Tag: holiday sickness compensation

Holiday Injury Leaves Toddler Brain Damaged

Posted on May 8, 2017 by - Children's Accidents, Package Holiday Claims

Stanley Birch was on a luxury holiday with his parents at a five star resort in Bodrum, Turkey when the holiday injury took place in 2014.

Holiday injury

Stanley was lying on a sunbed when a heavy speaker fell off a nearby balcony, falling 15 meters before landing on the two year old’s head. His parent’s feared he may be dead, as he lay motionless in a pool of blood by the pool.

A doctor staying at the hotel, the Yasmin Resort in Turgutreis, picked him up and he was rushed to a nearby hospital. Staff at the Bodrum Hospital operated on Stanley for over three hours.

Severe brain damage

The two year old was left with severe brain damage after surgeons found an epidural haematoma and were required to drain excess blood off his brain. Stanley also needed 20 staples to his head and ten stiches to his face following the incident.

Now six, Stanley’s development has been affected and his parent’s say he suffers with behavioural issues as a result of his injuries. He has to attend regular monthly check ups and his brain development is closely monitored.

Holiday injury compensation from TUI

Stanley and his family are potentially now looking at a potential payout of hundreds of thousands of pounds in personal injury compensation from holiday tour operator, TUI.

Stanley’s mother, Amy, said:

‘It was horrible.

‘Stanley had just woken up, and we were by the pool a few metres from him. Then I heard this bang and everyone was screaming.

‘I turned round and saw him lying still. He was off the sun lounger, which was completely smashed. I thought he was dead.

‘He wasn’t crying, I knew something was wrong because I knew he should be crying.

‘The ambulance came and he was in and out of consciousness when they got him to the hospital.

‘He was in there for three hours where they discovered he had suffered a tear to his main artery.’

His father, Mitchell, added:

‘He is happy and doing well, and we are lucky he is alive. But no-one knows for sure if he will develop 100 percent as he should have.

‘It is very stressful thinking how what happened on that day could still change his life now.’

Thomson accepted liability last year, but it is unlikely Stanley will receive any compensation until he is at least 18. This is because professionals won’t know exactly what effect his injuries will have until he comes to key moments in his life, such as school and exams.

TUI’s response

A spokeswoman for Thomson and First Choice said:

‘We can confirm that an incident took place at the Yasmin Resort in Bodrum on 12th June 2014 and as a result a child was taken to hospital.

‘Our resort team offered every possible support and assistance at the time of and in the aftermath of the incident, conducting a full investigation to understand what happened.

‘Our Welfare Team based in the UK were also in direct contact with the customers and continued to offer the necessary support.

‘As this case is now subject to legal proceedings it would be inappropriate to comment further.’

Holiday injury claims – expert advice

Holiday injury compensation may be available where your non-fault injury is the result of professional negligence at any stage of your package holiday. This also includes negligence on behalf of service providers working in conjunction with your tour operator.

If you believe that your tour operator could have taken reasonable steps towards preventing your injury, contact us today on 0800 888 6888 or email . Hampson Hughes Solicitors’ dedicated team of holiday injury solicitors could help you to secure maximum personal injury compensation.

Source: Metro

Woman Awarded Over £4,000 Holiday Illness Compensation

Posted on May 2, 2017 by - Package Holiday Claims

A woman from Oldham has received over £4,000 in holiday illness compensation after she contracted Salmonella while in Cuba.

Holiday illness – Salmonella

Deborah Beswick and her husband travelled to the 4* Tryp Cayo Coco resort in Cuba for a two week holiday in September 2015. However after just a week at the resort, Mrs Beswick was struck with severe holiday illness. Her symptoms included vomiting, diarrhoea and stomach cramps.

