Tag: thomas cook

Holiday Injury Leaves Toddler Brain Damaged

Posted on May 8, 2017 by - Children's Accidents, Package Holiday Claims

Stanley Birch was on a luxury holiday with his parents at a five star resort in Bodrum, Turkey when the holiday injury took place in 2014.

Holiday injury

Stanley was lying on a sunbed when a heavy speaker fell off a nearby balcony, falling 15 meters before landing on the two year old’s head. His parent’s feared he may be dead, as he lay motionless in a pool of blood by the pool.

A doctor staying at the hotel, the Yasmin Resort in Turgutreis, picked him up and he was rushed to a nearby hospital. Staff at the Bodrum Hospital operated on Stanley for over three hours.

Severe brain damage

The two year old was left with severe brain damage after surgeons found an epidural haematoma and were required to drain excess blood off his brain. Stanley also needed 20 staples to his head and ten stiches to his face following the incident.

Now six, Stanley’s development has been affected and his parent’s say he suffers with behavioural issues as a result of his injuries. He has to attend regular monthly check ups and his brain development is closely monitored.

Holiday injury compensation from TUI

Stanley and his family are potentially now looking at a potential payout of hundreds of thousands of pounds in personal injury compensation from holiday tour operator, TUI.

Stanley’s mother, Amy, said:

‘It was horrible.

‘Stanley had just woken up, and we were by the pool a few metres from him. Then I heard this bang and everyone was screaming.

‘I turned round and saw him lying still. He was off the sun lounger, which was completely smashed. I thought he was dead.

‘He wasn’t crying, I knew something was wrong because I knew he should be crying.

‘The ambulance came and he was in and out of consciousness when they got him to the hospital.

‘He was in there for three hours where they discovered he had suffered a tear to his main artery.’

His father, Mitchell, added:

‘He is happy and doing well, and we are lucky he is alive. But no-one knows for sure if he will develop 100 percent as he should have.

‘It is very stressful thinking how what happened on that day could still change his life now.’

Thomson accepted liability last year, but it is unlikely Stanley will receive any compensation until he is at least 18. This is because professionals won’t know exactly what effect his injuries will have until he comes to key moments in his life, such as school and exams.

TUI’s response

A spokeswoman for Thomson and First Choice said:

‘We can confirm that an incident took place at the Yasmin Resort in Bodrum on 12th June 2014 and as a result a child was taken to hospital.

‘Our resort team offered every possible support and assistance at the time of and in the aftermath of the incident, conducting a full investigation to understand what happened.

‘Our Welfare Team based in the UK were also in direct contact with the customers and continued to offer the necessary support.

‘As this case is now subject to legal proceedings it would be inappropriate to comment further.’

Holiday injury claims – expert advice

Holiday injury compensation may be available where your non-fault injury is the result of professional negligence at any stage of your package holiday. This also includes negligence on behalf of service providers working in conjunction with your tour operator.

If you believe that your tour operator could have taken reasonable steps towards preventing your injury, contact us today on 0800 888 6888 or email . Hampson Hughes Solicitors’ dedicated team of holiday injury solicitors could help you to secure maximum personal injury compensation.

Source: Metro

Woman Awarded Over £4,000 Holiday Illness Compensation

Posted on May 2, 2017 by - Package Holiday Claims

A woman from Oldham has received over £4,000 in holiday illness compensation after she contracted Salmonella while in Cuba.

Holiday illness – Salmonella

Deborah Beswick and her husband travelled to the 4* Tryp Cayo Coco resort in Cuba for a two week holiday in September 2015. However after just a week at the resort, Mrs Beswick was struck with severe holiday illness. Her symptoms included vomiting, diarrhoea and stomach cramps.

Upon the couple’s return to the UK, Mrs Beswick’s holiday illness symptoms worsened. She attended an out-of-hours GP at Manchester Royal Hospital, as well as visiting her own GP, where tests revealed that she had contracted Salmonella food poisoning. Doctor’s warned Mrs Beswick that her symptoms are not due to subside until July 2017, meaning that her ‘holiday illness’ will have lasted a total of 22 months.

‘Alarming’ food and hygiene standards

Mrs Beswick avers that her holiday illness symptoms were a direct result of the ‘alarming’ food and hygiene standards and practises she witnessed at the Tryp Cayo Coco.

According to Mrs Beswick, during her stay at the 4* resort she witnessed:

• Food was left uncovered and exposed to flies
• Birds flying around the buffet restaurant
• Food that appeared to have been reheated
• Food that was reused for several meals throughout the day
• Food that was left for prolonged periods of time at room temperature

Payout

After seeking legal advice, Mrs Beswick was awarded a total of £4,700 in holiday illness compensation from tour operator Thomas Cook.

