Tag: TUI Holiday

Holiday Injury Leaves Toddler Brain Damaged

Stanley Birch was on a luxury holiday with his parents at a five star resort in Bodrum, Turkey when the holiday injury took place in 2014.

Holiday injury

Stanley was lying on a sunbed when a heavy speaker fell off a nearby balcony, falling 15 meters before landing on the two year old’s head. His parent’s feared he may be dead, as he lay motionless in a pool of blood by the pool.

A doctor staying at the hotel, the Yasmin Resort in Turgutreis, picked him up and he was rushed to a nearby hospital. Staff at the Bodrum Hospital operated on Stanley for over three hours.

Severe brain damage

The two year old was left with severe brain damage after surgeons found an epidural haematoma and were required to drain excess blood off his brain. Stanley also needed 20 staples to his head and ten stiches to his face following the incident.

Now six, Stanley’s development has been affected and his parent’s say he suffers with behavioural issues as a result of his injuries. He has to attend regular monthly check ups and his brain development is closely monitored.

Holiday injury compensation from TUI

Stanley and his family are potentially now looking at a potential payout of hundreds of thousands of pounds in personal injury compensation from holiday tour operator, TUI.

Stanley’s mother, Amy, said:

‘It was horrible.

‘Stanley had just woken up, and we were by the pool a few metres from him. Then I heard this bang and everyone was screaming.

‘I turned round and saw him lying still. He was off the sun lounger, which was completely smashed. I thought he was dead.

‘He wasn’t crying, I knew something was wrong because I knew he should be crying.

‘The ambulance came and he was in and out of consciousness when they got him to the hospital.

‘He was in there for three hours where they discovered he had suffered a tear to his main artery.’

His father, Mitchell, added:

‘He is happy and doing well, and we are lucky he is alive. But no-one knows for sure if he will develop 100 percent as he should have.

‘It is very stressful thinking how what happened on that day could still change his life now.’

Thomson accepted liability last year, but it is unlikely Stanley will receive any compensation until he is at least 18. This is because professionals won’t know exactly what effect his injuries will have until he comes to key moments in his life, such as school and exams.

TUI’s response

A spokeswoman for Thomson and First Choice said:

‘We can confirm that an incident took place at the Yasmin Resort in Bodrum on 12th June 2014 and as a result a child was taken to hospital.

‘Our resort team offered every possible support and assistance at the time of and in the aftermath of the incident, conducting a full investigation to understand what happened.

‘Our Welfare Team based in the UK were also in direct contact with the customers and continued to offer the necessary support.

‘As this case is now subject to legal proceedings it would be inappropriate to comment further.’

Holiday injury claims – expert advice

Holiday injury compensation may be available where your non-fault injury is the result of professional negligence at any stage of your package holiday. This also includes negligence on behalf of service providers working in conjunction with your tour operator.

If you believe that your tour operator could have taken reasonable steps towards preventing your injury, contact us today on 0800 888 6888 or email info@hh-law.co.uk. Hampson Hughes Solicitors’ dedicated team of holiday injury solicitors could help you to secure maximum personal injury compensation.

Source: Metro

Woman Awarded Over £4,000 Holiday Illness Compensation

A woman from Oldham has received over £4,000 in holiday illness compensation after she contracted Salmonella while in Cuba.

Holiday illness – Salmonella

Deborah Beswick and her husband travelled to the 4* Tryp Cayo Coco resort in Cuba for a two week holiday in September 2015. However after just a week at the resort, Mrs Beswick was struck with severe holiday illness. Her symptoms included vomiting, diarrhoea and stomach cramps.

Upon the couple’s return to the UK, Mrs Beswick’s holiday illness symptoms worsened. She attended an out-of-hours GP at Manchester Royal Hospital, as well as visiting her own GP, where tests revealed that she had contracted Salmonella food poisoning. Doctor’s warned Mrs Beswick that her symptoms are not due to subside until July 2017, meaning that her ‘holiday illness’ will have lasted a total of 22 months.

‘Alarming’ food and hygiene standards

Mrs Beswick avers that her holiday illness symptoms were a direct result of the ‘alarming’ food and hygiene standards and practises she witnessed at the Tryp Cayo Coco.

