults were unable to leave their room for a number of days and their son became very distressed. When they tried to speak to hotel staff about their illness, the couple were offered hand sanitizer and were told a hotel doctor could be called, at a cost of 60 Euros.

Other guest complaints

Nicola told Hampson Hughes Solicitors that other guests eating in the restaurant were experiencing similar issues, with several guests reporting glass inside jelly served to their children.

She also claims that one family was asked to leave the restaurant when they were caught taking photographs of the raw chicken they had been served.

Photograph taken by Nicola of the pool at the Sur Menorca Hotel.

Photograph taken by Nicola of the pool at the Sur Menorca Hotel.

Return to UK

Since returning from holiday Nicola has noticed complaints were not confined to her and the people she spoke with whilst abroad. A number of guests staying at the hotel at the same time as her and her family have expressed their disappointment via the holiday review site, Trip Advisor.

The reviews include multiple complaints of sickness and diarrhoea, an unclean restaurant and one guest even claimed that there had been faeces in the swimming pool which staff did nothing about.

There are also more reports of raw and substandard food with one guest even including photographs of a caterpillar that he found in his child’s dinner.

‘Overall, very disappointed’

From start to finish the family experienced problems. Upon first arriving at the hotel reception desk they say they were left disappointed when they had to struggle with three suitcases and a pram. They felt even more let down when the cleanliness of their room fell short of acceptable standards. Nicola told Hampson Hughes Solicitors:

“I could tell that the sheets hadn’t been changed once, as my son dropped a piece of chocolate on his bed at the start of the week and it was still there when we left.”

Things got worse when they arrived at the pool, which they said was ‘filthy’, with the water itself looking as though it was not cleaned regularly. Nicola continued:

“The pools weren’t clean; there were scum marks around the sides of the main pool and in the splash park for children. What’s more, leftover food and spilled drinks from the entertainment the night before was also left to rot around the pool area the following day. It was disgusting.”

Speaking about their overall experience at the Hotel Sur Menorca Nicola said:

“Craig and I are both very disappointed that our first holiday with our two year old son was ruined – no one wants to have to run to the loo constantly or be stuck in the rooms for days.

“Never in my life have I been on holiday and wanted to go home after three days. We were especially disappointed as we feel Thomson or the hotel didn’t care at all.”

Package holiday claims – specialist advice

Shiamli Mehta-Cronie, who heads up the Travel Law department at Hampson Hughes Solicitors said:

“This case of holiday sickness was clearly very distressing for the family but sadly not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.

“However, you can take legal action if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Being confined to your room with diarrhoea and vomiting as a result of poor hygiene is unacceptable and action can be taken.”

Start your holiday illness claim today

If you believe that your tour operator could have done more to prevent your symptoms of illness or injury, contact us today. Whether you have experienced illness or injury during your flight, whilst staying in your package deal hotel, or during an excursion arranged by a company working in conjunction with your tour operator, we can help. For further information, call 0800 888 6 888 or email info@hampsonhughes.com

Children Struck With Vomiting Bug at Spanish Resort

In May this year, at least thirty children were reportedly hospitalised after falling ill at a hotel in Spain.

Marina Parc Hotel

It was reported that children staying at the Marina Parc hotel in Arenal D’en Castell, Menorca, experienced “severe sickness and diarrhoea” after playing in the hotel pool.

One guest at the hotel, Kevin Kiernan, was enjoying a two week stay with his partner and 10 month old daughter when his child became ill. Mr Kiernan claims the hotel provided the family with a dirty cot, staff failed to keep highchairs in the restaurant clean and that ‘scum’ was visible in the pool.

Projectile Vomiting

Mr Kiernan’s child was so violently sick – he claims at one point she was projectile vomiting – that she had to be taken to a Spanish hospital and was put on a drip.

Mr Kiernan has spoken out about his ordeal:

“One minute [my daughter] was smiling and laughing then she was violently sick it was very scary,

“Then when we cleaned her up but she was sick again. We were really worried.”

His daughter was kept in hospital for four days, but had to return for further tests. Whilst at the hospital, Mr Kiernan claims that he met other parents of sick children who were staying at the same hotel.

The family of three returned home to Wales five days earlier than planned. Once back home, their daughter was taken to Cardiff hospital and received further treatment.

First Choice

First Choice, with whom the holiday was booked, offered the family a travel voucher worth just £50 when he complained, according to Mr Kiernan.

A spokesman for First Choice has said:

“We are sorry to hear of the Kiernan family’s experience. As this is now subject to legal proceedings, it would be inappropriate for us to comment further.

“We closely audit all resorts to which we operate to ensure that health, hygiene and comfort levels are maintained in line with industry standards.”

Holiday Sickness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, and to discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com

Source: Huffington Post

Hundreds Struck by Norovirus on UK to US Cruise

It has emerged that hundreds of passengers aboard a British cruise ship to North America have been taken ill with norovirus.

There are 919 passengers and over 500 crew members on board the Balmoral. According to health officials from the US Centre for Disease Control (CDC), around 252 of those have been struck with the virus. Around eight members of the crew are also said to be suffering from norovirus, also known as the winter vomiting bug.

The ship, carrying mainly British passengers according to owners Fred Olsen Cruise Lines, set sail from Southampton in the UK on the 16th April, for a five week “Old England to New England” journey to the States.

When the ship docked in Baltimore on 30th April, CDC experts boarded in order to carry out tests on those that were showing signs of illness. The Balmoral docked in Portland on Sunday and is expected to arrive in Saint John, in the Canadian province of New Brunswick, today. Those that are infected with the virus have been instructed to stay inside their cabins.

A statement from Fred Olsen Cruises said:

“Fred.Olsen has been undertaking extensive sanitisation measures and cleaning of the ship, in accordance with its strict illness containment and prevention plan.

“Commonly, the illness abates within one or two days. Those guests who are affected are asked to remain in their rooms during this time – with complimentary room service and in-room entertainment.

“Fred.Olsen is co-operating fully with all the necessary maritime agencies and authorities,‎ as Balmoral continues on her cruise, and will continue to make e‎very effort possible to ensure the safety and well-being of all its guests and crew on board, which is of paramount importance.”

However, this is not the first time that the Balmoral has been hit by a viral outbreak. In May last year, passengers aboard the ship fell ill with the same norovirus and the trip was cut short. In 2010, more than 300 passengers were reported suffering diarrhoea and vomiting when the Balmoral docked in Los Angeles, whilst in 2009 during a cruise around Scotland, over 100 passengers were reported to have been struck with norovirus.

Symptoms of the norovirus include rapid onset of nausea, vomiting and diarrhoea and often last a day or two.

Holiday Illness – Expert Advice

If you have been affected by the norovirus outbreak whilst on board the Balmoral cruise ship and you would like expert advice on this type of case, contact Hampson Hughes Solicitors today on 0800 888 6888 or email claims@hampsonhughes.com

Alternatively, if you have suffered from an illness due to poor hygiene standards whilst on a cruise holiday within the past 3 years, you may be entitled to compensation. Contact our expert Travel Law team today for further information.

Please note, if at any stage you have accepted a settlement directly from the cruise provider, or asked to sign a disclaimer, you may be undercompensated and you will be unable to make a claim for compensation.

Sources: BBC News; Sky News