Holiday illness compensation claims – expert advice

If you believe that your holiday sickness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

Whatever your experience with holiday illness, we may be able to help. Call our expert team of travel law solicitors today for a FREE no-obligation consultation. Call 0800 888 6 888 or email .

For further information on holiday illness compensation, please see our ‘Package Holiday Claims’ page.

Source: Oldham Evening Chronicle

£2,200 Compensation Awarded for Holiday Illness

Posted on February 24, 2017 by - Package Holiday Claims, Success Stories

Our team of Travel Law solicitors recently secured compensation for a client whose stay at the Rui Palace in Gran Canaria was ruined by holiday illness.

Holiday illness

Unfortunately, just three days into their all-inclusive package holiday, the claimant began to feel unwell. They suffered symptoms including diarrhoea, stomach cramps and vomiting, along with nausea and fatigue. In total, our client’s symptoms lasted three weeks.

Hotel restaurant

According to the claimant, food and hygiene standards at the hotel were very poor.

Our client reports that meat and fish served in the hotel restaurant was served under-cooked and at the incorrect temperature, as well as appearing reheated. The buffet style food available was left out, often uncovered, for long periods of time and without suitable refrigeration. Drinks appeared watered down, and the claimant believes ice in drinks was made using local tap water.

Our client also asserts that the overall choice and quality of the food was of a very poor standard and that the bar and eating areas were often infested with flies and insects. They added that during their stay at the Rui Palace they did not witness kitchen or restaurant staff wearing gloves when handling food.

The claimant avers that their illness was caused by the poor levels of food and hygiene within the hotel, particularly the hotel restaurant.

Outcome

Our expert Travel Law team managed to secure a total of £2,200 in compensation for our client on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

Whatever your experience with holiday illness, we may be able to help. Call our expert team of travel law solicitors today for a FREE no-obligation consultation. Call 0800 888 6 888 or email .

For further information on holiday illness compensation, please see our Package Holiday Claims page.

£4,000 in Compensation Awarded to Mother & Son

Posted on December 29, 2016 by - Package Holiday Claims, Success Stories

Image of a beach in Bulgaria

Our dedicated travel law solicitors were recently instructed by a mother, on behalf of herself and her young son, after they were both struck with holiday illness during their Bulgarian getaway.

Two week family holiday ruined

Our client booked an all-inclusive package holiday to Bulgaria, through tour operators Thomas Cook, at the end of June 2015.

However their two week family holiday to the 3* Laguna Park Hotel did not go as planned, due to the mother of the group – and her son – contracting a severe bout of gastric illness. Both report suffering with severe diarrhoea, abdominal cramps, nausea and vomiting. They also complained of a raised temperature and fatigue.

As a result of their symptoms, which lasted a fortnight, our clients were unable to enjoy their time in Bulgaria. Day to day activities such as sight seeing, excursions and swimming were also restricted throughout the family’s stay at the Laguna Park Hotel.

Poor hygiene standards in hotel

Due to the board type of our client’s holiday (all-inclusive) all food and drink throughout their stay was provided by and consumed within the hotel. Unfortunately according to our client, the standards of food hygiene within the hotel restaurant were not to an acceptable standard. Our client reports:

• Buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time.
• Food appeared to be reheated and partially cooked
• Certain food were being recycled for use in other meals
• Hot food was being added to trays containing cooler food of the same type
• Drinks served tasted as if they were watered down
• Certain foods were being recycled for use in other meals
• Ice in drinks which was believed to be made from local tap water

Separately, the standards of general cleanliness throughout the hotel and its grounds were also poor. According to the Claimant:

• There was a smell of sewage around the hotel grounds
• It appeared as though raw sewage was being sprayed on hotel greenery
• The pool water and pool edges were dirty
• Our client did not witness the pool being tested for chlorine or Ph levels

The Claimant avers that both her and her son’s symptoms were directly caused by eating at the hotel restaurant, she adds that it was often ‘dirty’ and that a high volume of flies, birds and insects could be seen around the eating areas.

Our Travel Law solicitors managed to secure a total of £2,00 EACH for our clients on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£2,300 Secured for Holiday Illness in Egypt

Posted on December 29, 2016 by - Package Holiday Claims, Success Stories

Image of an Egyptian beach at sunset

Our expert team of travel law solicitors recently secured a total of £2,300 in holiday illness compensation for a client who suffered a severe gastric illness while on holiday in Egypt.

Anthony Harding booked a two week stay at the 5* Sunrise Select Royal Makadi in the Makadi Bay resort of Egypt.

The excursion was booked as an all-inclusive package holiday through tour operators Thomas Cook, meaning that all food and drink was provided by and consumed within the hotel.