According to Mrs Beswick, during her stay at the 4* resort she witnessed:

• Food was left uncovered and exposed to flies
• Birds flying around the buffet restaurant
• Food that appeared to have been reheated
• Food that was reused for several meals throughout the day
• Food that was left for prolonged periods of time at room temperature

Payout

After seeking legal advice, Mrs Beswick was awarded a total of £4,700 in holiday illness compensation from tour operator Thomas Cook.

Holiday illness compensation claims – expert advice

If you believe that your holiday sickness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

Whatever your experience with holiday illness, we may be able to help. Call our expert team of travel law solicitors today for a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

For further information on holiday illness compensation, please see our ‘Package Holiday Claims’ page.

Source: Oldham Evening Chronicle

Over £3,000 in Damages Secured for Illness Abroad

Image of a beach in Side, Turkey

Our team of dedicated Travel Law solicitors recently took instruction from a client whose luxury holiday to Turkey was ruined by holiday illness.

Mr Field booked a two week stay at the Barut Arum Hotel in Side, Turkey with tour operators TUI UK LTD in September 2015.

Poor Food Hygiene Standards

Unfortunately, within the first few days of his stay at the 4* hotel, Mr Field noticed that food hygiene standards were not to an acceptable standard.

Our client reports:

• Buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time.
• A lot of flies around the eating area
• Food appeared to be reheated
• Certain food were being recycled for use in other meals
• Members of the catering staff were not wearing gloves when handling the food products
• Hot food was being added to trays containing cooler food of the same type.
• Drinks served tasted as if they were watered down
• Ice in drinks which were believed to be made from local tap water

As Mr Field had booked the holiday as an all-inclusive package deal, he had paid in advance for the hotel to provide his daily meals. However, after a few occasions of eating here, our client began to feel unwell.

Illness Abroad

Mr Field complained of suffering symptoms including diarrhoea; stomach pains and vomiting, as well as nausea and fatigue.

Whilst in Turkey, our client sought medical attention from the hotel doctor and was taken to hospital where he was administered with an intravenous drip. Mr Field was discharged from hospital the following day.

Our expert Travel Law team managed to secure a total of £3,050 in holiday illness compensation for Mr Field

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on compensation for illness abroad, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Holiday Ruined by Poor Food Hygiene Standards at Hotel

Image of uncovered buffet food

We recently took instruction from a client who was struck down with holiday illness whilst in Egypt.

4* Magic Life Sharm

Our client, Susan, stayed at the 4* Magic Life Sharm in Sharm El Sheikh, Egypt for 7 days in October 2015. The holiday was booked as an all-inclusive package deal with tour operator TUI UK.

As Susan had opted for an all-inclusive stay, the price of all of her meals and drinks were included when booking and were provided by the hotel.

However when Susan attended the restaurant for her first meal, she noticed that hygiene standards were not to an appropriate standard. Our client reports:

• Buffet style food service which was tepid in temperature
• A high number of flies and insects around the eating area
• Meat and fish products were partially cooked and appeared to be reheated
• Certain foods were often recycled for use in other meals
• The temperature of the buffet food was not monitored by staff
• Hot food was added to trays containing cooler food of the same type

Aside from the food, Susan noted that the drinks served to hotel guests appeared to be watered down and contained ice cubes, which she suspects were made using local tap water.

Severe Gastric Illness

Unfortunately our client contracted a severe gastric illness just a few days after eating at the hotel restaurant for the first time. Susan complained of suffering with symptoms including severe diarrhoea, stomach pains and vomiting, as well as feeling nauseous.

Susan’s symptoms lasted for a total of 12 days. Day to day activities were restricted whilst away, and this did not improve upon our client’s return to the UK. Overall, Susan’s week long holiday to Egypt was completely ruined.

Our team of expert Travel Law solicitors secured a total of £2,000 compensation for Susan on this occasion.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£3,800 Secured for Food Poisoning Abroad

Image of coral under the sea in Egypt

Our team of dedicated Travel Law solicitors were recently instructed by a holidaymaker who suffered such severe food poisoning whilst in Egypt that she had to be hospitalised upon her return home.

Lisa Cooper booked a week long stay at the 4* Coral Sea Water World Resort in Sharm El Sheikh, Egypt, for the end of September/beginning of October last year. The holiday was booked as an all-inclusive package deal with tour operators TUI UK.

