Tag: all-inclusive holiday Turkey

Over £3,000 in Damages Secured for Illness Abroad

Image of a beach in Side, Turkey

Our team of dedicated Travel Law solicitors recently took instruction from a client whose luxury holiday to Turkey was ruined by holiday illness.

Mr Field booked a two week stay at the Barut Arum Hotel in Side, Turkey with tour operators TUI UK LTD in September 2015.

Poor Food Hygiene Standards

Unfortunately, within the first few days of his stay at the 4* hotel, Mr Field noticed that food hygiene standards were not to an acceptable standard.

Our client reports:

• Buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time.
• A lot of flies around the eating area
• Food appeared to be reheated
• Certain food were being recycled for use in other meals
• Members of the catering staff were not wearing gloves when handling the food products
• Hot food was being added to trays containing cooler food of the same type.
• Drinks served tasted as if they were watered down
• Ice in drinks which were believed to be made from local tap water

As Mr Field had booked the holiday as an all-inclusive package deal, he had paid in advance for the hotel to provide his daily meals. However, after a few occasions of eating here, our client began to feel unwell.

Illness Abroad

Mr Field complained of suffering symptoms including diarrhoea; stomach pains and vomiting, as well as nausea and fatigue.

Whilst in Turkey, our client sought medical attention from the hotel doctor and was taken to hospital where he was administered with an intravenous drip. Mr Field was discharged from hospital the following day.

Our expert Travel Law team managed to secure a total of £3,050 in holiday illness compensation for Mr Field

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on compensation for illness abroad, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

£2,400 Secured after Client Contracts Giardiasis in Turkey

Image of a hot air balloon travelling over a mountains blue sea and a small island in Oludeniz Turkey

Our Travel Law team recently secured over £2,000 for a client after they contracted the Giardiasis infection whilst on holiday in Turkey.

Lykia World Hotel

Our client booked to stay at the Lykia World Hotel in Oludeniz, Turkey. The holiday was booked as an all-inclusive package deal with tour operators Thomas Cook.

Just a few days into the holiday however, our client began to feel unwell and started to suffer with various symptoms relating to the Giardiasis infection. Symptoms suffered by our client included:

• Diarrhoea
• Fatigue
• Abdominal cramps
• Nausea
• Vomiting
• Raised Temperature
• Foul smelling burps

Gardiasis infection

Giardiasis is an infection of the digestive system caused by tiny parasites, known as Giardia intestinalis. It is usually contracted through direct contact between people, but can be spread when an infected person doesn’t wash their hands properly after going to the toilet. The parasites are then transferred on to surfaces, utensils or food. The infection can also be contracted through the consumption of contaminated water.

Our client avers that their symptoms were a direct result of the poor level of food and hygiene standards at the Lykia World Hotel. In particular, the claimant refers to an incident in which they were told by hotel staff that fruit and vegetables served were washed with local tap water, which is thought to have cause the Giardiasis infection.

Hotel restaurant – poor hygiene standards

Whilst visiting the hotel restaurant, the claimant noticed numerous worrying hygiene issues, including food that appeared to have been reheated and certain foods that was recycled for use in other meals. Our client also reports that staff did not wear protective gloves when handling food. Meat and fish products also appeared to be partially cooked and reheated, the claimant noted there were lots of flies around the eating areas, as well as the buffet style food being left uncovered for extended periods of time.

However, the poor hygiene standards were not confined solely to the restaurant as our client reports that the bathroom in their hotel suite was very dirty and in a poor state of repair.

On this occasion our expert Travel Law team managed to secure a total of £2,400 in compensation for our client.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.

Source: NHS Choices

Over £11,000 Awarded after Family Holiday Ruined

Image of clear blue sea white sandy beach and clear blue sky in the Dominican Republic

Our expert Travel Law team recently secured compensation for five clients after their family holiday to Turkey was ruined by poor food and hygiene standards at their chosen hotel.

The family of eight booked a ten day stay at the Sunrise Park Resort and Spa, in Antalya, Turkey with tour operators Thomas Cook.

Unfortunately, just a few days into their stay five family members began to suffer symptoms relating to food poisoning. All five were struck down with severe stomach cramps, diarrhoea (with gas), vomiting and fatigue.

According to our clients, the food and hygiene standards at the hotel were very poor, particularly in the hotel restaurants.

They claim that food was not served at the right temperature, appeared reheated and was left out uncovered for long periods of time. There also did not appear to be any suitable form of refrigeration and staff did not wear gloves when handling food.

Our clients also claim that the restaurant itself, along with the crockery and cutlery available to hotel guests, was ‘filthy’. The claimants also reported sighting cats roaming freely around the resort.

Due to the nature of their symptoms, our clients’ family holiday was completely ruined, not just for themselves, but for the three family members who did not become unwell.

On this occasion, we managed to secure a total of £11,450 in compensation for our clients.

Our clients were extremely happy with the successful outcome and said of the claims process with Hampson Hughes:

“We are very happy with the service we have received and would definitely recommend Hampson Hughes Solicitors to a friend!”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email info@hampsonhughes.com.