Poor food hygiene standards

Unfortunately Mr Harding began to feel unwell just a few days into his holiday. He suffered with vomiting, abdominal cramps, nausea and fatigue – symptoms which are client avers were caused directly by the poor food hygiene standards at the hotel.

When eating at the hotel restaurant, Mr Harding noted that the food hygiene standards were not to an acceptable standard. Our client reports:

• A buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time
• A lot of flies around the eating area
• Food appeared to be reheated
• Certain foods were being recycled for use in other meals
• Members of the catering staff were not wearing gloves when handling the food
• Hot food was being added to trays containing cooler food of the same type
• Drinks served tasted as if they were watered down
• Ice was served in drinks, which was believed to be made from local tap water

Furthermore, Mr Harding reports that hotel staff advised pipes had not been cleaned and this was making people ill.

Symptoms

Our client’s symptoms were so severe that he sought medical attention from the hotel doctor, who provided him with medication and administered Mr Harding with fluids in the form of an IV drip.

Mr Harding’s symptoms lasted around two weeks and as a result, he was unable to enjoy his time in Egypt. Every day holiday activities such as swimming and sight seeing were restricted as our client needed to be near a toilet at all times.

We managed to secure a total of £2,300 in compensation for Mr Harding on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

Luxury Christmas Holiday Ruined by Illness

Posted on December 22, 2016 by - Package Holiday Claims, Success Stories

Image of an empty caribbean beach on Saona island, Dominican Republic

We recently took instruction from a client whose luxury Christmas holiday to the Dominican Republic was ruined when they contracted holiday illness.

Christmas getaway ruined

Our client booked to stay at the Grand Bahia Principe El Portillo in the Dominican Republic over the Christmas period in 2013. Unfortunately just a few days into their stay at the 3* hotel, our client started to suffer with various symptoms related to food poisoning.

The claimant reports suffering with diarrhoea; abdominal cramps; vomiting; nausea and fatigue.

Poor food hygiene standards

As the holiday was booked as an all-inclusive package deal, all of the food and drink consumed by our client was provided by the hotel.

The claimant avers that their illness was was directly caused by the food provided by the Grand Bahia Principe El Portillo. According to our client, food hygiene standards at the on site restaurant and surrounding eating areas was very poor. Our client reports:

• Buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time.
• A large quanitity of flies around the eating area
• Food appeared to be reheated and partially cooked
• Certain foods were being recycled for reuse in other meals
• Members of the catering staff were not wearing gloves when handling the food products
• Hot food was often added to trays containing cooler food of the same type.
• Drinks served tasted as if they were watered down
• Ice in drinks which was believed to be made from local tap water

Furthermore, our client complained of several hygiene issues not related to the restaurant, including:

• A strong smell of sewage around the hotel grounds
• The rooms were not properly or regularly cleaned
• The bed sheets were dirty and not changed regularly

On this occasion, we managed to secure a total of £2,500 in compensation for our client.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£2,400 Secured after Client Contracts Giardiasis in Turkey

Posted on December 2, 2016 by - Package Holiday Claims, Success Stories

Image of a hot air balloon travelling over a mountains blue sea and a small island in Oludeniz Turkey

Our Travel Law team recently secured over £2,000 for a client after they contracted the Giardiasis infection whilst on holiday in Turkey.

Lykia World Hotel

Our client booked to stay at the Lykia World Hotel in Oludeniz, Turkey. The holiday was booked as an all-inclusive package deal with tour operators Thomas Cook.

Just a few days into the holiday however, our client began to feel unwell and started to suffer with various symptoms relating to the Giardiasis infection. Symptoms suffered by our client included:

• Diarrhoea
• Fatigue
• Abdominal cramps
• Nausea
• Vomiting
• Raised Temperature
• Foul smelling burps

Gardiasis infection

Giardiasis is an infection of the digestive system caused by tiny parasites, known as Giardia intestinalis. It is usually contracted through direct contact between people, but can be spread when an infected person doesn’t wash their hands properly after going to the toilet. The parasites are then transferred on to surfaces, utensils or food. The infection can also be contracted through the consumption of contaminated water.

Our client avers that their symptoms were a direct result of the poor level of food and hygiene standards at the Lykia World Hotel. In particular, the claimant refers to an incident in which they were told by hotel staff that fruit and vegetables served were washed with local tap water, which is thought to have cause the Giardiasis infection.

Hotel restaurant – poor hygiene standards

Whilst visiting the hotel restaurant, the claimant noticed numerous worrying hygiene issues, including food that appeared to have been reheated and certain foods that was recycled for use in other meals. Our client also reports that staff did not wear protective gloves when handling food. Meat and fish products also appeared to be partially cooked and reheated, the claimant noted there were lots of flies around the eating areas, as well as the buffet style food being left uncovered for extended periods of time.