‘Food served partially cooked’

Unfortunately for Mrs Cooper, the cleanliness of the hotel restaurant was not to an acceptable standard. The buffet style food service available was often tepid in temperature and dishes were left uncovered for extended periods of time. According to Mrs Cooper, meat and fish products were served partially cooked and appeared to have been reheated and she saw hot food food being added to trays containing cooler food of the same type. Our client suspects that with the latter in mind, certain foods were recycled for use in other meals.

Mrs Cooper also noted that kitchen and restaurant staff were not wearing gloves when handling food products, nor did staff monitor the temperature of the buffet food before it was served to guests.

Furthermore, our client reports that a high volume of flies and insects could be seen around the eating areas and the uncovered food.

Holiday illness – food poisoning

Only a few days into her stay at the Coral Sea Water World hotel, Mrs Cooper began to suffer with various symptoms related to food poisoning. Our client complained of severe diarrhoea – which often contained blood; abdominal cramps; nausea and a high temperature.

Mrs Cooper did not seek medical attention whilst in Egypt as due to the seriousness of her symptoms, she was confined to her hotel room for the latter part of the holiday. Upon Mrs Cooper’s return to the UK however, she sought advice from her GP. Our client was immediately admitted to hospital where she was administered fluids in the form of an IV drip.

While Mrs Cooper’s more serious symptoms subsided after around 5 days, the minor symptoms she suffered lasted for a total of 60 days. As a result, our client was required to take 2 months sick leave from her place of employment.

Our Travel Law team secured a total of £3,800 in holiday illness compensation for Mrs Cooper.

Commenting on her overall experience and the service provided by Hampson Hughes, Mrs Cooper said:

“Stress free from start to finish!

“Fantastic service, stress free and very organised. Would recommend Hamspon Hughes to anyone and I was kept up to date the whole way through.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,100 Secured for Holiday Illness in Egypt

Image of the coast of the Red Sea at sunset

We were recently instructed by a holidaymaker who contracted holiday illness due to poor hygiene standards on their Egyptian getaway.

Our client had booked an all-inclusive package holiday at The Grand Hotel in Sharm El Sheikh in Egypt for one week.

However, just two days into their holiday, they began to suffer stomach cramps, sever diarrhoea, nausea and fatigue, all of which lasted around 13 days.

Our client attended a pharmacy whilst abroad and was prescribed medication to help relieve their symptoms.

According to the claimant, hygiene standards at The Grand Hotel appeared very poor, particularly in relation to the hotel restaurant and the food it served. They claim that food was under-cooked, appeared reheated and was left out for long periods of time.

Furthermore, our client was not the only holidaymaker at The Grand Hotel struck by illness, as they spoke with other guests suffering from similar symptoms.

Our expert Travel Law team managed to secure a total of £2,100 compensation for our client.

Following the successful outcome our client said:

“I am incredibly pleased by the outcome of my claim. I literally sat back and waited for my settlement. I never thought it would be this easy or go so smoothly. I really can’t thank Hampson Hughes Solicitors enough.”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation.

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.
To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£4,500 Secured for Holiday Illness in Egypt

Image of boats sailing on the river Nile Egypt

We were recently instructed by two clients who contracted infective gastroenteritis, a type of holiday illness, whilst on holiday in Egypt.

Our clients booked a 10 night stay at the Jaz Mirabel Park Hotel in Egypt. The trip was booked an all-inclusive package deal with tour operator Thomson.

However, just a few days into their holiday, our clients began to suffer with stomach cramps, headaches, temperature and fatigue. They aver that their illness was caused by the poor food and hygiene standards in their hotel, particularly in relation to the food served.

Our clients report: Food was under-cooked in the hotel restaurant and was not served at the right temperature; food appeared reheated and was left out for long periods of time; staff members did not wear gloves when handling the food.

According to the claimants, cutlery and crockery appeared dirty and the food available was generally of a poor standard.

Our clients also claim that their room was not cleaned on a regular basis.

Our expert Travel Law team managed to secure a total of £4,500 compensation for our clients.

Following the successful outcome our clients said:

“Class service from start to finish and a positive result.”

“Thank you to all at Hampson Hughes Solicitors.”

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Over £11,000 Awarded after Family Holiday Ruined

Image of clear blue sea white sandy beach and clear blue sky in the Dominican Republic

Our expert Travel Law team recently secured compensation for five clients after their family holiday to Turkey was ruined by poor food and hygiene standards at their chosen hotel.

The family of eight booked a ten day stay at the Sunrise Park Resort and Spa, in Antalya, Turkey with tour operators Thomas Cook.

Unfortunately, just a few days into their stay five family members began to suffer symptoms relating to food poisoning. All five were struck down with severe stomach cramps, diarrhoea (with gas), vomiting and fatigue.

According to our clients, the food and hygiene standards at the hotel were very poor, particularly in the hotel restaurants.

They claim that food was not served at the right temperature, appeared reheated and was left out uncovered for long periods of time. There also did not appear to be any suitable form of refrigeration and staff did not wear gloves when handling food.

Our clients also claim that the restaurant itself, along with the crockery and cutlery available to hotel guests, was ‘filthy’. The claimants also reported sighting cats roaming freely around the resort.

Due to the nature of their symptoms, our clients’ family holiday was completely ruined, not just for themselves, but for the three family members who did not become unwell.

On this occasion, we managed to secure a total of £11,450 in compensation for our clients.

Our clients were extremely happy with the successful outcome and said of the claims process with Hampson Hughes:

“We are very happy with the service we have received and would definitely recommend Hampson Hughes Solicitors to a friend!”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Compensation Secured for Holiday Sickness in Egypt

Straw umbrellas on a beach in Egypt

We recently secured compensation for two clients after they contracted holiday sickness whilst on holiday in Egypt.

Steigenberger Aqua Magic hotel

Our clients booked a week long stay at the Steigenberger Aqua Magic hotel in Egypt in December last year.

Unfortunately, just three days into their all-inclusive package holiday, the claimants began to feel unwell. They suffered symptoms including diarrhoea, stomach cramps and vomiting, along with nausea and fatigue. In total, our clients’ symptoms lasted two weeks.

According to the claimants, food and hygiene standards at the hotel were very poor – upon their arrival they noticed a strong smell of sewage around the hotel.

Hotel Restaurant

Our clients report that food served in the hotel restaurant was served under-cooked and at the incorrect temperature, as well as appearing reheated. The buffet style food available was left out, often uncovered, for long periods of time and without suitable refrigeration.

Our clients also assert that the overall choice and quality of the food was of a very poor standard and that the bar and eating areas were often infested with flies and insects.

The claimants aver that their illness was caused by these poor standards of food and hygiene within the hotel, particularly the hotel restaurant.

Our expert Travel Law team managed to secure a total of £3,700 in compensation for our clients on this occasion.

Head of Travel Law here at Hampson Hughes Solicitors, Shiamli Mehta-Cronie said:

“Such cases signify another triumph in the battle against the cost cutting exercises we see from tour operators. It is simply not acceptable to allow them to continue to take money from hard working holiday makers and provide them with sub-standard hygiene practices in return.

“If you have been struck down by illness while on a package holiday, call us today for your free no obligation consultation.”

Holiday Sickness Claims – Expert Advice

If you believe that your holiday sickness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page. To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,400 Secured for Holiday Illness in Egypt

Image of a busy beach in Sharm el Sheikh

Our Travel Law team were recently instructed by a client who was struck ill with food poisoning whilst on holiday in Egypt.

The claimant booked an all-inclusive package holiday, for two weeks, at the Tropicana Rosetta & Jasmine Club Hotel in Egypt in April 2015.

Unfortunately, half way into the holiday our client began to suffer from stomach cramps, diarrhoea and vomiting, symptoms which lasted a total of 18 days.

According to the claimant, food in hotel restaurant was under-cooked, was not served at the right temperature and appeared reheated. They claim that food was left out for long periods of time, the restaurant appeared dirty and that the standard and choice of food served at the hotel was poor. According to our client, staff members did not wear gloves when handling the food and eating areas were infested with insects.

They also claim that the furniture and decor in their own hotel room, and that throughout the hotel, was not in good condition.

Our expert Travel Law team managed to secure £2,400 compensation for our client.

Commenting on the claims process and the service they received from us, our client said:

“Quick, easy and worth it! I’m so glad I contacted Hampson Hughes Solicitors.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.