Upon the couple’s return to the UK, Mrs Beswick’s holiday illness symptoms worsened. She attended an out-of-hours GP at Manchester Royal Hospital, as well as visiting her own GP, where tests revealed that she had contracted Salmonella food poisoning. Doctor’s warned Mrs Beswick that her symptoms are not due to subside until July 2017, meaning that her ‘holiday illness’ will have lasted a total of 22 months.

‘Alarming’ food and hygiene standards

Mrs Beswick avers that her holiday illness symptoms were a direct result of the ‘alarming’ food and hygiene standards and practises she witnessed at the Tryp Cayo Coco.

According to Mrs Beswick, during her stay at the 4* resort she witnessed:

• Food was left uncovered and exposed to flies
• Birds flying around the buffet restaurant
• Food that appeared to have been reheated
• Food that was reused for several meals throughout the day
• Food that was left for prolonged periods of time at room temperature

Payout

After seeking legal advice, Mrs Beswick was awarded a total of £4,700 in holiday illness compensation from tour operator Thomas Cook.

Holiday illness compensation claims – expert advice

If you believe that your holiday sickness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

Whatever your experience with holiday illness, we may be able to help. Call our expert team of travel law solicitors today for a FREE no-obligation consultation. Call 0800 888 6 888 or email .

For further information on holiday illness compensation, please see our ‘Package Holiday Claims’ page.

Source: Oldham Evening Chronicle

Holiday to Dominican Republic Ruined by Illness

Posted on January 24, 2017 by - Package Holiday Claims, Success Stories

Image of a Dominican Republic flag blowing in the wind on a wooden jetty

Our expert team of holiday illness solicitors were recently instructed by a client after their luxury all-inclusive holiday was ruined by poor food and hygiene standards.

Wayne Pickering booked a two week stay at 4* The Bahia Principe Hotel, based in the Punta Cana resort in the Dominican Republic.

Holiday illness symptoms

Unfortunately Mr Pickering began to feel unwell just a few days into the package holiday. He suffered with diarrhoea, abdominal cramps and fatigue, as well as a raised temperature.

Our client avers that his symptoms were a result of the poor food and hygiene standards he witnessed at the hotel.

Hotel restaurant

Mr Pickering reports that there was a number of issues relating to the hotel restaurant. According to the claimant:

• There was a buffet style food service available and the food served was often tepid in temperature
• Food was left uncovered
• The food was of poor quality
• Meat and fish products were served partially cooked
• Dishes appeared to have been reheated
• Hot food was often added to trays containing cooler food of the same type
• Members of the catering team did not appear to monitor food temperature

Mr Pickering’s symptoms lasted a total of 20 days and as a result, he was unable to properly enjoy his time in the Dominican Republic. Day to day activities were restricted whilst on holiday and upon his return to the UK.

Hampson Hughes Solicitors managed to secure damages amounting to £1,780 on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

• Note all important dates
• Report any hygiene issues to your holiday rep
• Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£2,300 Secured for Holiday Illness in Egypt

Posted on December 29, 2016 by - Package Holiday Claims, Success Stories

Image of an Egyptian beach at sunset

Our expert team of travel law solicitors recently secured a total of £2,300 in holiday illness compensation for a client who suffered a severe gastric illness while on holiday in Egypt.

Anthony Harding booked a two week stay at the 5* Sunrise Select Royal Makadi in the Makadi Bay resort of Egypt.

The excursion was booked as an all-inclusive package holiday through tour operators Thomas Cook, meaning that all food and drink was provided by and consumed within the hotel.

Poor food hygiene standards

Unfortunately Mr Harding began to feel unwell just a few days into his holiday. He suffered with vomiting, abdominal cramps, nausea and fatigue – symptoms which are client avers were caused directly by the poor food hygiene standards at the hotel.

When eating at the hotel restaurant, Mr Harding noted that the food hygiene standards were not to an acceptable standard. Our client reports:

• A buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time
• A lot of flies around the eating area
• Food appeared to be reheated
• Certain foods were being recycled for use in other meals
• Members of the catering staff were not wearing gloves when handling the food
• Hot food was being added to trays containing cooler food of the same type
• Drinks served tasted as if they were watered down
• Ice was served in drinks, which was believed to be made from local tap water

Furthermore, Mr Harding reports that hotel staff advised pipes had not been cleaned and this was making people ill.

Symptoms

Our client’s symptoms were so severe that he sought medical attention from the hotel doctor, who provided him with medication and administered Mr Harding with fluids in the form of an IV drip.

Mr Harding’s symptoms lasted around two weeks and as a result, he was unable to enjoy his time in Egypt. Every day holiday activities such as swimming and sight seeing were restricted as our client needed to be near a toilet at all times.

We managed to secure a total of £2,300 in compensation for Mr Harding on this occasion.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

Luxury Christmas Holiday Ruined by Illness

Posted on December 22, 2016 by - Package Holiday Claims, Success Stories

Image of an empty caribbean beach on Saona island, Dominican Republic

We recently took instruction from a client whose luxury Christmas holiday to the Dominican Republic was ruined when they contracted holiday illness.

Christmas getaway ruined

Our client booked to stay at the Grand Bahia Principe El Portillo in the Dominican Republic over the Christmas period in 2013. Unfortunately just a few days into their stay at the 3* hotel, our client started to suffer with various symptoms related to food poisoning.

The claimant reports suffering with diarrhoea; abdominal cramps; vomiting; nausea and fatigue.

Poor food hygiene standards

As the holiday was booked as an all-inclusive package deal, all of the food and drink consumed by our client was provided by the hotel.

The claimant avers that their illness was was directly caused by the food provided by the Grand Bahia Principe El Portillo. According to our client, food hygiene standards at the on site restaurant and surrounding eating areas was very poor. Our client reports:

• Buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time.
• A large quanitity of flies around the eating area
• Food appeared to be reheated and partially cooked
• Certain foods were being recycled for reuse in other meals
• Members of the catering staff were not wearing gloves when handling the food products
• Hot food was often added to trays containing cooler food of the same type.
• Drinks served tasted as if they were watered down
• Ice in drinks which was believed to be made from local tap water

Furthermore, our client complained of several hygiene issues not related to the restaurant, including:

• A strong smell of sewage around the hotel grounds
• The rooms were not properly or regularly cleaned
• The bed sheets were dirty and not changed regularly

On this occasion, we managed to secure a total of £2,500 in compensation for our client.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

Over £3,000 in Damages Secured for Illness Abroad

Posted on December 20, 2016 by - Package Holiday Claims, Success Stories

Image of a beach in Side, Turkey

Our team of dedicated Travel Law solicitors recently took instruction from a client whose luxury holiday to Turkey was ruined by holiday illness.

Mr Field booked a two week stay at the Barut Arum Hotel in Side, Turkey with tour operators TUI UK LTD in September 2015.

Poor Food Hygiene Standards

Unfortunately, within the first few days of his stay at the 4* hotel, Mr Field noticed that food hygiene standards were not to an acceptable standard.

Our client reports:

• Buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time.
• A lot of flies around the eating area
• Food appeared to be reheated
• Certain food were being recycled for use in other meals
• Members of the catering staff were not wearing gloves when handling the food products
• Hot food was being added to trays containing cooler food of the same type.
• Drinks served tasted as if they were watered down
• Ice in drinks which were believed to be made from local tap water

As Mr Field had booked the holiday as an all-inclusive package deal, he had paid in advance for the hotel to provide his daily meals. However, after a few occasions of eating here, our client began to feel unwell.

Illness Abroad

Mr Field complained of suffering symptoms including diarrhoea; stomach pains and vomiting, as well as nausea and fatigue.

Whilst in Turkey, our client sought medical attention from the hotel doctor and was taken to hospital where he was administered with an intravenous drip. Mr Field was discharged from hospital the following day.

Our expert Travel Law team managed to secure a total of £3,050 in holiday illness compensation for Mr Field

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on compensation for illness abroad, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

Holiday Ruined by Poor Food Hygiene Standards at Hotel

Posted on December 13, 2016 by - Package Holiday Claims, Success Stories

Image of uncovered buffet food

We recently took instruction from a client who was struck down with holiday illness whilst in Egypt.

4* Magic Life Sharm

Our client, Susan, stayed at the 4* Magic Life Sharm in Sharm El Sheikh, Egypt for 7 days in October 2015. The holiday was booked as an all-inclusive package deal with tour operator TUI UK.

As Susan had opted for an all-inclusive stay, the price of all of her meals and drinks were included when booking and were provided by the hotel.

However when Susan attended the restaurant for her first meal, she noticed that hygiene standards were not to an appropriate standard. Our client reports:

• Buffet style food service which was tepid in temperature
• A high number of flies and insects around the eating area
• Meat and fish products were partially cooked and appeared to be reheated
• Certain foods were often recycled for use in other meals
• The temperature of the buffet food was not monitored by staff
• Hot food was added to trays containing cooler food of the same type

Aside from the food, Susan noted that the drinks served to hotel guests appeared to be watered down and contained ice cubes, which she suspects were made using local tap water.

Severe Gastric Illness

Unfortunately our client contracted a severe gastric illness just a few days after eating at the hotel restaurant for the first time. Susan complained of suffering with symptoms including severe diarrhoea, stomach pains and vomiting, as well as feeling nauseous.

Susan’s symptoms lasted for a total of 12 days. Day to day activities were restricted whilst away, and this did not improve upon our client’s return to the UK. Overall, Susan’s week long holiday to Egypt was completely ruined.

Our team of expert Travel Law solicitors secured a total of £2,000 compensation for Susan on this occasion.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£3,800 Secured for Food Poisoning Abroad

Posted on December 8, 2016 by - Package Holiday Claims, Success Stories

Image of coral under the sea in Egypt

Our team of dedicated Travel Law solicitors were recently instructed by a holidaymaker who suffered such severe food poisoning whilst in Egypt that she had to be hospitalised upon her return home.

Lisa Cooper booked a week long stay at the 4* Coral Sea Water World Resort in Sharm El Sheikh, Egypt, for the end of September/beginning of October last year. The holiday was booked as an all-inclusive package deal with tour operators TUI UK.

‘Food served partially cooked’

Unfortunately for Mrs Cooper, the cleanliness of the hotel restaurant was not to an acceptable standard. The buffet style food service available was often tepid in temperature and dishes were left uncovered for extended periods of time. According to Mrs Cooper, meat and fish products were served partially cooked and appeared to have been reheated and she saw hot food food being added to trays containing cooler food of the same type. Our client suspects that with the latter in mind, certain foods were recycled for use in other meals.

Mrs Cooper also noted that kitchen and restaurant staff were not wearing gloves when handling food products, nor did staff monitor the temperature of the buffet food before it was served to guests.

Furthermore, our client reports that a high volume of flies and insects could be seen around the eating areas and the uncovered food.

Holiday illness – food poisoning

Only a few days into her stay at the Coral Sea Water World hotel, Mrs Cooper began to suffer with various symptoms related to food poisoning. Our client complained of severe diarrhoea – which often contained blood; abdominal cramps; nausea and a high temperature.

Mrs Cooper did not seek medical attention whilst in Egypt as due to the seriousness of her symptoms, she was confined to her hotel room for the latter part of the holiday. Upon Mrs Cooper’s return to the UK however, she sought advice from her GP. Our client was immediately admitted to hospital where she was administered fluids in the form of an IV drip.

While Mrs Cooper’s more serious symptoms subsided after around 5 days, the minor symptoms she suffered lasted for a total of 60 days. As a result, our client was required to take 2 months sick leave from her place of employment.

Our Travel Law team secured a total of £3,800 in holiday illness compensation for Mrs Cooper.

Commenting on her overall experience and the service provided by Hampson Hughes, Mrs Cooper said:

“Stress free from start to finish!

“Fantastic service, stress free and very organised. Would recommend Hamspon Hughes to anyone and I was kept up to date the whole way through.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£2,400 Secured after Client Contracts Giardiasis in Turkey

Posted on December 2, 2016 by - Package Holiday Claims, Success Stories

Image of a hot air balloon travelling over a mountains blue sea and a small island in Oludeniz Turkey

Our Travel Law team recently secured over £2,000 for a client after they contracted the Giardiasis infection whilst on holiday in Turkey.

Lykia World Hotel

Our client booked to stay at the Lykia World Hotel in Oludeniz, Turkey. The holiday was booked as an all-inclusive package deal with tour operators Thomas Cook.

Just a few days into the holiday however, our client began to feel unwell and started to suffer with various symptoms relating to the Giardiasis infection. Symptoms suffered by our client included:

• Diarrhoea
• Fatigue
• Abdominal cramps
• Nausea
• Vomiting
• Raised Temperature
• Foul smelling burps

Gardiasis infection

Giardiasis is an infection of the digestive system caused by tiny parasites, known as Giardia intestinalis. It is usually contracted through direct contact between people, but can be spread when an infected person doesn’t wash their hands properly after going to the toilet. The parasites are then transferred on to surfaces, utensils or food. The infection can also be contracted through the consumption of contaminated water.

Our client avers that their symptoms were a direct result of the poor level of food and hygiene standards at the Lykia World Hotel. In particular, the claimant refers to an incident in which they were told by hotel staff that fruit and vegetables served were washed with local tap water, which is thought to have cause the Giardiasis infection.

Hotel restaurant – poor hygiene standards

Whilst visiting the hotel restaurant, the claimant noticed numerous worrying hygiene issues, including food that appeared to have been reheated and certain foods that was recycled for use in other meals. Our client also reports that staff did not wear protective gloves when handling food. Meat and fish products also appeared to be partially cooked and reheated, the claimant noted there were lots of flies around the eating areas, as well as the buffet style food being left uncovered for extended periods of time.

However, the poor hygiene standards were not confined solely to the restaurant as our client reports that the bathroom in their hotel suite was very dirty and in a poor state of repair.

On this occasion our expert Travel Law team managed to secure a total of £2,400 in compensation for our client.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

Source: NHS Choices

Holidaymaker Receives Compensation for Illness Abroad

Posted on November 23, 2016 by - Package Holiday Claims, Success Stories

Image of blue sea in Majorca with some recreative boats

Our Travel Law team were recently instructed by a client after their Spanish holiday was ruined by illness abroad, brought on by poor food & hygiene standards at their hotel.

All-inclusive holiday

Our client, Nicole, booked a 10 day all-inclusive getaway to the 4* Marina Torrenova Hotel, in the Spanish town of Palma Nova.

Illness abroad

However just a few days into her holiday, Nicole began to feel unwell. Our client suffered with nausea and fatigue, as well as having severe diarrhoea and a sore throat.

Poor food & hygiene standards

Nicole claims that the standards of hygiene within the hotel and its restaurant were very poor. Our client reports witnessing hotel staff, who did not wear gloves when handling food, adding hot food to trays of cold food. According to Nicole, the drinks served at the hotel bar appeared watered down to taste and she believes that the ice cubes put into all drinks were made from local tap water.

Nicole also claims that there was a strong smell of sewage in and around the hotel and that her room was not cleaned regularly, as was expected.

Successful outcome

Our expert Travel Law team secured a total of £1,900 in compensation for our client on this occasion.

Illness abroad claims – expert advice

If you believe that your illness abroad is linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with illness abroad, we may be able to help. Call 0800 888 6 888 or email for your FREE consultation.