Tag: TUI Ltd

Over £3,000 in Damages Secured for Illness Abroad

Posted on December 20, 2016 by - Package Holiday Claims, Success Stories

Image of a beach in Side, Turkey

Our team of dedicated Travel Law solicitors recently took instruction from a client whose luxury holiday to Turkey was ruined by holiday illness.

Mr Field booked a two week stay at the Barut Arum Hotel in Side, Turkey with tour operators TUI UK LTD in September 2015.

Poor Food Hygiene Standards

Unfortunately, within the first few days of his stay at the 4* hotel, Mr Field noticed that food hygiene standards were not to an acceptable standard.

Our client reports:

• Buffet Style food service which was often tepid in temperature and left uncovered for extended periods of time.
• A lot of flies around the eating area
• Food appeared to be reheated
• Certain food were being recycled for use in other meals
• Members of the catering staff were not wearing gloves when handling the food products
• Hot food was being added to trays containing cooler food of the same type.
• Drinks served tasted as if they were watered down
• Ice in drinks which were believed to be made from local tap water

As Mr Field had booked the holiday as an all-inclusive package deal, he had paid in advance for the hotel to provide his daily meals. However, after a few occasions of eating here, our client began to feel unwell.

Illness Abroad

Mr Field complained of suffering symptoms including diarrhoea; stomach pains and vomiting, as well as nausea and fatigue.

Whilst in Turkey, our client sought medical attention from the hotel doctor and was taken to hospital where he was administered with an intravenous drip. Mr Field was discharged from hospital the following day.

Our expert Travel Law team managed to secure a total of £3,050 in holiday illness compensation for Mr Field

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on compensation for illness abroad, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

Holiday Ruined by Poor Food Hygiene Standards at Hotel

Posted on December 13, 2016 by - Package Holiday Claims, Success Stories

Image of uncovered buffet food

We recently took instruction from a client who was struck down with holiday illness whilst in Egypt.

4* Magic Life Sharm

Our client, Susan, stayed at the 4* Magic Life Sharm in Sharm El Sheikh, Egypt for 7 days in October 2015. The holiday was booked as an all-inclusive package deal with tour operator TUI UK.

As Susan had opted for an all-inclusive stay, the price of all of her meals and drinks were included when booking and were provided by the hotel.

However when Susan attended the restaurant for her first meal, she noticed that hygiene standards were not to an appropriate standard. Our client reports:

• Buffet style food service which was tepid in temperature
• A high number of flies and insects around the eating area
• Meat and fish products were partially cooked and appeared to be reheated
• Certain foods were often recycled for use in other meals
• The temperature of the buffet food was not monitored by staff
• Hot food was added to trays containing cooler food of the same type

Aside from the food, Susan noted that the drinks served to hotel guests appeared to be watered down and contained ice cubes, which she suspects were made using local tap water.

Severe Gastric Illness

Unfortunately our client contracted a severe gastric illness just a few days after eating at the hotel restaurant for the first time. Susan complained of suffering with symptoms including severe diarrhoea, stomach pains and vomiting, as well as feeling nauseous.

Susan’s symptoms lasted for a total of 12 days. Day to day activities were restricted whilst away, and this did not improve upon our client’s return to the UK. Overall, Susan’s week long holiday to Egypt was completely ruined.

Our team of expert Travel Law solicitors secured a total of £2,000 compensation for Susan on this occasion.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£3,800 Secured for Food Poisoning Abroad

Posted on December 8, 2016 by - Package Holiday Claims, Success Stories

Image of coral under the sea in Egypt

Our team of dedicated Travel Law solicitors were recently instructed by a holidaymaker who suffered such severe food poisoning whilst in Egypt that she had to be hospitalised upon her return home.

Lisa Cooper booked a week long stay at the 4* Coral Sea Water World Resort in Sharm El Sheikh, Egypt, for the end of September/beginning of October last year. The holiday was booked as an all-inclusive package deal with tour operators TUI UK.

‘Food served partially cooked’

Unfortunately for Mrs Cooper, the cleanliness of the hotel restaurant was not to an acceptable standard. The buffet style food service available was often tepid in temperature and dishes were left uncovered for extended periods of time. According to Mrs Cooper, meat and fish products were served partially cooked and appeared to have been reheated and she saw hot food food being added to trays containing cooler food of the same type. Our client suspects that with the latter in mind, certain foods were recycled for use in other meals.

Mrs Cooper also noted that kitchen and restaurant staff were not wearing gloves when handling food products, nor did staff monitor the temperature of the buffet food before it was served to guests.

Furthermore, our client reports that a high volume of flies and insects could be seen around the eating areas and the uncovered food.

Holiday illness – food poisoning

Only a few days into her stay at the Coral Sea Water World hotel, Mrs Cooper began to suffer with various symptoms related to food poisoning. Our client complained of severe diarrhoea – which often contained blood; abdominal cramps; nausea and a high temperature.

Mrs Cooper did not seek medical attention whilst in Egypt as due to the seriousness of her symptoms, she was confined to her hotel room for the latter part of the holiday. Upon Mrs Cooper’s return to the UK however, she sought advice from her GP. Our client was immediately admitted to hospital where she was administered fluids in the form of an IV drip.

While Mrs Cooper’s more serious symptoms subsided after around 5 days, the minor symptoms she suffered lasted for a total of 60 days. As a result, our client was required to take 2 months sick leave from her place of employment.

Our Travel Law team secured a total of £3,800 in holiday illness compensation for Mrs Cooper.

Commenting on her overall experience and the service provided by Hampson Hughes, Mrs Cooper said:

“Stress free from start to finish!

“Fantastic service, stress free and very organised. Would recommend Hamspon Hughes to anyone and I was kept up to date the whole way through.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our ‘Package Holiday Claims’ page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£2,400 Secured after Client Contracts Giardiasis in Turkey

Posted on December 2, 2016 by - Package Holiday Claims, Success Stories

Image of a hot air balloon travelling over a mountains blue sea and a small island in Oludeniz Turkey

Our Travel Law team recently secured over £2,000 for a client after they contracted the Giardiasis infection whilst on holiday in Turkey.

Lykia World Hotel

Our client booked to stay at the Lykia World Hotel in Oludeniz, Turkey. The holiday was booked as an all-inclusive package deal with tour operators Thomas Cook.

Just a few days into the holiday however, our client began to feel unwell and started to suffer with various symptoms relating to the Giardiasis infection. Symptoms suffered by our client included:

• Diarrhoea
• Fatigue
• Abdominal cramps
• Nausea
• Vomiting
• Raised Temperature
• Foul smelling burps

Gardiasis infection

Giardiasis is an infection of the digestive system caused by tiny parasites, known as Giardia intestinalis. It is usually contracted through direct contact between people, but can be spread when an infected person doesn’t wash their hands properly after going to the toilet. The parasites are then transferred on to surfaces, utensils or food. The infection can also be contracted through the consumption of contaminated water.

Our client avers that their symptoms were a direct result of the poor level of food and hygiene standards at the Lykia World Hotel. In particular, the claimant refers to an incident in which they were told by hotel staff that fruit and vegetables served were washed with local tap water, which is thought to have cause the Giardiasis infection.

Hotel restaurant – poor hygiene standards

Whilst visiting the hotel restaurant, the claimant noticed numerous worrying hygiene issues, including food that appeared to have been reheated and certain foods that was recycled for use in other meals. Our client also reports that staff did not wear protective gloves when handling food. Meat and fish products also appeared to be partially cooked and reheated, the claimant noted there were lots of flies around the eating areas, as well as the buffet style food being left uncovered for extended periods of time.

However, the poor hygiene standards were not confined solely to the restaurant as our client reports that the bathroom in their hotel suite was very dirty and in a poor state of repair.

On this occasion our expert Travel Law team managed to secure a total of £2,400 in compensation for our client.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

Source: NHS Choices

Holidaymaker Receives Compensation for Illness Abroad

Posted on November 23, 2016 by - Package Holiday Claims, Success Stories

Image of blue sea in Majorca with some recreative boats

Our Travel Law team were recently instructed by a client after their Spanish holiday was ruined by illness abroad, brought on by poor food & hygiene standards at their hotel.

All-inclusive holiday

Our client, Nicole, booked a 10 day all-inclusive getaway to the 4* Marina Torrenova Hotel, in the Spanish town of Palma Nova.

Illness abroad

However just a few days into her holiday, Nicole began to feel unwell. Our client suffered with nausea and fatigue, as well as having severe diarrhoea and a sore throat.

Poor food & hygiene standards

Nicole claims that the standards of hygiene within the hotel and its restaurant were very poor. Our client reports witnessing hotel staff, who did not wear gloves when handling food, adding hot food to trays of cold food. According to Nicole, the drinks served at the hotel bar appeared watered down to taste and she believes that the ice cubes put into all drinks were made from local tap water.

Nicole also claims that there was a strong smell of sewage in and around the hotel and that her room was not cleaned regularly, as was expected.

Successful outcome

Our expert Travel Law team secured a total of £1,900 in compensation for our client on this occasion.

Illness abroad claims – expert advice

If you believe that your illness abroad is linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with illness abroad, we may be able to help. Call 0800 888 6 888 or email for your FREE consultation.

Food Poisoning Contracted on Luxury Holiday

Posted on November 21, 2016 by - Package Holiday Claims, Success Stories

Image of a walkway leading to an empty beach in Boa Vista Cape Verde

Our dedicated team of Travel Law solicitors recently secured compensation for a holidaymaker who fell severely ill with food poisoning whilst on a luxury holiday in Boa Vista, Cape Verde.

5* hotel – disappointed

Our client booked an all-inclusive week long stay at the 5* ClubHotel Riu Karamboa with tour operators Thomas Cook.

The claimant was very disappointed at the cleanliness of the hotel upon arrival, and more so after eating in the hotel restaurant.

Our client noted numerous food and hygiene issues, including: hot food added to cold food that had been left out for long periods of time and partially cooked food being served, which also appeared to have been reheated. Our client also noted a large number of stray cats that would wander in and around the eating areas of the hotel.

According to our client, the general cleanliness of the hotel was sub par and was not of a 5* standard.

Food poisoning

Unfortunately, after a few days at the ClubHotel Riu Karamboa, the claimant began to suffer with symptoms such as severe diarrhoea; abdominal cramps; vomiting and nausea.

Our client avers that their symptoms were as a result of food poisoning caused directly by the poor food and hygiene standards at the Riu Karamboa.

Our expert Travel Law team secured a total of £2,000 compensation for our client on this occasion.

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£3,200 Holiday Illness Compensation Awarded

Posted on November 15, 2016 by - Package Holiday Claims, Success Stories

Image of clear blue sea and white sandy beach in the Dominican Republic

Our team of dedicated Holiday Illness solicitors were recently instructed by a client who fell victim to the increasingly common cost cutting practices of tour operators whist holidaying in the Dominican Republic.

5* Resort

Our client booked a two week stay at the 5* Grand Palladium Palace Resort Spa & Casino in the resort of Punta Cana, with tour operators Thomson.

Unfortunately, not long into her stay at the 5* resort, our client began to suffer symptoms associated with bacterial gastroenteritis or food poisoning. She complained of suffering stomach cramps, diarrhoea and vomiting, which lasted for a total of four weeks.

Poor food & hygiene standards

As the luxury holiday was booked as an all-inclusive package, the claimant ate at the restaurants within the hotel throughout their stay. However, according to our client, the food and hygiene levels within those restaurants were not of a five star standard.

Our client reports buffet style food left tepid in temperature, not monitored by staff and food that was left uncovered for extended periods of time.They claim that meat and fish served to guests appeared partially cooked and on one occasion they were served visibly raw chicken.

Our client adds that no protective gloves or hats were worn by catering staff and that they often witnessed hot food being added to trays of cold food. Furthermore, the claimant reports that drinks appeared to be watered down and that they believe the ice cubes served in drinks were made using local tap water.

Our expert Travel Law team secured a total of £3,200 compensation for our client on this occasion.

Head of Holiday Illness & Injury here at Hampson Hughes, Shiamli Mehta-Cronie, said:

“Holiday illness is distressing but unfortunately not uncommon. I am acting for hundreds of holidaymakers who have also experienced illness abroad.

“In the majority of cases the problem is down to substandard food hygiene at hotels, an issue which can leave British tourists wishing they hadn’t bothered travelling at all.

“However, legal action can be taken if you feel more could have been done to prevent your becoming ill. The Package Travel Regulations protect holidaymakers who book package holidays through reputable tour operators such as Thomson, First Choice and Thomas Cook.

“If this applies to you then we’d encourage you to get in touch. Suffering with diarrhoea and vomiting as a result of poor hygiene whilst on holiday is simply unacceptable and action can be taken.”

Holiday Illness Claims – Expert Advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please take a look at our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday illness we may be able to help. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

Mexican Getaway Ruined by Gastric Illness

Posted on November 11, 2016 by - Package Holiday Claims, Success Stories

Image of clear blue sea and a white sandy beach with huts in Riviera Maya Mexico

Our dedicated Travel Law team were recently instructed by a client after they contracted a severe gastric holiday illness on a luxury holiday to Mexico.

Our client booked a two weeks stay at the 5* Ocean Maya Royale, in the Playa del Carmen resort of Mexico.

Poor food & hygiene standards

As the holiday was booked as an all-inclusive package deal with Thomson Holidays, our client ate all food and drink at the hotel. According to the claimant, the food and hygiene standards in the hotel’s restaurant and eating areas were not up to a 5* standard at all.

Our client reports food being recycled for use in other meals and the temperature of the buffet type food available was not monitored by staff at all, meaning that hot food was often added to trays containing cooler food. The claimant also reports that ice in the drinks was made using local tap water.

Severe gastric illness

Unfortunately, after our client ate at the restaurant a number of times, they began to experience severe gastric illness – the symptoms of which included severe diarrhoea, abdominal cramps, vomiting, fatigue and nausea.

Our client avers that there illness was a direct result of the poor food and hygiene standards at the Ocean Maya Royale.

On this occasion our expert Travel Law team managed to secure a total of £2,500 in damages for our client.

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.
To discover how much holiday illness compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£2,100 Secured for Holiday Illness in Egypt

Posted on November 3, 2016 by - Package Holiday Claims, Success Stories

Image of the coast of the Red Sea at sunset

We were recently instructed by a holidaymaker who contracted holiday illness due to poor hygiene standards on their Egyptian getaway.

Our client had booked an all-inclusive package holiday at The Grand Hotel in Sharm El Sheikh in Egypt for one week.

However, just two days into their holiday, they began to suffer stomach cramps, sever diarrhoea, nausea and fatigue, all of which lasted around 13 days.

Our client attended a pharmacy whilst abroad and was prescribed medication to help relieve their symptoms.

According to the claimant, hygiene standards at The Grand Hotel appeared very poor, particularly in relation to the hotel restaurant and the food it served. They claim that food was under-cooked, appeared reheated and was left out for long periods of time.

Furthermore, our client was not the only holidaymaker at The Grand Hotel struck by illness, as they spoke with other guests suffering from similar symptoms.

Our expert Travel Law team managed to secure a total of £2,100 compensation for our client.

Following the successful outcome our client said:

“I am incredibly pleased by the outcome of my claim. I literally sat back and waited for my settlement. I never thought it would be this easy or go so smoothly. I really can’t thank Hampson Hughes Solicitors enough.”

Holiday illness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation.

For further information on holiday sickness compensation, please see our ‘Package Holiday Claims’ page.
To discover how much compensation you could be entitled to, call our expert team of holiday illness solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .

£4,500 Secured for Holiday Illness in Egypt

Posted on October 24, 2016 by - Package Holiday Claims, Success Stories

Image of boats sailing on the river Nile Egypt

We were recently instructed by two clients who contracted infective gastroenteritis, a type of holiday illness, whilst on holiday in Egypt.

Our clients booked a 10 night stay at the Jaz Mirabel Park Hotel in Egypt. The trip was booked an all-inclusive package deal with tour operator Thomson.

However, just a few days into their holiday, our clients began to suffer with stomach cramps, headaches, temperature and fatigue. They aver that their illness was caused by the poor food and hygiene standards in their hotel, particularly in relation to the food served.

Our clients report: Food was under-cooked in the hotel restaurant and was not served at the right temperature; food appeared reheated and was left out for long periods of time; staff members did not wear gloves when handling the food.

According to the claimants, cutlery and crockery appeared dirty and the food available was generally of a poor standard.

Our clients also claim that their room was not cleaned on a regular basis.

Our expert Travel Law team managed to secure a total of £4,500 compensation for our clients.

Following the successful outcome our clients said:

“Class service from start to finish and a positive result.”

“Thank you to all at Hampson Hughes Solicitors.”

Holiday sickness claims – expert advice

If you believe that your holiday illness symptoms are linked to poor hygiene standards within your package deal hotel, you may be entitled to holiday illness compensation. There are certain steps that you could take in support of your claim:

•Note all important dates
•Report any hygiene issues to your holiday rep
•Document any suspected poor hygiene (e.g. photo, video)

For further information on holiday sickness compensation, please see our Package Holiday Claims page.

To discover how much compensation you could be entitled to, call our expert team of travel law solicitors today for instant answers. Whatever your experience with holiday sickness, we may be able to help. We offer you a FREE no-obligation consultation. Call 0800 888 6 888 or email .