However, the poor hygiene standards were not confined solely to the restaurant as our client reports that the bathroom in their hotel suite was very dirty and in a poor state of repair.

On this occasion our expert Travel Law team managed to secure a total of £2,400 in compensation for our client.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

Source: NHS Choices

Holidaymaker Receives Compensation for Illness Abroad

Posted on November 23, 2016 by - Package Holiday Claims, Success Stories

Image of blue sea in Majorca with some recreative boats

Our Travel Law team were recently instructed by a client after their Spanish holiday was ruined by illness abroad, brought on by poor food & hygiene standards at their hotel.

All-inclusive holiday

Our client, Nicole, booked a 10 day all-inclusive getaway to the 4* Marina Torrenova Hotel, in the Spanish town of Palma Nova.

Illness abroad

However just a few days into her holiday, Nicole began to feel unwell. Our client suffered with nausea and fatigue, as well as having severe diarrhoea and a sore throat.

Poor food & hygiene standards

Nicole claims that the standards of hygiene within the hotel and its restaurant were very poor. Our client reports witnessing hotel staff, who did not wear gloves when handling food, adding hot food to trays of cold food. According to Nicole, the drinks served at the hotel bar appeared watered down to taste and she believes that the ice cubes put into all drinks were made from local tap water.

Nicole also claims that there was a strong smell of sewage in and around the hotel and that her room was not cleaned regularly, as was expected.

Successful outcome

Our expert Travel Law team secured a total of £1,900 in compensation for our client on this occasion.

Illness abroad claims – expert advice

If you believe that your illness abroad is linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with illness abroad, we may be able to help. Call 0800 888 6 888 or email for your FREE consultation.

Food Poisoning Contracted on Luxury Holiday

Posted on November 21, 2016 by - Package Holiday Claims, Success Stories

Image of a walkway leading to an empty beach in Boa Vista Cape Verde

Our dedicated team of Travel Law solicitors recently secured compensation for a holidaymaker who fell severely ill with food poisoning whilst on a luxury holiday in Boa Vista, Cape Verde.

5* hotel – disappointed

Our client booked an all-inclusive week long stay at the 5* ClubHotel Riu Karamboa with tour operators Thomas Cook.

The claimant was very disappointed at the cleanliness of the hotel upon arrival, and more so after eating in the hotel restaurant.

Our client noted numerous food and hygiene issues, including: hot food added to cold food that had been left out for long periods of time and partially cooked food being served, which also appeared to have been reheated. Our client also noted a large number of stray cats that would wander in and around the eating areas of the hotel.

According to our client, the general cleanliness of the hotel was sub par and was not of a 5* standard.

Food poisoning

Unfortunately, after a few days at the ClubHotel Riu Karamboa, the claimant began to suffer with symptoms such as severe diarrhoea; abdominal cramps; vomiting and nausea.

Our client avers that their symptoms were as a result of food poisoning caused directly by the poor food and hygiene standards at the Riu Karamboa.

Our expert Travel Law team secured a total of £2,000 compensation for our client on this occasion.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£3,200 Holiday Illness Compensation Awarded

Posted on November 15, 2016 by - Package Holiday Claims, Success Stories

Image of clear blue sea and white sandy beach in the Dominican Republic

Our team of dedicated Holiday Illness solicitors were recently instructed by a client who fell victim to the increasingly common cost cutting practices of tour operators whist holidaying in the Dominican Republic.

5* Resort

Our client booked a two week stay at the 5* Grand Palladium Palace Resort Spa & Casino in the resort of Punta Cana, with tour operators Thomson.

Unfortunately, not long into her stay at the 5* resort, our client began to suffer symptoms associated with bacterial gastroenteritis or food poisoning. She complained of suffering stomach cramps, diarrhoea and vomiting, which lasted for a total of four weeks.

Poor food & hygiene standards

As the luxury holiday was booked as an all-inclusive package, the claimant ate at the restaurants within the hotel throughout their stay. However, according to our client, the food and hygiene levels within those restaurants were not of a five star standard.

Our client reports buffet style food left tepid in temperature, not monitored by staff and food that was left uncovered for extended periods of time.They claim that meat and fish served to guests appeared partially cooked and on one occasion they were served visibly raw chicken.

Our client adds that no protective gloves or hats were worn by catering staff and that they often witnessed hot food being added to trays of cold food. Furthermore, the claimant reports that drinks appeared to be watered down and that they believe the ice cubes served in drinks were made using local tap water.

Our expert Travel Law team secured a total of £3,200 compensation for our client on this occasion.

Head of Holiday Illness & Injury here at Hampson Hughes, Shiamli Mehta-Cronie, said:

“Holiday illness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.

“However, legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday illness we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .